Waste of money and poor product support. This item spent a lot of time on it's side going around in circles which we learnt to live with and had to often pull the cable to get it onto it's wheels again. It lasted 27 months until it stopped working totally and I called Barracuda Australia to request a repair under warranty as the Australian Consumer Act states a product should be fit for purpose for 3 years. The person who answered the call was disinterested, unhelpful and told me their warranty was only for two years and that he could not assist me. I asked to speak to a supervisor / manager and was told I could not but I could log a complaint using a Fluidra website link. It was not an easy experience using this Fluidra process with several website glitches but after a few hours of trying on and off I got the warranty / complaint form and filled it in. Over a week has passed I haven't heard back from them so have written this product review to help other people from wasting their money and will now take this to Fair Trading to see if they can assist in having this item repaired under warranty. I bought the item from Bunnings and they are usually very good with honouring warranty issues and supporting their products so I'll take this to them as well.