Zoofy Reviews 

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I had a great experience with the solar panel repair service. The technician was extremely knowledgeable and took the time to explain everything clearly. He was also very friendly and approachable, which made the whole process easy and stress-free. I really appreciated the professionalism and attention to detail. Highly recommended!

Horrible company, you won't make a dime with it as a handyman.
And the customer gets poor quality work and craftsmen.
I do not advise anyone to work with them.

It took awhile till someone replied but when it happened everything went smooth and fast

We recently hired Sebastien for a house cleaning job and could not be more pleased with the results. From the very beginning, his communication was clear and professional. He was punctual, respectful of our time, and incredibly flexible in accommodating our schedule.

Sebastien's attention to detail and thoroughness were truly impressive. The house was left spotless, and it was clear he takes great pride in his work. The owners were extremely satisfied and appreciated the care and effort he put into every aspect of the job.

We wholeheartedly recommend Sebastien to anyone looking for high-quality, reliable cleaning services. A job truly well done!

I had an IKEA PAX wadrobe fixed by a Zoofy technician, for around 280 euros. The main work was OK, but the contents were not arranged as in the photos I provided. They even left a shelf out because it 'didn't fit. In the end, it fit, but in general not everything was exactly as I had designed it. I asked them to re-arrange some stuff, but they left with the excuse "Now we are finished, you can do it yourself, it's easy". The problem is that I have vertigo and it's difficult for me to be at heights. Also I've been trying to re-locate a bar, which requires a hole to be made in the wardrobe, and I can't do it. I have to call a friend to do it, but also get some news screws from IKEA because the old ones are destroyed from too much strength. I find it unacceptable that I paid so much money and they couldn't stay 10 more minutes to fix last few things, or communicate more in the process..

Very professional and reasonable service. I have received fixed price for the job upfront. Contractor had carried out job professionally. Overall experience is really good.

Sabastian (Mr Masculo) was very professional in cleaning the courtyard. He had all the needed equipments and was able to finish the job within time and above expectations.

It was very easy to book a plumbing job. The professional was very competent and friendly and even helped us pick the new parts he was going to replace (radiator and shower mixer).
The overall price we ended up paying was very fair (much cheaper compared to other places online).
Thank you Rinse and Zoofy!

Very profesional and skilled man. In hour and half he put big CrossFit trainer together as if it was easy. No mess left after him. Also very polite man and could speak English. Definitely recommend and wish everyone was like him.

Had a great experience using Zoofy to find a hardworking, reliable handyman to replace a wooden deck. Highly recommend

Awful company with very incompetent workers. Stay away.

Good job! they put everything in order and hard work. I am very satisfied with the two boys

I was in urgent need of replacement of my door lock, since it no longer locked properly.

John agreed to do the job through Zoofy, on a booking for 3 days later (late afternoon). While the timing was tight, I accepted it, assuming I would be at home all day in any case.
Unfortunately, from that point on, the experience rapidly deteriorated.

=== Service Issues ===

On the first visit, John arrived but left shortly after, claiming he lacked necessary parts. From his behavior, it seemed more likely this was due to inexperience — it genuinely appeared he had never replaced a lock of this type before.

He scheduled a follow-up for the next day but refused to come in the morning, despite my request, only agreeing to return between 17:00–18:00.

In reattaching the old lock, he made matters worse: previously, the lock would not secure the door; after his intervention, it would also often fail to open. I spent the next 24 hours essentially locked inside my apartment, unable to leave for fear I wouldn’t be able to get back in.

When he returned the following evening:
- He attempted to install a new lock, but caused severe damage to my door in the process: (1) he chiseled away a large amount of door material in an attempt to fit the lock incorrectly; (2) he drilled straight through the door, enlarging and destroying the interior lock cavity, and misaligned the screw holes — removing critical material where the lock is meant to be secured.
- Ultimately, he gave up, loosely reinstalled the original lock (he was about to leave after only putting 2 out of 6 screws back, and only added the remaining ones after I pointed it out), and told me I should “look for someone else,” as he wouldn’t be able to get another lock for several days.

This second failed attempt occurred late in the evening, leaving me with no time to arrange alternative help — and no functioning front door lock going into the weekend. I remained stuck at home, unable to safely leave even to buy groceries.

The behavior of the worker was unprofessional and the damage he did to my door is appalling.
Please *do not contract this worker* unless you want your property to be damaged.

=== Issues with Zoofy ===

Apparently Zoofy has a policy for which they won't cover any damage done by their workers. This is of course a serious danger for the customers, since it is clear at least some of Zoofy's workers are **dangerously incompetent**. I suggest very strongly to STAY AWAY FROM ZOOFY in the future. I for sure will never user their services ever again.

=== Zoofy's Response ===

Zoofy's response came 3 days after I contacted them, so it was utterly useless. Of course I could not have stayed locked inside home for *another* 3 days.

Have used zoofy several times, it's always been a smooth experience. Little on the expensive side, but that's the only downside

SCAM BUSINESS - last attempt before reporting to the authorities

I tried booking a service through Zoofy, created a profile, and attempted to schedule an appointment — but no one ever showed up, and nothing was confirmed or delivered.

Despite this, I’ve received multiple payment reminders for a service I never received. I’ve contacted both Zoofy and the collection agency several times, explained the situation clearly, and yet I continue to be contacted about a supposed debt of 120 euros.

This is completely unacceptable and feels deeply unethical. If this continues, I will report Zoofy’s practices to the Dutch Authority for Consumers & Markets (ACM). Asking customers to pay for a non-existent service is not just poor service — it’s misleading.

REALLY BAD EXPERIENCE!!!
So first they are sending random guy who doesnt even know how to do work, First thing that he done is asking for more money (CASH ON BLACK & Cash only no cards) because its extra work for him and if we dont want to pay more through zoofy then cash only that they dont see, After that he was making like is big trouble behind of small fix. And on the end for 35 min of work with extra money payed he puts 2 hours of works material that he didnt mention and put a lot of it for extra money and material bringing because he didnt come prepared on job so for 100e JOB he charged me 300e, 81e is job he put materials for 57e and didnt have invoice for any materials and 35e for ophalen that he didnt come prepared, after talking with them they have only put down one hour down and I payed 205e. FIRST THEY ARE SENDING SOMEONE WHO WANTS ONLY MONEY AND EXTRA THROUGH CASH AND AFTER HE OVERCHARGED THE Invoice. WOULDNT RECOMMEND TO ANYBODY.

Zoofy customer service helped me with my issue and dealt with it seriously. They explained to me few unclear quotation and I also got refunded from an overcharge.

We paid €120 for someone to come over, only for him to tell us he couldn't fix our problem. This could have easily been avoided with better communication beforehand.

When you post a job on Zoofy, they assign you a random professional. We messaged him via WhatsApp beforehand and asked if everything was clear or if he needed more details. He told us that everything is clear. When he arrived, he took a quick look and immediately said he couldn't solve the issue. Apparently, things weren't as clear

Perhaps we could have communicated more to confirm he fully understood our issue. However, I believe it's Zoofy’s responsibility to ensure that the assigned professionals know exactly what's required. As customers, we're not experts, so we can't always know what specific information is necessary. Zoofy earns a commission for every job, so they should ensure that the professionals they send can actually complete the job.

My advice: Always contact the assigned professional in advance and specifically ask how they plan to fix your issue. If their response isn't clear or convincing, cancel the job. Otherwise, you might end up paying €120 just for someone to show up and tell you they can't help.

The plumber didn't show up. Service unacceptable and customer service don't reply. Bad service