I am writing this review to warn other travelers about the unacceptable service I received from BudgetAir.
THE SITUATION:
On October 5, 2025, at 9:42 PM, I made a booking on BudgetAir for a London-Paris flight (€629.46). Within 30 minutes, I realized I had selected the wrong flight time and immediately contacted their customer service chat.
WHAT THEIR AGENT PROMISED IN WRITING:
Agent Ananda Rajan confirmed the following in writing (I have screenshots):

The tickets were NOT yet issued
I could cancel with only €60 service fee
At 10:09 PM, when I asked: "So I will be refunded €629.46 minus 60 euros. Is that correct?" - The agent replied: "Yes, you are right."
At 10:09 PM: Confirmation that cancellation was processed

WHAT ACTUALLY HAPPENED:
Based on this written confirmation, I immediately booked the correct flight on another website.
Then at 10:14 PM (just 5 minutes later), I received a contradictory email claiming the booking was "out of the void window" and subject to airline policy.
When I contacted customer service again (agent Sabahat Sania), I was told:

The tickets had been "issued" (FALSE - I never received any tickets)
The refund would now be €0.00
Total cancellation cost would be €118 instead of €60

THE PROBLEM:
Because of their agent's written confirmation, I made another booking elsewhere. Now I'm stuck with:

Two flight bookings
No refund despite written promises
Contradictory information from different agents
Complete dismissal of their own agent's commitments

WHY THIS IS UNACCEPTABLE:

Misleading information: Their agent gave me explicit written confirmation that was completely false
No accountability: They refuse to honor their own agent's commitments
Financial loss: I'm now out of pocket for two flights because I trusted their information
Poor customer service: Instead of fixing their mistake, they hide behind "airline policy"

THE TIMELINE:

9:42 PM: Booking made
9:48 PM: Contacted support
10:09 PM: Written confirmation of €60 cancellation fee
10:14 PM: Made new booking based on their confirmation
10:14 PM: Received contradictory email
11:13 PM: Told refund would be €0.00

Total time between booking and cancellation request: 32 MINUTES
MY DEMANDS:
I expect BudgetAir to honor their agent's written commitment:

Either refund me €569.46 (€629.46 - €60 as promised)
Or provide a voucher for €629.46 valid for 24 months

EVIDENCE:
I have complete screenshots of all chat conversations showing:

Agent Ananda Rajan's written confirmation
The contradictory responses from agent Sabahat Sania
Timestamps proving the 32-minute timeline

LEGAL ACTION:
If this is not resolved, I will:

File a complaint with EU consumer protection authorities
Initiate a chargeback with my bank
Report to aviation regulatory bodies
Contact consumer protection organizations

WARNING TO OTHER TRAVELERS:

Don't trust verbal or written confirmations from their agents
Take screenshots of EVERYTHING
Be prepared for contradictory information
They may not honor their own commitments
Budget airlines like this can cost you MORE than traditional carriers when things go wrong

This is not just poor customer service - this is misleading business practice. A company representative's written confirmation should be binding. The fact that they refuse to honor it shows a complete lack of integrity.
UPDATE WILL FOLLOW depending on how they resolve this situation.
Would I recommend BudgetAir? Absolutely NOT. Save yourself the stress and book directly with airlines or use reputable travel agencies that stand behind their commitments.