When my partner had tried to reset our router due to dropping wifi issues, the internet had stopped completely. James was very patient and talked me through each step, to try and isolate and fix the p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great installation on 15 May. Engineers very polite and efficient. V happy with the new broadband service. Spoke to customer services on Thursday regarding adding my old landline to the contract an... See more
Company replied
Paul Lambert and Tom Ball were our Zzoomm engineers today 3/6/2026. Both lads were efficient, clean and tidy doing the installation, they were polite and explained what they were doing. Everything is... See more
Company replied
Installation was reasonably quick. Then I had a problem logging into the new router. The log in page says to enter the last 6 digits of the serial number when in fact it wanted the full 8 charac... See more
Company replied
Company details
Written by the company
Zzoomm is the Full Fibre network that gives you more. Stream, game and download at the speed of light with download speeds starting at 200 Full Fibre up to a whopping 2300 Full Fibre with upload speeds to match for homes and businesses. Zzoomm’s amazing speeds are backed up by free standard installation. Choose Zzoomm, because life’s too short for bad broadband.
Contact info
Fountain House, John Smith Drive, OX4 2JY, Oxford, United Kingdom
- 03333119909
- help@zzoomm.com
- zzoomm.com
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant services,friendly and…
Brilliant services,friendly and professional team . Would definitely recommend
12 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hi Jack,
Thanks for the review and we really appreciate the feedback.
Please let us know if you need anymore assistance, we will be happy to help.
Zzoomm Customer Care
Mary was incredibly helpful today she…
Mary was incredibly helpful today she was warm and really positive it was amazing to have such a beautiful voice and helpful nature for my experience with zoom
Thank you Mary:)
12 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Leighton,
Thank you for your 5* review.
We appreciate the feedback, we're sure that Mary will be happy to hear about your kind words.
Zzoomm Customer Care
Had my Wi-Fi re instated in minutes…
Had my Wi-Fi re instated in minutes khaled was very helpful thankyou ⭐️
12 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Debbie,
Thank you for the 5* review and feedback!
It's great to hear that Khaled was able to resolve your issue, that's the kind of service we aim for.
Zzoomm Customer Care
James was very helpful managed to get…
James was very helpful managed to get my package upgraded and cheaper. he is a credit to Befibre
Thanks
12 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Jeff,
Thank you for your 5* review.
We are glad to hear that James was able to resolve your query quickly.
Zzoomm Customer Care
Omar razak & Colin jago.
Omar razak & Colin jago.. very polite and speedy install.. made sure it was fully set up before leaving.. explained all my connection and left the house tidy. Great customer service. Would recommend to anyone
Thank you
12 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Lee,
Thank you for your 5* review.
We're happy to hear that Omar and Colin gave you a good experience.
Happy Zzoomming!!
Zzoomm Customer Care
Although my son usually deals.with any…
Although my son usually deals.with any problems RIV talked me through the procedure and I was able to renew.my.contract myself. Thank you RIV
12 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Vera,
Thank you for the 5* review.
We're happy to hear that Riv provided a great experience and was able to help renew your contract. We will pass your feedback on, it is appreciated.
Zzoomm Customer Care
Waste of time - DO NOT USE
Waste of time
Engineer did not turn up and when I chased I then got messages
At 17.21- engineer on his way
At 17.22-installation will take place at 15.30. - 2 hours previous
At 17.23 - sorry your installation did not happen
3 days later still no update
I cancelled by email due to been on hold for 30 minutes- looks like cancellation was busy
Another 24 hours later I received an email asking me to contact the cancellation team which I did I was on hold for 15 minutes then it offered a call back service which I took
36 hours later still no response
If this is the experience to start with then I have no faith in the company
5 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hi Peter,
We're sorry to hear that you have been having issues with your installation and cancellation at the end. We have sent a request for further information so that we can look into this for you.
Zzoomm Customer Care
Friendly services from Mary
Friendly services from Mary - professional services thank you
11 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hi Donna,
Thank you for your 5* review, Mary will be happy to read this.
Zzoomm Customer Care
Recommended
Had a chat with Mary today and looks like my billing issues finally been sorted, great customer service.
11 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Agnes,
Thank you for your 5* Review.
We're glad that Mary was able to provide a positive experience and resolve your billing query!
Zzoomm Customer Care
Appointment for installation
Spoke to an operator khaled . Very helpful soon had an appointment booked. Looking forward to my new fibre.
11 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello John,
Thank you for the 5* review!
We will tell Khaled about your kind words. Your feedback is appreciated.
Zzoomm Customer Care
Absolutely fantastic customer service…
Absolutely fantastic customer service from Mary
Went above and beyond
11 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Kyle,
Thank you for your review!
We're glad that Mary could help you quickly and get everything sorted just as you asked. We appreciate your feedback!
Zzoomm Customer Care
It was very easy to talk to Emma and…
It was very easy to talk to Emma and the renewal is done for another 24 months. Great provider. Thanks
11 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Martin,
Thank you for the 5* review.
We're happy to hear that Emma provided a great experience and was able to help renew your contract. We will pass your feedback on, it is appreciated.
Zzoomm Customer Care
Spoke to Mary who was very helpful.
11 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Susan,
Thank you for your review!
We're glad that Mary could help you quickly and get everything sorted just as you asked. We appreciate your feedback!
Zzoomm Customer Care
Great Customer Service for Renewal
I was out of contract on my Broadband and was notified in my online account to get in touch to review offers. Spoke to Nicholas, who was extremely helpful. Talked me through my options and offers available. Signed up for another 24 months, as was a great renewal offer and have always had a great experience with Zzoomm.
11 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Russ,
We're glad to hear that you've renewed your contract with us. We will be sure to feed back the lovely comments to Nicholas too - thank you!
Happy Zzoomming!
Zzoomm Customer Care
James was very helpful and friendly.
11 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Charlotte,
Thank you for your 5* review.
We are glad to hear that James was able to resolve your query quickly.
Zzoomm Customer Care
Reply from Zzoomm Full Fibre broadband
Hi there!
Thank you for your 5* review! We appreciate the feedback.
Zzoomm Customer Care
Maxine is hopefully going to sort it…
Maxine is hopefully going to sort it out today for me was helpful and tried everything to sort out my issue
10 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hi there!
Thank you for the review and feedback!
It's great to hear that Maxine was able to resolve your issue, that's the kind of service we aim for.
Zzoomm Customer Care
Chris Robertson called at my home and…
Chris Robertson called at my home and as I am helpless he talked me through all my options and has even been back to set my Alexa up very pleased with his service and have recommended my friends 11 out off 10 for service and helpfulness
3 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Peter,
Thanks for the 5* review.
We're happy to hear Chris was able to make your experience smooth when you contacted us!
Zzoomm Customer Care
Jonathon from the Loyalty Team helped…
Jonathon from the Loyalty Team helped me out with renewing my contract and got it cheaper for me absolute star
11 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello John,
We're glad to hear that you've renewed your contract with us. We will be sure to feed back the lovely comments to Jonathon too - thank you!
Happy Zzoomming!
Zzoomm Customer Care
Fantastic service provided by Mary
Fantastic service provided by Mary! I’m in the process of moving house but I’m not sure of the moving date as of yet. However, my broadband contract comes to an end tomorrow, but I need broadband as I work from home! I called Mary, she immediately took action, looking into the rolling contracts they currently provide, and doing her best to ensure I don’t experience any service issues during the changeover. Mary also offered a better deal than what was seen online as she stated I was a valued customer, being with them a couple of years now!
Hopefully this service is still available at my new address, but if it isn’t, I’ll always keep an eye out for their services in the area, and return to them as a customer
11 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hi there!
Thank you for your review!
We're glad that Mary could help you quickly and get everything sorted just as you asked. We appreciate your feedback!
Zzoomm Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.