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Zulily Reviews 

2,495
•
TrustScore 2 out of 5

2.2

Events & Entertainment
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Review summary

Created with AI, based on recent reviews

Considering 947 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the products, often finding them to be of poor quality, not as described, or different from what was pictured online. Reviewers frequently reported issues with their orders, including items never shipping, incorrect items being sent, or orders being incomplete. The customer service was largely criticized for being unresponsive, unhelpful, and difficult to reach, with many experiencing long wait times or no replies to their inquiries. Delivery times were also a significant concern for many, with orders taking weeks or even months to arrive, and a lack of communication regarding shipping status. Conversely, a small portion of people felt satisfied with their purchases, noting good product quality and efficient customer service experiences.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and accuracy. Many customers report receiving items... See more

Order

Reviewers express widespread dissatisfaction with their orders, citing issues such as items not being... See more

Delivery service

People report ambiguous experiences with delivery service, with many expressing significant frustration over... See more

Customer service

Users describe negative interactions with customer service, with many reviewers reporting non-existent or... See more

Response time

Customers consistently note negative experiences with response times, with many reporting long waits on the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Never buy ANYTHING from Zulily that is not a brand you know and trust. Their products that come from China or unknown suppliers are never as described or pictured. For example, I gave Zulily another c... See more

Company replied

Rated 2 out of 5 stars

I ordered 2 different items from Zulliy in late JUly and early august of 2025. After a month of telling me there were logitics issues but they were still going to deliver they finally cancelled.... See more

Rated 3 out of 5 stars

Deceptive. I bought two pairs of Ray Ban sunglasses, both advertised as "one size." Upon receipt, the men's sunglasses were a small width and the women's were a very large width. The women's were for... See more

Rated 1 out of 5 stars

I wish I read Trust Pilot before I used Zulily. I ordered a dress three weeks ago, it just arrived today. It is the most horrible material and the fact that it doesn't fit makes no difference. No o... See more

Company details

  1. Events & Entertainment

Contact info

2.2

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(2,495)

944 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Zulily is back! YAY!

Zulily is back and I couldn’t be happier! The products are the same known brands plus some new ones! I was a faithful customer for years and when they disappeared and I was bereft…
Try the website! You will be glad you did! I have already bought a candle with a hidden real diamond and an iCucina Immersive Blender at great prices!

14 October 2025
Rated 5 out of 5 stars

I’m an original zulily customer amd…

I’m an original zulily customer amd even though I’m
Not able to buy so much of the stuff like I did form the former zulily
I feel encouraged to support this current zulily.Please stock some caftans .Im satisfied with my purchases so far . and the time it takes for my
Orders to get to me .

13 October 2025

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