What an awful experience shopping at persol com canada! First, I couldn’t log in to my account, which meant I had no way to track my purchases, returns, or anything else—something that should be basic for online shopping. Then, returns aren’t automatic, self-service, or immediate. Instead, you’re stuck waiting at least two days for someone to approve and process the return.

When I finally received a return label, there was no email or confirmation from customer service. I had to guess that “XYZ OPTICS” was related to Luxottica and somehow connected to Persol. It was incredibly confusing! and you are assuming I'm not shopping online for other stuff.

To make matters worse, the package was delivered by DHL from Italy, but the return label was for Canada Post and directed to Quebec. The whole process felt disorganized and unnecessarily complicated.

This was honestly one of the most awful customer experiences I’ve ever had. I’m already assuming that getting my money back will take forever, which only adds to my frustration. I’ll never buy from Persol again and will avoid anything related to this company in the future.