It was a huge relief to talk with Nicola Layland, and latterly Cheryl Richards, regarding financial burdens, and solutions. This was done with understanding, professionalism, expertise, sound reasoning and logic. It was light when there was none. I felt guided, and in good hands, having spoken to at least 7 other organisations prior to my contact with them. They acted quickly and efficiently, I was well informed along the way, and they managed to find and negotiate a financial solution/proposition, against all odds, that satisfied everyone, including myself, ultimately giving me time and space to fulfil my financial obligations over the next 3 years. Thank you both for your hard work and tenacity. Kim Ashley.