I rented a vehicle in December 2025 and was charged $1,500 at return for scratches to the left rear wheel well. I was told the damage would be properly appraised and I'd receive final documentation.
It has now been over two weeks with zero documentation provided despite multiple requests.

No invoice, no repair estimate, no photos of the damage—nothing. My credit card insurance cannot process my claim without proper documentation, leaving me out $1,500.
Their customer service acknowledged my request on December 18th, promised to send documents "promptly," and recommended I start my insurance claim. Since then: complete silence.

Warning to future renters: Based on my experience and other reviews mentioning similar issues, this appears to be a pattern. Take extensive photos/videos before AND after your rental. Consider using a different company if you want responsive customer service and transparent damage processes.
I'm now forced to dispute the charge with my credit card company and consider filing complaints with consumer protection authorities.