Disappointing
The customization process was pretty seamless and the options available were sufficient. The items shipped very quickly, but then took 10+ days to arrive. Honestly I was a bit disappointed with the quality of items and lack of attention to detail on some. There were strings hanging off multiple items and huge pieces of the monogrammed backing that hadn’t been trimmed. The kids sports bag was very thin plasticy material and will absolutely not be durable past a handful of uses. The monogramming on this item was also pink and not the orange we ordered. Unfortunately, all personalized items are not returnable, so you’re pretty much out of luck if you order anything you don’t like or wrong sizes.
Reply from Marleylilly
Hey Kristin, Thank you so much for reaching out and sharing your feedback with us. We completely understand how disappointing it can be to personalize an item, wait for it to arrive, and then feel like it doesn’t match your expectations. We truly appreciate your order and are sorry this experience fell short of the Marleylilly quality you’ve come to love.
If an item was shipped with the incorrect thread, we’re always happy to replace it. If you haven’t already, please send an email to customerservice@marleylilly.com with your order number and photos of your concerns so our team can take a closer look. We’re more than happy to offer solutions for any items you are unhappy with as your satisfaction genuinely means a great deal to us.
As much as we’d love to hand-deliver each order, we depend on our shipping partners and their normal transit times, and we know waiting can be tough. No matter what, we’re here to make things right however we can. Just email us!