Ordered a dress that the sizing was too large (note: their size charts are often completely inaccurate). And the graphics on the dress were like a cheap iron on vinyl that may last thru one wash if lucky.

So I try to return it. But for 5 days now I have been trying to return it on the website and get the message: “Unfortunately, we are unable to complete your return at this time. Please try again later or contact us for help.”

So I try chatting with an online rep who says they will send me a return label. They never did and it’s been 4 days. I call up and they say that can’t do anything and the first guy hangs up on me. If you don’t want to handle customer service calls, DON’T work in customer service. I call back again and am told that they’re doing inventory and cannot take returns. They also cannot give me an ETA of when I can try to get the return label or return this dress that I will never wear.