Review of Ornament Workshop


Rated 2 out of 5 stars

Disappointed with store manager and company

The ladies working in the Huntsville store are very helpful. The manager and company policies towards their flier/coupons is ridiculous. They advertise 20% off for visiting their website, but don’t have all their products online and won’t honor any kind of discount in the store. No military veteran discount either. And the store manager didn’t think it worth talking to a customer to explain. I purchased, and tipped the ladies working - but not likely to happen again! When you publish and distribute a coupon, you should try to honor it and help your potential customers benefit from it - that’s called customer service.

20 December 2022
Unprompted review

Reply from Ornament Workshop

I am sorry that you were not happy with our flyer. It does state that it is for the website only. We are seasonal and all our decor is in the locations not on the website. I am happy that the ladies were helpful. We have had that location for many years and our customers love us. We are happy to honor the coupon on the website so please visit if you would like. Merry Christmas.