Trying to return this junk but they…
Trying to return this junk but they don't reply to their emails. These are just direct from China dropship garbage that wasn't properly packaged for shipping and arrived damaged. Product is in generic unbranded boxes. When looking on Amazon you can get the same thing for a 1/4 or less than what I paid direct on their website. It's pretty telling that a company is just out to make a buck and doesn't stand behind their product when they don't offer free return shipping and even worse don't reply to requests to return their product.
UPDATE: product has to be returned to France at your own cost. If you are buying on Canadian, US, UK whatever branded website they are all lies. This is the exact same product sold on Amazon - same packaging and everything they didn't even pretend to brand it as their own for 1/4 cost and free return shipping when you are unhappy with it. Hope no one else gets scammed like I did. Let's see if they actually send me the refund.
UPDATE #2: After spending $70 to ship these to France, they refused the delivery and it's now being shipped back to me. Crazy.
Reply from Try Guard
Hi Adam,
Thanks for sharing your feedback. I completely understand how frustrating this experience must feel, and I genuinely appreciate you taking the time to lay out every concern.
You've raised some serious points, and while I won't go into specifics just yet, I want you to know that I’m personally stepping in to handle your case. Our team is constantly working to improve packaging, support responsiveness, and overall communication. Your situation highlights areas that we’re actively reviewing to ensure others don't experience the same level of dissatisfaction.
We absolutely want to make this right for you. To do that, I’ll need your order number. I’ve used the Trustpilot feature to request your order details. Please respond to that request as soon as possible. This is a different platform, so we don’t have access to your complete customer profile or order information here.
Once we receive that information, I’ll make sure your case is prioritized at the highest level. I’ll oversee it personally to ensure you’re fully taken care of.
Sincerely,
JD from Mozz Guard