Hi,

We’re very sorry to hear about your experience and understand your frustration. At Softnss, our goal is to ensure every customer is satisfied with both the quality of our products and our service. We do offer returns in line with our return policy, and we’d like to look into your case in more detail.

Please contact us at support@softnss.com with your order information so we can review your situation and work on a solution together.

Best regards,
Softnss