Don't rent a room via HelpHousing. I had an agreement about a room in Madrid. Everything was allright. Untill HelpHousing decided to renovate the building. I already booked a flight which i couldn't cancel. I could not stay in the room and had to chose between searching for a room via another service (which was already late), or if i wanted a comparable room i had to pay an additional 120 euros per month, which i could enter more than a week later after my arrival in Madrid.

I accepted the last option because the room market had become really scarce. I did not receive any compensation for de inconvinience. Neither did I get any compensation for the days I had to arrange my own residence.

To make it even worse they wanted me to pay another 240 euros for deposit and agency fee. They don't recognise their own mistakes and won't help you in a reasonable way.