Unreliable and unprofessional. I wouldn't buy again.
I bought the item on January 9th and paid the quick delivery service (4-7 business days). Today February 2nd I still have not received it. A few days ago I inquired by email about the status of my order. I got no reply whatsoever. Very disappointing service.
Reply from Sailbrace
Dear Fanis.
We’re very sorry for the inconvenience and for the frustration this delay has caused. According to the tracking, your package is currently out for delivery today. We also want to clarify that we did not receive any email from you. Could you please confirm if it was sent to support@sailbrace.com?
That said, we sincerely apologize for the experience and understand your disappointment. If there is anything further we can do to assist you, please don’t hesitate to contact us directly and we’ll be happy to help.
Sailbrace team