Ms. Word is efficient but also empathetic. Working with her has already made a positive impact on how I am performing and interacting with others at work. Ms. Word's knowledge and training in Emotional Intelligence provides clients with unparalleled experience, allowing them to grow and find different strategies to use in addressing all aspects of life. The tools she uses help guide you. It is all about what you would like to accomplish and gives you insight on some roadblocks that you may not even realize you have set up in your own life. Ms. Word is VERY effective at what she does and I would encourage anyone reading this review to reach out to her company! Cannot recommend A Word & Company highly enough!