Unacceptable Delays and Disappointing Customer Service
I placed my order on December 29, 2024, and on January 2, 2025, I received an email confirming that my parcel had been shipped. However, the tracking information stopped updating on January 9, and the package still hasn’t arrived.
After reaching out to support, I was told on January 23 that my order would be resent. Then, on January 29, I received another email stating, “aktuell gibt es bei uns leider einen kleinen Bearbeitungs-Rückstau. Daher verzögert sich der Versand deiner Bestellung noch ein wenig.” I find it rather amusing that for an order, one can be promised a resend only to be told later that there’s still a backlog delaying the shipment even further.
By February 3, I reached out to support again and was met with silence. If this is the level of service one can expect, I can only assume that customer care is an afterthought here.
If you’re considering ordering from this company and value timely delivery and responsive support, you might want to look elsewhere.
Reply from JUNGLÜCK
Thank you for your open and honest feedback.
We take this very much to heart, because the satisfaction of our customers is very important to us and we want to keep improving ourselves and our processes.
We are very sorry that there have been delays with both your order and the new shipment.
We are also very sorry to hear that you have not received a reply to your email regarding the delay, of course this should not have happened!
We would like to check your case in more detail and therefore ask you to contact us directly by phone, live chat, WhatsApp or email.
We very much hope that you will give us another chance and that we will be able to impress you again with our good service in the future.