So this is the second time posting this review as rather than actually deal with the problem the thieves at gastrohero decided to report the original post. Unfortunately i didnt see the email from TP to confirm the order but dont worry GH...im watching for it now...

Dough roller which was delivered seemed good. Shortly after it developed a fault, called GH to arrange repair/replace on warranty. Technician sent who took machine away, returned it a short time later working. What followed can only be described as a joke! We were sent a bill to fix this at 50% of the original machine costs! Upon questioning it were told that it was out of warranty because the dough machine contained dough! At this point i obviously pointed out how crazy that was and was told we would get a call back. A few days pass and we get a notice of an unpaid invoice. Called again, promised a call back. Another week passes, another reminder to pay. STILL no call back. GH seem very keen to chase you for money they (wrongly) believe they are owed but very reluctant to actually respond to any concerns you may have with any product once they have your money.

Since the last time i posted this review GH have still failed to make contact OR reply to any emails or calls. They have however managed to pass this case over to a credit collections agency. Utter disgrace of a company and should be stopped trading. Raising case with Verbraucherschutz Zentrale dortmund...