Dealing with Christie at zone management has been an absolute pleasure! Anytime that anything has been needed by myself has been dealt with it the upmost professionalism & with rapidness, extremely pr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Since acquiring the property, I've been liaising with Ellie on a number of things to get us up and running. She is friendly, very responsive on email and progresses queries / requests making sure upda... See more
I needed to contact Zone Property Management to deal with parking fine queries. I want to say a huge thank you to Christie. She was so helpful and without her assistance I doubt we would have got the... See more
I have dealt with Ellie directly several times now over the past few months regarding quoted works and I have found her to be extremely helpful and she goes above and beyond every single time, which... See more
Company details
Written by the company
Zone Property Management are an ambitious, forward thinking block and estate management company based in London and the Home Counties. Our portal system & mobile phone app is a major part of our business model and how we approach property management. Downloadable to Android or iPhone, residents are able to log maintenance issues, view payment history/arrears and more. Our Resident director / Freeholder portal shows a higher level of financial information and all maintenance logs. We are revolutionising the industry by offering the best and most transparent service to residents, resident directors and freehold investors.
Contact info
1 The Piggeries, CM21 9HY, Quickbury Farm, United Kingdom
- 0203 858 9579
- info@zonepropertymanagement.co.uk
- zonepropertymanagement.co.uk
4.2
Great
113 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Hopeless
Hopeless
1) bin areas absolute disgrace
2) intercom has never worked in 5years even though that was paid for on purchase of flat
3) bin areas full of rats because overflowing bins
4) no disabled access on any of the building
5) windows are much cleaner before the window cleaners have been
6) carpets in communial areas are disgustingly filthy
7) carpets in communial erraste equally disgusting filthy never been cleaned in 5 years
8) lift is out of service for weeks at a time
9) service charge get put up to what ever they want but nothing gets replaced
Overall very unsatisfying as all we get from zone there’s no money even though we pay quite a sum for this lack of service
18 July 2024
Unprompted review
Reply from Zone Property Management
Hi Emma
Sorry you have written this review, but like your fellow resident on the review before, points are not a fair or valid reflection on our performance for the following reasons:
Bin area
You refer to overflowing bins, but that is the behaviour of people living on the site.
When we first took over the bins were nothing like we have seen before. We have a contractor attend the bin stores on a weekly basis to clean the bins and put the correct waste in the correct bins, this costs money
We have sent numerous reminders to residents and will need to increase the contractors visits to twice weekly, again costing the service charge more money. We have even purchased additional bins to try and help with the waste.
Pest control
We have pest control on the development but the bin situation is a major contributing factor towards this issue. We have also have increased the contractors visits. The contractor we have onsite is used on many sites of ours and they cannot believe the condition residents leave the bin store
If you could advise on how to ensure residents keep the bins in a good condition and put the correct waste in the correct bins, then please get in touch.
Intercom
You are referring to the intercom on purchase, this should be directed to the developer not us. We have addressed this via a section 20 and we are waiting for the funds to come in to upgrade the intercom to a wireless system. We have completed lots of projects like this on others sites, but it all depends on the sinking fund on the site. Unfortunately when we took over your site a year ago there was not a sufficient reserve to complete the works.
Carpet
We have been managing the site for one year so referring back to 5 years doesn’t make sense. We also completed a carpet clean this week…
Lifts
We have a service contract with the lift manufacturer who installed the lift (for obvious reasons) the lift needs significant work which involves new parts to be ordered, to which is on a lead time. We have no control on this, unless you have any other suggestions?
Window cleaning
We have had two different contractors on the site and have had positive feedback on the last contractor, only today. We are always open to receive feedback from contractors following on from a visit.
The issues you have raised are completely out of our control, we respond quickly, so to have this review is incredibly disappointing considering the reasons above and how much time we spend on the site trying to fix these issues. The service charge is reflective on the costs incurred on the site.
Sophie will be in contact with you shortly.
Many thanks Team Zone.
5 star
Ellie contacted me to arrange a management plan for her portfolio of properties, access was arranged promptly and efficiently surveys were carried straight away, have now worked with Ellie and zone property management for a year and it's been a 100% smooth process.
9 July 2024
Unprompted review
We have provided Health and Safety…
We have provided Health and Safety services to Zone Property Management for the last 3 years (Ablemarsh Safety Consultants Ltd). Ellie and the team are a pleasure to work with. They are well organised and everything always goes smoothly. I hope this relationship continues long into the future.
9 July 2024
Unprompted review
Very happy to work with Zone Property Management
We have worked as contractors for Zone Property Management, providing fire risk assessments (Ayassessments Ltd). We have communicated with Ellie in the office and she has always been super helpful, providing us with all the necessary documents ahead of our inspections and being forthcoming with any keys and codes, and it's really refreshing to work with a prompt, organised and professional company.
8 May 2024
Unprompted review
Today the lock of my front door went…
Today the lock of my front door went and I was unable to access my property. James Magri from Zone responded very promptly to my plea for urgent help. Contractors ABC were on site within a few hours and obtained quick access and replaced my locks. It was extremely stressful and Zone really helped me today hence the 5 star rating for maintenance issues.
12 March 2024
Unprompted review
Timely Response
I would like to express my sincere gratitude for James Magri's assistance in resolving an issue. Without his help, the resolution of the matter would not have been possible.
Once again, thank you so much for his contribution to bringing about a positive outcome.
6 June 2023
Unprompted review
Zones is a good company
Zones is a good company. Andie was very helpful and a great property manager.
14 March 2023
Unprompted review
Fantastic property managers
Absolutely thrilled with the service I’ve received at this place. I’ve been liaising with one of the property managers Andie and I cannot recommend her enough! She’s so helpful and thorough when talking with me via the phone/email. Thanks so much Zone and Andie!
13 March 2023
Unprompted review
Amazing
Pleasure speaking to Andie-Anna as always. Amazing service and an amazing Company to work with.
3 March 2023
Unprompted review
Zones a great company
Zones a great company, and Andie is a good Property Manager to have
1 March 2023
Unprompted review
Andie-Anna was extremely helpful and…
Andie-Anna was extremely helpful and knowledgeable, I believe she is an excellent property manager and hopefully all her work is valued and she continues to do well
18 February 2023
Unprompted review
Thank you for sending me the link…
Thank you for sending me the link following my discussion with Andie-Anne. She was extremely helpful and took pride in the company and being a part of the team.
2 March 2023
Unprompted review
Zone Property Management - 5 star
Zone Property Management has been my property manager for a number of years now. I cannot express enough how pleased I am with the services they provide. I would like to give a special mention to my property manager Andie, who from the first day has gone above and beyond to ensure that all our needs are met and that our property is well taken care of. Her attention to detail and ability to quickly resolve issues has been very impressive - 5 stars.
16 February 2023
Unprompted review
lovely dealing with Andie again
lovely dealing with Andie again, appreciate the link to leave a review on her performance
2 March 2023
Unprompted review
I have been dealing with Andie-Anna at…
I have been dealing with Andie-Anna at Zone looking after our development in Goffs Oak, she has been so helpful. Look forward to working Zone Property Management on our future projects!
2 March 2023
Unprompted review
Zone review
Thank you for the link to write my thoughts on our pm, Andue is a pleasure to liaise with
16 February 2023
Unprompted review
Highly Recommended!
I would highly recommend Zone!
Great management company highly knowledgeable especially Andie-Anna!
Thank you for all your help - Gemma
6 December 2022
Unprompted review
Best Service
Zone manage a lot of our properties and do an amazing job..
27 February 2023
Unprompted review
Excellent work ethics
I have recently spoke to Andie on the phone and I found that she was extremely helpful and met my needs and request in a professional and efficient manner.
28 February 2023
Unprompted review
Andie was so helpful today
Andie was so helpful today. What a pleasant girl to speak to!
1 March 2023
Unprompted review
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