Horrible experience. Product broke (sureflap cat flat so our female cat now is going outside when they arent supposed to be). Told me they would send a replacement and have been waiting SIX WEEKS with... See more
Company replied
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See what reviewers are saying
I have used Zooplus over a year. I bought mostly dry and wet food on Royal Kanin and cat sand. The delivery is following in schedule and orders correct as well as competitive pricing. I joined also t... See more
Evri lost our order, yes 12kg bag of Burns dog food Then Evri said they had returned it to Zooplus, however we could not get a replacement until the original was returned! Eventually got Zooplus t... See more
Good price and good service. Always fast delivery - actually faster than most of other online pet store in Sweden. I ordered a cat litter box that was too big and then asked to return. Zooplus replied... See more
3.4
Average
2K reviews
Replied to 6% of negative reviews
Typically replies within 1 week
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Very good price,Easy to order and fair…
Very good price,Easy to order and fair delivery.Thank you!
23 July 2019
Unprompted review
Excellent choice for pet owners
Excellent online store that has a wide range of products. I've ordered products from Zooplus for years now without any issues. Very compatible prices and quick delivery.
10 August 2018
Unprompted review
never problems
I order cat food here every 2 or 3 months. Never problems and not expensive. It happened once that the package was broken, and shipping times (to Sweden) vary a bit, but overall great service.
14 February 2018
Unprompted review
Syndes de er super gode og er glade for …
Syndes de er super gode og er glade for at handle der har handlet der i over 3 år og katten er så glade for deres Costa snack
1 July 2017
Unprompted review
Very slow delivery
I am very happy to have found zooplus online store. They have a big number of products available...But OMG how slow they can be with the delivery. It takes more than one week to receive your order. I ordered last Friday(one week ago) and I haven't got my order yet. And the most ridiculous thing is I can see the order is, since yesterday, in a city that's one hour away from mine.
Hey Zooplus!! What's the problem? Stuck in the year 2000? For an ecommerce website it's very disappointing to have to wait more that one week for delivery.
Will have to find another online shop to be able to spoil my puppy.
For those of you who consider ordering from Zooplus, think twice. Ask yourself if u want to feed your pet in 2-3 days or a week or even more!
2 December 2016
Unprompted review
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