Asked for an oven to be repaired - had to pay £108 up front. Engineer came out, disconnected the oven (not asked to do this). Said it needed new elements, so I chased them a couple of times about the parts and they had sent an invoice for the parts to the wrong email (could not spell my name). So, I paid for the parts - over £360 - only to be told 2 days later that they were not available. So I asked for a refund, which I am now told will take 7-10 days. What a disgraceful organisation - avoid at all costs.

After contacting another company, they have confirmed that the parts required for this oven are indeed in stock and available and I will also add that the cost of those parts is about £150 cheaper than what you charged me. A complete waste of £108 for a call out that achieved nothing.