Hello Brenda,
We’re sorry to hear about your experience. Our customer service team is available 7 days a week by phone and email between the hours of 8am - 5pm ET. We respond to all inquiries in the order they are received and are committed to helping every customer as quickly as possible.

If you have a specific order you need help with, please contact us directly at service@balloonplanet.com or call us at 866-966-8964 so we can assist you.

BalloonPlanet.com is not a scam. We have proudly served customers across the U.S. and Canada since 2004. You can learn more about our company and services here: https://www.balloonplanet.com/balloons/aboutusballoonplanet/.

Thank you for sharing your concerns. We hope to have the opportunity to resolve this for you.