Avoid this insurance company aI feel like I have been robbed twice: first by the criminals and then by the insurance company.t all…
Avoid this insurance company at all costs. You are billed even when you are not insured. I initiated a claim after my scooter was stolen and damaged. They subsequently denied the claim, asserting that my scooter did not meet the specifications outlined in the contract. They then promised to "re-assess" my policy, which was never carried out. Unbelievably, they continued to charge me the premium until now, despite the scooter lacking insurance and remaining in the garage for over 6 months because they could not repair it. When I requested a refund for the months during which I was not covered, they also refused. This is absolutely unacceptable and outrageous. I feel like I have been robbed twice: first by the criminals and then by the insurance company.
Reply from ANWB Verzekeren
Dear Giovanni, we understand it might seem unfair that you were charged for the months in which you were unable to use your vehicle, while also not being covered due to the earlier mentioned specifications. While we cannot publicly disclose the reason for the denied claim, it is important to understand that the months that followed were still billed due to the fact that it is mandatory by Dutch law to have a WA-unsurance on every verhicle registered to your name, even when it's not used. We've adjusted your plan to meet these requirements, and attempted to contact you regarding this. We will follow up with an email where this will be detailed further, hopefully this will clear things up.