Regular customer of dhruba tea from bardhaman.. unable to buy due to lockdown from lalbazar shop..very good alternative to buy from home and that too without standing in queue for long time..wonderful... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am from Durgapur, ordered online Darjeeing leaf Tea(1000/- kg),today on receiving the consignment,prepared( in bone china tea pot) & consumed both of us. Really I found the meaning of Zyanna (gif... See more
Excellent service 👌 Payment system also trustworthy! I never thought my parcel will come so soon.Regarding quality of Tea, Dhruba is continuing his legacy I have had from young age to my retired life... See more
Delivery took long time, might be due to Covid situation, We ordered Fannings 1500(rs) KG price variety, the flavor of the tea was not as expected, hope the correct stock of leaf we have chos... See more
Company replied
Company details
Written by the company
ZYANNA is a premier online store that started in 2019 in India and has expanded to the United States and Canada in 2023. The company offers the finest quality Darjeeling tea, Assam tea, and Dooars tea to consumers across India and worldwide. Headquartered in Kolkata, which is the hub of tea producers from Darjeeling, Assam, and Dooars, ZYANNA has partnered with esteemed tea garden owners to directly sell their products online. ZYANNA's dedication to delivering the finest teas extends beyond online sales. The company is dedicated to promoting the rich heritage and flavors of Indian teas, as well as engaging with tea enthusiasts through virtual tea tastings and sharing insights about the tea industry. As a socially responsible business, we are committed to supporting the local tea communities and promoting sustainable and ethical tea production practices. The company works closely with tea producers, ensuring fair prices for their products and participating in community development projects that contribute to the well-being of tea workers and their families. To ensure the quality and authenticity of its teas, We source directly from the tea gardens and follows stringent quality control measures. The company provides detailed information about the origin, processing, and tasting notes of each tea, empowering its customers to make informed choices and appreciate the unique characteristics of Darjeeling tea.
Contact info
144/1 Narasingha Dutta Road, 711101, Howrah, India
- +919007523900
- contact@zyanna.com
- zyanna.com
Reply from ZYANNA® India
Thank your for your feedback.
Very good quality tea in this price
Very good quality tea in this price. Packaging is also very good. Delivery time in this pandemic time is reasonable which is really unexpected. Thanks.
6 August 2020
Unprompted review
Reply from ZYANNA® India
Thank your for your feedback.
Wonderful hassle-free experience
Regular customer of dhruba tea from bardhaman.. unable to buy due to lockdown from lalbazar shop..very good alternative to buy from home and that too without standing in queue for long time..wonderful experience of purchasing..very well maintained and as good as any reputed shopping site..rcvd product within two days in my home district.. quality is same as their lalbazar main shop..just one request to add Amazone wallet in the cashfree and never compromise with your quality in future..
31 July 2020
Unprompted review
Reply from ZYANNA® India
Thank your for your feedback.
Reply from ZYANNA® India
Thank you for your feedback. This will encourage us bring more and more features & products.
Reply from ZYANNA® India
Thank you for your feedback. This will encourage us bring more and more features & products.
Reply from ZYANNA® India
Thank you for your feedback. This will encourage us bring more and more features & products.
We are trying to resolve the issue as soon as possible
Excellent service
Excellent service. very helpful guidance and prompt service. Value for money. top quality products.
12 July 2020
Unprompted review
Reply from ZYANNA® India
Thank you for your feedback. This will encourage us bring more and more features & products.
Great experience with 1st time purchase…
Great experience with 1st time purchase of Dhrubo Tea. I ordered on 03/07/2020 and it was delivered in the evening on 03.07.2020. it was great and unexpected. More surprising is that on 08.07.2020 your delivery personnel came to deliver same item against my previous order. I denied to accept the item as it was already delivered to me on 03.07.2020. this may be a systematic mistake from your end. Thank you.
9 July 2020
Unprompted review
Reply from ZYANNA® India
Thank you for your feedback. This will encourage us bring more and more features. We just started our online journey from 1st June 2020 and each day we are trying to improve ourselves. Each rating and suggestions are equally important for us.
There was a technical glitch, we are working to make it more efficient
Thank you again.
Product not delivered at home.
9 July 2020
Unprompted review
Reply from ZYANNA® India
Sorry for the inconvenience. As per record I can check that, your order has been delivered on 4th July to your apartment Security Guard by our logistic partner Delhivery. A call was also made before delivery. Due to covid 19 situation, delivery agents are restricted to enter in some premises . Still having any issue then please contact us on 9231866935
Delivery is fantastic.
8 July 2020
Unprompted review
Reply from ZYANNA® India
Thank you for your feedback. This will encourage us bring more and more features. We just started our online journey from 1st June 2020 and each day we are trying to improve ourselves. Each rating and suggestions are equally important for us. Thank you again.
Very good experience
Very good experience. Saved us from the winding queue.
3 July 2020
Unprompted review
Reply from ZYANNA® India
Thank you for your feedback. This will encourage us bring more and more features. We just started our online journey from 1st June 2020 and each day we are trying to improve ourselves. Each rating and suggestions are equally important for us. Thank you again.
delivered on time and hassle free…
delivered on time and hassle free purchase option
2 July 2020
Unprompted review
Reply from ZYANNA® India
Thank you for your feedback. This will encourage us bring more and more features. We just started our online journey from 1st June 2020 and each day we are trying to improve ourselves. Each rating and suggestions are equally important for us. Thank you again.
Reply from ZYANNA® India
Thank you for your feedback. This will encourage us bring more and more features. We just started our online journey from 1st June 2020 and each day we are trying to improve ourselves. Each rating and suggestions are equally important for us. Thank you again.
Delivery was perfect.
29 June 2020
Unprompted review
Reply from ZYANNA® India
Thank you for your feedback. This will encourage us bring more and more features. We just started our online journey from 1st June 2020 and each day we are trying to improve ourselves. Each rating and suggestions are equally important for us. Thank you again.
Delivery took long time
Delivery took long time, might be due to Covid situation,
We ordered Fannings 1500(rs) KG price variety, the flavor of the tea was not as expected, hope the correct stock of leaf we have chosen has been send.
The leaf could be at-least packed in aluminium foil so that the flavor remains in-tact. The inside packing was damaged.
We are customer of Brand Dhruba for several years, this is probably the generation 2 which is assuming tea from them.
kindly help to match the expected flavor of the tea for online shopping same as direct shopping form kolkata outlet, which might help outsider to enjoy the Darjeeling tea.
All the very best.
Thanks and regards
Madhumita
29 June 2020
Unprompted review
Reply from ZYANNA® India
Sorry for the inconvenience. As we discussed on the phone, we have already shipped replacement product to you. Tracking details are already updated on your existing order. We will also arrange a pick up for the previous product after you receive the replacement. Please feel free to contact me on +919231866935 for any query. Thank you. Regards, Saurav Ghosh
delivery could have been better
28 June 2020
Unprompted review
Reply from ZYANNA® India
Thank you for your feedback. This will encourage us bring more and more features. We are working on faster delivery but due to covid-19 situation all the shipment towards Delhi and Maharastra are getting delayed. We are continuously following up to our logistics partner but some situations are totally beyond our control. Please bear with us. We just started our online journey from 1st June 2020 and each day we are trying to improve ourselves. Each rating and suggestions are equally important for us. Thank you again.
Faster delivery needed
Faster delivery needed. It is taking too much time
26 June 2020
Unprompted review
Reply from ZYANNA® India
Thank you for your feedback. This will encourage us bring more and more features. We are working on faster delivery but due to covid-19 situation all the shipment towards Delhi and Maharastra are getting delayed. We are continuously following up to our logistics partner but some situations are totally beyond our control. Please bear with us. We just started our online journey from 1st June 2020 and each day we are trying to improve ourselves. Each rating and suggestions are equally important for us. Thank you again.
Super tea
Super tea! What a wide range of tea .. o my ! Looking forward to order few more variety from the same .. really want to mention here , tea was packed very well .. keep up the good work ..
23 June 2020
Unprompted review
Reply from ZYANNA® India
Thank you for your feedback. This will encourage us bring more and more features. We just started our online journey from 1st June 2020 and each day we are trying to improve ourselves. Each rating and suggestions are equally important for us. Thank you again.
Thanks for Shipping
23 June 2020
Unprompted review
Reply from ZYANNA® India
Thank you for your feedback. This will encourage us bring more and more features. We just started our online journey from 1st June 2020 and each day we are trying to improve ourselves. Each rating and suggestions are equally important for us. Thank you again.
Excellent support & on-time delivery
Excellent support & on-time delivery. Product packaging is also good. I ordered different varieties of tea to taste. All of them are above my expectations. Great job
20 June 2020
Unprompted review
Reply from ZYANNA® India
Thank you for your feedback. This will encourage us bring more and more features. We just started our online journey from 1st June 2020 and each day we are trying to improve ourselves. Each rating and suggestions are equally important for us. Thank you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.