BudgetAir literally sold me a trip that cannot be completed.

They sold me two separate flights:

Barcelona → Madrid
Then 2h30 later Madrid → Punta Cana

⚠️ This was NOT a connecting flight, but two independent tickets (but of course they do not inform you when you buy).

The problem: for the Madrid → Punta Cana flight, the check-in must be done physically at the airport, several hours before departure (this was confirmed directly by the operating airline). With only 2h30 between flights, it is physically impossible to complete the first flight, exit, do a physical check-in, security and boarding in time.

So Budget air literally SCAMMED ME:
1️⃣ BudgetAir sold a ticket that requires in-person check-in, which is highly abnormal in 2025 when online check-in is the standard
2️⃣ BudgetAir sold a “connection” that is clearly impossible to make, confirmed by the second company.

When I contacted customer support with this information, their response was shocking:
- No refund
- No alternative solution for a feasible trip.

And they claimed it was my responsibility to check whether the connection was feasible. This is unacceptable. BudgetAir is the one proposing these itineraries on their website, and at no point was it clearly stated that a physical check-in would be required hours in advance.

In short, they sold me a non-usable trip and then refused to take any responsibility.
This is misleading sales practice, plain and simple.

👉 BudgetAir does not verify the feasibility of the flights they sell.
👉 Customer support is useless and dismissive.
👉 Avoid at all costs unless you’re willing to lose your money.