ZOX Reviews 

3,607
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,446 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful products and express how much they love the meaningful designs and inspirational messages found on the items. Consumers often mention that the customer support team is extremely helpful, responsive, and exceptionally quick to resolve any unexpected issues. Some reviewers were not happy with delivery delays and mentioned that packages sometimes took a very long time to arrive or got lost in the mail. A few consumers also noted occasional challenges with product sizing or design changes on specific items such as watch bands.

What people talk about most

Product

People report positive experiences with product, noting that consumers find the bracelets and watch bands to... See more

Customer service

Customers had positive experiences with customer service, frequently praising the fast response times and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that placing purchases is... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the fantastic durability,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that shipping is generally fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unfortunately, my package never arrived. But ZOX customer service was stellar! The item I had ordered was sold out, so it couldn't be replaced. But my refund was quick and complete. The team at ZOX is... See more

Rated 5 out of 5 stars

These beautiful bracelets have meant so much to me, they’re so inspirational for me. Trying to move through my intense grief, (both of my parents died within 6 months of each other), & these bracelet... See more

Rated 5 out of 5 stars

I needed the adapter for my watchband and the customer service department actually put a small video together to help me put it on! The best customer service ever! All other companies should strive to... See more

Rated 5 out of 5 stars

Ordered the wrong band by accident. When I reached out wanting to return and purchase the correct band for my wife, ZOX made the process easier then I could have even imagined. When she received the c... See more


Company details

  1. Beauty & Well-being

Written by the company

Zox Are Exquisitely Curated, Incredibly Comfortable Works Of Art For Your Wrist. They're Part Of A Very Rare Set That's Individually Numbered And Never Reproduced. That's Right Friend, You Just Found It: Your New Favorite Wristband.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(3,607)

1,424 reviews in the last 12 months

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Rated 5 out of 5 stars

Love the family feel

Love all my zox. The fast & quick shipping is the best. Thank you for such a great experience with this company. The family stories & customers sharing, you make us a big family. These bracelets boost my day & many more people's.

20 July 2026
Rated 5 out of 5 stars

Very good company

Very good company. They truly do stand by their product and fix any issues that may come up. Nice to do business with a trustworthy company

27 July 2026
Unprompted review
Rated 5 out of 5 stars

I got three dog themed bracelets

I got three dog themed bracelets. I just lost one of my dogs so I love the bracelets that are interactive with notes for grief and healing. I had a question about the bracelets and customer service responded quickly.
My wrist is under 6 so I ordered a small. It's a little snug but they are stretchy and loosen up a bit. Nice product.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I love Zox and have ordered several…

I love Zox and have ordered several times. I’m always super pleased with my purchase! This last order got lost in the mail. I let them know and they were super fast at responding and had another on the way same day! Also, the customer service person was just super nice! Thanks again!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

I i've had my bracelet for about three…

I i've had my bracelet for about three or four months.And I love it, I use it all the time.I ordered 1 for
my brother.I made a mistake when I was ordering and they were able to fix the problem.And get it shipped to the right address.These people are just phenomenal.The bracelets are great.I will definitely use them if I ever need another one

31 July 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my ZOX

I absolutely love my ZOX interactive bracelets! Not only are they beautiful and comfortable to wear, but each one carries a meaningful reminder that makes it feel extra special.
What really impressed me, though, was the amazing customer service. The team was friendly, responsive, and genuinely cared about making sure I had a great experience. It's so refreshing to support a company that stands behind its products and truly values its customers.
If you're looking for a unique bracelet with a positive message and a company that goes above and beyond, I highly recommend ZOX.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Zox Life

I've been a Zox customer for many years now. I absolutely love the bracelets and have many. They are true to size, have beautiful scenes, and great inspirational quotes. I love that it reversible so you can either show off the beautiful scenery or show the quote. It's teaching me to be positive with myself. I also love customer service, they are easy to get a hold of and do every thing they can to make the process smooth. I will be a customer for life!

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

I love my bracelets and watch bands! Best customer service I have ever dealt with! Very prompt response and extremely helpful when I needed to switch out bracelets that didn't quite fit.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

My Favorite Bracelets

I've ordered from them three times, and each order has been wonderful. Great bracelets that hold up well being worn every day. They keep their color and shape well after being washed. Customer service is very responsive and helpful. This is a great company that I will continue to order from for a long time.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Extremely happy

I purchased two of the BETA metal charm bracelets and when I got them the charm was in the wrong position. I emailed customer service and within a day I had easy directions to correct it. I would definitely recommend this brand to all my friends and loved ones! The bracelets are beautiful and fit many different wrist sizes.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Zox is excellent

Zox has always been quick to respond to any questions or concerns, and has always resolved any issues. They have a fantastic product and great selections, as well as wonderful customer service.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Love Zox 💕

Excellent service and fast delivery. The bracelets I purchased are so nice. They are made well and the selections are unique.

4 October 2025
Rated 5 out of 5 stars

Problem Solved Quickly

First of all, Zox makes wonderful products. I really like their watchbands. They are not only comfortable to wear, but the colors and artwork is beautiful and they are meaningful with a message. I recently needed assistance with ordering a watchband. I contacted them and they were quick to solve the problem. Great customer service.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

I can't say enough about the customer…

I can't say enough about the customer service I received after my favorite band stopped scanning, they went way above and beyond to replace it and make sure I felt heard and that they resolved the issue, will definitely be ordering more.

10 July 2026
Unprompted review

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