Hi Adrian,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We have discussed your matter and are 100% sure we strictly base it on your filled prescription. Our system will not change the data you fill in. If it truly was our mistake, we will, of course, take full responsibility. And according to our Return & Refund Policy, prescription glasses are non-returnable and non-refundable. We kindly ask for your understanding.