ZONE3 Reviews 557

Rubbish delivery speed.
Pay for next day delivery and a week later the wetsuit hasn’t arrived.
I’ve had 2 emails ignored and then were told that when asking again when my delivery is due, that they can’t help anymore as it’s not there problem.

What a nightmare!

Race is this weekend.
I needed the wetsuit by Tuesday to do an open water swim.
Now I have to do one Saturday which is race day -1 which is not good enough.

And I don’t even think it will arrive before the weekend as things are looking currently.

I needed this item ASAP, payed the extra money, and then turns out Zone 3 hasn’t even sent the item to Evri until after it was due to be delivered!

The products were a gift for a friend, so can't comment in depth, but he seems happy with them.

The company itself is reliable - everything about the order went smoothly, and everything arrived on time with appropriate updates.

Would recommend going straight to their website if they have what you need.

The customer service is incredible! An item developed a fault, but this was resolved instantly by the team, and a replacement sent out.
Amazing service. Thank you.

My review is on customer service. Thanks to Adam my issue with delivery got addressed and solved within the day. Very happy with the email communication.

I initially contacted customer services to help with wetsuit sizing. Sheena was extremely helpful and I placed an order. Unfortunately the order went astray, not a Zone 3 problem, and again Sheena was able to resolve quickly and efficiently. I would have no hesitation in recommending

Excellent customer service. Had the Aspire wetsuit which is amazing! Fits so well and is so comfortable. Unfortunately it had a tear after only a few uses on the seam at the collar. Got in touch with zone 3 and they sent me a new one out straight away and didn’t ask for the faulty suit to be returned! Very impressed and they now have a life long customer.

Very good customer service. Delivery to Jersey is always a bit manic with the GST. Very refreshing to see that they took their time to find out the reason why Jersey Customs held off delivery - admitted to having chosen the incorrect shipping service, provided options to remediate and actioned the refund. Super impressive and special shout out to Sheena

My Evri delivery was more than a day late. I emailed Zone3 and they responded straight away. Everything sorted out at speed.

I did not receive my goggles, but the service from Zone 3 for follow up with their delivery company and response to me was prompt, professional and helpful. I will certainly buy from Zone 3 again, and they will sort out this delivery issue - that I am sure of.

Evri lost my very first order. When I contacted Zone3 Sheena in customer service responded very quickly & rectified the issue. The service was excellent & efficient from Zone3. Perhaps a new courier service would help!

I loved my Zone3 Venator-X swim goggles -- no leaks, no fogging, and a comfortable fit during long open-water swims. I experienced a quality issue, which Zone3 was quick and generous in resolving. Great customer service.

Sheena from customer service was incredible kind and helpful. There was a problem with shipping which was completely above Zone3’s control, however they organised for replacements to be sent, and were extremely accommodating.

My whole experience with Zone 3 has been impeccable, from start to finish. Sizing on their products is accurate and also customer liaison was professional, swift and felt I was important. Got a few products of theirs now and love everyone of them for quality, fit and look.

One of the four products I ordered arrived defective. Adam’s response was fast, and provided resolution to the issue in about a day. Not only was this very quick response to an issue, but Adam’s reply displayed insight into my order and what the best solution would be for me. Very individualized customer service.

I have dealt with a staff member called Adam who has been incredibly helpful, with confirmation of the damage to my wetsuit hes confirmed its covered by warranty and has sorted out a replacement which is already on its way.

I have absolutely loved my vanquish x wetsuit so whilst I was disheartened, I am extremely happy with this result.

My new Aspire wetsuit more than delivered in terms of specifications. Top priority was ease of getting it off. I could not believe how smoothly I could do this. Next priority warmth. It was like a second skin and just right in terms of temperature.

I am the opposite end to a triathlete. This wetsuit is a replacement to my 15 year old Zone 3 Aspire wetsuit. I thought it might be too fancy for me but it's just hugely increased by enjoyment of cold water swimming and as importantly, maintaining a good body temperature during and after the swim.

Adam's customer service was targeted to me. It was timely, helpful and reassuring. The website comparisons of wetsuit and the sizing chart was also spot on.Bliss!

I recently had some issues with my Zone3 Heat-Tech gloves and socks after 6 months of regular use. The seams started to unravel, which was disappointing given the initial quality feel of the products.

However, the warranty process was outstanding. I contacted their support and was assisted by Adam, who was professional, fast, and very helpful. After reviewing my case and photos, they confirmed the warranty claim and sent out replacements immediately.

While the product durability could be improved, I am very impressed with how Zone3 stands behind their products and takes care of their customers. Five stars for the service!

Adam was v helpful and attentive about changing the shipping address for my order today. Thank you!

I bought the zone 3 heat gloves to replace the ones I had used for 2 years. What a disappointment. When they arrived they were stuck together in the bag. I have used them 3 times for a very short time in the sea and my hands are freezing. When I contacted Customer Services their conclusion was that they were probably too big! Although they are a snug fit. A waste of money as not fit for purpose.

I emailed about a product comparison and received a really swift and helpful response explaining the differences, and answering my size questions. I purchased NEOPRENE HEAT-TECH WARMTH SWIM SOCKS and they have proven great in the West Wales sea over new year!