No order confirmation and item hasn’t turned up.
I ordered an item on 7th December. 11 days later and I’ve had no order confirmation or delivery but the money has been taken from my bank.
I contacted customer services and got an automated reply asking me to send proof of purchase. I have done that twice and have had heard nothing back.
Looking at the reviews on here, I suspect I will get another automated response asking me to contact customer services! Which I’ve already done twice. They asked to email with my order number but there was no confirmation email so I don’t have one!!
There is no telephone number to speak to an actual human! It seems like a scam to me.
Reply from OBJECT CI Online Shop
Hi
Thank you for your feedback and for taking the time to share your experience with us.
We understand how concerning and frustrating it must be to see the payment taken while not having received an order confirmation, delivery, or a clear response from customer service. We also understand how the lack of a reference number and the automated replies have added to your frustration.
We are very sorry for the inconvenience this has caused you. Especially when you have already tried to reach out multiple times, this is understandably not the experience you expected.
Unfortunately, we are not able to locate your case based on the information provided in the review. As you already have an open case with us, we kindly ask you to reply directly in that case with any information you have available (such as screenshots of the payment, date of purchase, email address used, or any other details). This will help our agents locate the order and assist you as quickly as possible.
Thank you again for bringing this to our attention. We wish you the best and thank you for taking the time to write to us.
Best regards,
BESTSELLER online shops
Customer Operations