The food quality is the best! It’s m&s! It for the past few times items have been missing from my order. I’m not talking about one or two items, literally half the order will be missing! I ordered... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had an awful experience with Zoom by Ocado. They failed to provide the delivery service I paid for, yet repeatedly insisted that my delivery fee had already been refunded when it clearly... See more
Company replied
I have been a long time customer. However today I was shocked to discover that my email had been compromised. I was alerted through my PayPal account that I had subscribed to Zoom by Ocado. There is n... See more
Company replied
I’ve used this company many times whilst they always try to sort any problems the reason why I’ve given 3 stars is there sell by dates are really poor eg only have 2 days which puts me off placing... See more
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Company details
Written by the company
Zoom by Ocado delivers your groceries in a jiffy, or in a same-day slot of your choice. Zoom means more freedom, less planning and no more last-minute trips to the shop. With over 9000 products, we have what you need – and with a minimum spend of just £15, Zoom is perfect for grocery essentials.
Contact info
Mosquito Way, AL10 9UL, Hatfield, United Kingdom
- 0345 600 2000
- zoom@ocado.com
- zoom.ocado.com
3.2
Average
646 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Missing eggs
Unfortunately there is always an issue, broken eggs, wrong order, this time we had a missing egg from our pack of 12 organic eggs. The delivery person was on time and as always lovely and majority of the time the products are good quality but when there's always an issue I'm wondering if it's worth the saved time.
9 December 2024
Reply from Zoom by Ocado
Hello, we are sorry to hear about the experiences you have had when you have ordered from us, we appreciate this is not the level of service you expect. We understand this is not the first time this issue has happened with your order and this is such a shame to hear, please drop us a DM on one of our social media channels so we can look further into this for you!
I've used Zoom for 2 years now
I've used Zoom for 2 years now. Amazing and will keep using it.
7 December 2024
Reply from Zoom by Ocado
Hello, thank you for taking the time to leave this lovely feedback, we are so happy to hear you are enjoying the service and will continue to shop with us, this is so good to hear!
Reply from Zoom by Ocado
Hello, thank you so much for your feedback. It's great to hear! We are so happy you enjoy our service; this is what we aim for. We hope you continue to shop with us and enjoy the service.
Bang on time delivery
Bang on time delivery and excellent value with incentives/promotions
30 November 2024
Reply from Zoom by Ocado
Thanks for the amazing feedback Stephen, we are so happy that you are loving our Zoom service!
Too expensive and online chat live is…
Too expensive and online chat live is unhelpful with discount codes. Very slow
4 December 2024
Reply from Zoom by Ocado
We are sorry to hear you have had some trouble using the discount codes. We are happy to look into this for you if you would like to contact the customer hub. Thank you. :)
Zoom Ocado is my go-to for emergencies
Zoom Ocado is my go-to for emergencies. It’s great that I get prompted by their £15 off vouchers!
The delivery team is super friendly and customer service very efficient.
But I find there’s a lack of varieties in their products. And on a few occasions the delivery arrived later than it should be.
1 December 2024
Reply from Zoom by Ocado
Thank you for the great feedback. If you require any further assistance don't hesitate to contact the team. :)
Speedy delivery
1 December 2024
Reply from Zoom by Ocado
Thank you for taking the time to leave this fantastic review!
Nice delivery people,so far have always…
Nice delivery people,so far have always been within the time slot
28 November 2024
Reply from Zoom by Ocado
Thank you for taking the time to leave this great review, Susan! We are delighted to hear that you're enjoying shopping with us.
Reply from Zoom by Ocado
Hi Tess, thank you for taking the time to leave this great review!
Lovely range of good quality products
Lovely range of good quality products. You are always greeted with a smile by the delivery drivers.
30 November 2024
Reply from Zoom by Ocado
Hi Jay, thank you for taking the time to leave this review. We are glad to hear that you're enjoying shopping with us!
Always brilliant I love this service as…
Always brilliant I love this service as unfortunately I have been very ill and unable to get out and do my usual shopping. The delivery riders are always polite and extremely helpful and really are a lifeline for me. Produce is always amazing and I would highly recommend.
28 November 2024
Reply from Zoom by Ocado
Thank you for taking the time to leave this review, Sherry. We are glad to hear that we could help, and that you have been enjoying our service. We hope you continue to enjoy using us in future!
Zoom my new favourite app
Accurate deliveries, always on time, good quality products. I love the availability with time slots and the cheaper rate. Good have a greater range of products as often favourites are out of stock. The minimum order amount of £15 isn’t too bad but perhaps it could be lower for basic orders.
2 December 2024
Reply from Zoom by Ocado
Hi Cheryl, thank you for taking the time to leave this review. We are glad to hear that you are enjoying shopping with us, and hope you continue to enjoy shopping with us in future!
The process works really well except…
The process works really well apart from the payment mechanism. Selecting products, selecting delivery time and punctuality of the delivery all very good.
I was offered a £5 discount for this my SECOND ever Zoom shop. Great! BUT I had not noticed that the credit card I selected from the list displayed had expired. The whole transaction then aborted and I had to start the payment process again after adding a new credit card. This then worked BUT the £5 discount that I was previously offered had disappeared and was not applied to my checkout.
30 November 2024
Reply from Zoom by Ocado
Hi, we are very sorry to hear that you were unable to make use of this voucher when you placed your order due to the initial order being cancelled. We can certainly look into this further for you. For us to do so, please contact our Customer Hub team!
Offer and voucher codes don’t work
Problems with offers and vouchers. Received email to say every day during Black Friday there will be free item in vouchers during checkout. Experienced many problems with this. Received an email with AUTMN offer code which never worked. Customer services couldn’t get it to work either. Otherwise good shopping experience.
25 November 2024
Reply from Zoom by Ocado
Hi Reema, we're sorry to hear that you have been having problems with your vouchers and offers on your orders with us, and that this did not work when you contacted us regarding this. For us to look into this further for you, please do get back in touch!
Consistent packing issues
Consistent packing issues. The fruit/similar items are always smashed at the bottom. Not a great experience if you need fruit/veg/bread/soft items.
8 November 2024
Reply from Zoom by Ocado
Hi Monica, we're sorry to hear about the issues you have had with packing on your orders. We can certainly look into this further for you, for us to do so, please get in touch with our Customer Hub team!
Very convenient and always on time
27 November 2024
Reply from Zoom by Ocado
Thank you, Tope! We are glad to hear that you're enjoying shopping with us, and hope you continue to enjoy shopping with us in future!
A brilliant service
A brilliant service. Quick and efficient. Suits us more than a big Ocado shop.
30 November 2024
Reply from Zoom by Ocado
Hi Judith, thank you for taking the time to leave this review, we are glad to hear that you're enjoying shopping with us!
Great delivery service for groceries
Happy with the delivery slots and cost. My experience has always been positive, very good promotions, delivery made within the time slot. Plenty of choice with the groceries. All good when I need it!
I just wish the delivery range was bigger, my mum could benefit…
27 November 2024
Reply from Zoom by Ocado
Hi, thank you for taking the time to leave this great review. We are glad to hear that you're enjoying shopping with us!
Fantastic range and great service
Fantastic range of products with great prices - brilliant service from start to finish.
13 November 2024
Reply from Zoom by Ocado
Hi Matt, thank you for taking the time to leave this fantastic review!
Fast delivery by pleasant courier
Fast delivery by pleasant courier. Disappointed with the quality of the potatoes. Items more expensive than on the Ocado site but I expect this for such a fast delivery. It was great not to have to go out in the rain.
1 December 2024
Reply from Zoom by Ocado
Hi Patricia, thank you for taking the time to leave this review. We're sorry to hear that the potatoes are not up to scratch. We can certainly look into this further for you. For us to do so, please contact our Customer Hub team!
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