ZOX Reviews 

3,607
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,446 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful products and express how much they love the meaningful designs and inspirational messages found on the items. Consumers often mention that the customer support team is extremely helpful, responsive, and exceptionally quick to resolve any unexpected issues. Some reviewers were not happy with delivery delays and mentioned that packages sometimes took a very long time to arrive or got lost in the mail. A few consumers also noted occasional challenges with product sizing or design changes on specific items such as watch bands.

What people talk about most

Product

People report positive experiences with product, noting that consumers find the bracelets and watch bands to... See more

Customer service

Customers had positive experiences with customer service, frequently praising the fast response times and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that placing purchases is... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the fantastic durability,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that shipping is generally fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unfortunately, my package never arrived. But ZOX customer service was stellar! The item I had ordered was sold out, so it couldn't be replaced. But my refund was quick and complete. The team at ZOX is... See more

Rated 5 out of 5 stars

These beautiful bracelets have meant so much to me, they’re so inspirational for me. Trying to move through my intense grief, (both of my parents died within 6 months of each other), & these bracelet... See more

Rated 5 out of 5 stars

I needed the adapter for my watchband and the customer service department actually put a small video together to help me put it on! The best customer service ever! All other companies should strive to... See more

Rated 5 out of 5 stars

Ordered the wrong band by accident. When I reached out wanting to return and purchase the correct band for my wife, ZOX made the process easier then I could have even imagined. When she received the c... See more


Company details

  1. Beauty & Well-being

Written by the company

Zox Are Exquisitely Curated, Incredibly Comfortable Works Of Art For Your Wrist. They're Part Of A Very Rare Set That's Individually Numbered And Never Reproduced. That's Right Friend, You Just Found It: Your New Favorite Wristband.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(3,607)

1,424 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

I had a problem reading the script on an old ZOX bracelet. While, they couldn’t fix the script or change it, they did offer another bracelet with a similar affirmation. They were incredibly responsive and I felt heard. ALL customer service departments should be like this!

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, the only bit I found a little tricky was using Shop and ClearPay, but that's probably more my user ability than a reflection on the companies. I haven't received the product yet but when I asked with regards to tracking my order, they couldn't do enough. Very impressed. Will use again.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

I received a package the bag was ripped…

I received a package the bag was ripped and empty but I did not expect them to replace bracelets it was not ZOX's fault this happened but they did replace them which I feel bad about because it was not their fault. I love their wrist hugs they get me through life stuff

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service was excellent My…

Customer Service was excellent My Bracelet All Dogs ❤️❤️❤️🐾🐾❤️❤️❤️ Go To Heaven is Absolutely Adorable ❤️❤️❤️❤️ And I Definitely Be Purchasing From Them Again 😀

13 May 2026
Unprompted review
Rated 5 out of 5 stars

The Company responded quickly to a simple shipping question.

The Company responded quickly to my query. The products are amazing, environmentally created, and touches on all aspects of Life for a constant reminder.
My first purchase was the Caring Hearts bracelet - Red, White and Blue celebrating Fire, EMS, and Law enforcement, of which I served my Communities.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, company ethos and products. Love the growth and progression of this business and how they value their customers. I recently made an error in my order and it was resolved quickly and efficiently using clear communication and guidance, whilst being very thorough. Highly recommend this company and their products.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a couple times now from Zox

Ordered a couple times now from Zox. Really enjoying their bracelet selection despite being hesitant at first. Their customer service when contacted is excellent aswell - fast and friendly replies with quick resolutions. Thank you so much!

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Great products / Outstanding Service

Great products. Love the daily Bible verse my Zox provides. It’s a great reminder to me on the hard days.

My original stopped working but they immediately sent me a replacement when I let them know.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a very small minor issue

I had a very small minor issue, No biggie, with an adapter once I notified them. They immediately corrected the issue in both refund and replacement .
customer service is top. Notch with these guys.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer service AND the company AND the owners are incredible!

Customer service is wonderful! Easy to fix things, and they get to the root of any issue!
The bands are incredible, wish I could afford to purchase more (and I’m on a monthly plan just to get a random 3)!
Jason, the owner, he is incredible-always asking for opportunities for improvement, customer feedback, and for customers to actually help with writing sayings-I even came up with one for the healthcare/nurses band!
I can’t say enough good about this company and the faith they have! I’m so blessed to have stumbled upon them!

21 May 2026
Unprompted review

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