This is one of the many communications I have recently had with Barrier Reef Pools. Not surprisingly I have not heard from anyone.. Hi Mel, just wondering how things are progressing with our deposit refund. I understand that you may feel like you have no responsibility to refund us, but as we have discussed previously I left the deposit with Barrier Reef in good faith, declining the offer of a refund at the time we put our pool on hold last year. At the time and we were (happily) advised by your company that a family was extremely happy to be able to get their pool installed earlier because of our postponement. I have been waiting to hear from you for over a month and all the messages and emails I have sent are not answered. The money would be very helpful to our family over Christmas so I hope that you can see past what is holding things up and let me know when the money will be refund to us as you said it would. I have already forwarded my bank details to you but have included them again just in case. If you or someone within your company can please respond to me as soon as possible, I'd be most grateful. I have also attached copies of Facebook messages and emails relating to our discussions in case you missed them. (not ability to attached images in this review)
Unfortunately I am still waiting for someone to contact me..