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Rated 5 out of 5 stars

The small biomat is great. We already had a full size mat which is permanently on the massage table and used by the whole family. We liked it so much we took it on holiday, placed it across the bed so... See more

Company replied

Rated 4 out of 5 stars

My ZoeTech sauna blanket is everything I expected, amazing quality, works a dream! Only downfall is customer service, I asked a question regarding if there was a built in timer as my blanket only heat... See more

Company replied

Rated 3 out of 5 stars

The good: Great service. Receiving and returning were fast and efficient. The not-so-good: It's stated as low EMF. Maybe for magnetic fields but for electric fields, it is very high, actual... See more

Company replied

Rated 5 out of 5 stars

Customer service was amazing, got an immediate response to my email when I asked a few questions. The product took about 2 weeks to arrive but postage is always like that lately. The product is amazin... See more

Company details

  1. Health & Medical

Written by the company

Holistic solutions to elevate your life


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3.9

Great

TrustScore 4 out of 5

122 reviews

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Rated 3 out of 5 stars

Unexpectedly big and heavy

I read a heap of reviews before purchasing so I was very surprised that no one had mentioned how big, heavy and cumbersome the Sauna Blanket is. I weighed it at around 6.8kgsI get that it is a one size fits all product but for me it is way too big and heavy and hard to store away. It takes so much effort to drag it out from under my bed to downstairs where the TV is and then so much space to fully open to clean it. Not as portable and compact as I had expected.
I also find the velcro very hard to pull open and because it is so big and wide the shoulder straps do nothing for me and it is very open at the top.
Some other reviewers mentioned about it being uncomfortable on their feet and i find the same thing because of the weight of it.
A couple of other issues i would like to mention is that i can't see the temp control once i am cocooned inside the blanket so i cannot adjust the temp and even more annoying, I have no idea how long i have been in the blanket or how long to go or when does it turn off.
No countdown or count up for timing and no alarm, buzzer or alert when it turns offI have been told it automatically shuts off after 1 hour but not having some way of knowing how long to go until an hour is up is frustrating especailly since i can't see the dial as it is connected at the foot of the blanket and the cord isn't long enough to bring up where I can reach it. This is a real problem that I hope the company will address sooner rather than later.
I am not giving up on it but have had to adjust where i use it so i don't have to drag it out so far away from where i store it under my bed. Hope this helps

19 August 2022
Unprompted review
ZoeTech  logo

Reply from ZoeTech

Hi Cindy,

Thanks you for providing us your insightful feedback.

We will be seriously taking into consideration any feedback that will help us understand our customer needs even more, so thank you again for taking the time.

Take Care,
Lizzie

Rated 4 out of 5 stars

Good value for money

I received my order days within purchasing online. It is easy to use and clean. I would only recommend the heat dial controller be on a longer lead or easily accessible from the end you get in and out of. Once set up it is annoying having to undo/get in and out of the bag to change the heat setting.

18 July 2022
Unprompted review
ZoeTech  logo

Reply from ZoeTech

Hi Jess,

Thanks for your review and feedback on our Sauna Blanket! I will be sure to pass this on to our team for review :)

Take Care,
Lizzie

Rated 5 out of 5 stars

The tens device is excellent

The tens device is excellent. Really helps with first day period pain. Most recently used to cope with post colposcopy cramping. It really took the edge off and made the whole experience more bearable. Not sure what I would have done without it!

13 July 2022
Unprompted review
ZoeTech  logo

Reply from ZoeTech

Hi Sharon,

We appreciate you for taking the time to write this review. As a small business, they make all the difference so thank you!

We absolutely love hearing about how our products are helping our amazing customers.

Take Care,
Lizzie

Rated 5 out of 5 stars

Love it!

Fast Delivery! I love love love my sauna blanket! It’s great! I use it most days. Thanks so much!

12 July 2022
Unprompted review
ZoeTech  logo

Reply from ZoeTech

Hi Tess,

That is awesome to hear! We are happy to know that you are so loving your Sauna Blanket.

We appreciate your support!

Take Care,
Lizzie

Rated 5 out of 5 stars

Works well, excellent customer service

Blanket heats up really quickly and works up a great sweat. Disappointing that after only 2-3 weeks of use the seem has started to come away on the side
Update: contact by zoetech and have quickly fixed the problem by replacing the blanket, pre-paid sticker for the return of the original and posted the replacement the same day. Super happy. I've lost 2kgs and 18cm in 3 weeks

10 July 2022
Unprompted review
ZoeTech  logo

Reply from ZoeTech

Hi SMV,

We're so sorry to know that there’s been something not quite right with your Sauna Blanket.

We are more than happy to look into this for you. Could I please ask you to send us an email to help@zoetech.com.au so we can assist you further on this?

Take Care,
Lizzie

Rated 1 out of 5 stars

Terrible quality and resolution

Ordered a migraine cap and heated belt. Both had threads you would expect over time not a brand new product, terrible packaging, missing cord for the belt.
Sent replacements and same problem.

They thought $10 for the packaging would be good despite the fact i have a $100 machine i CANT use due to no cord. How their products pass production I do not get.

Terrible quality and resolutions.

8 July 2022
Unprompted review
ZoeTech  logo

Reply from ZoeTech

Hello there,

We are so sorry to know that you had this experience.

We offered help to resolve this issue. Please check our response to you on Facebook. You may send back to us the item for replacement or full refund.

Take Care,
Lizzie

Rated 5 out of 5 stars

I really love this really helps with my…

I really love this really helps with my headaches

7 July 2022
Unprompted review
ZoeTech  logo

Reply from ZoeTech

Hi Brooke,

We're so glad that our Migraine Headband have helped you find a natural way to reduce your headaches. We hope it continues to give you relief and let you live your best life, pain-free!

Take Care,
Lizzie

Rated 5 out of 5 stars

I love my blanket sauna

I love my blanket sauna, since I got it I am using I have improved my sleep and my heart rate significantly.
When I got into sauna it’s my own relaxing time, I could not live without it.
Can’t recommend it enough.

1 July 2022
Unprompted review
ZoeTech  logo

Reply from ZoeTech

Hi Ar,

Thank you for taking the time to write this review. As a small business, they make all the difference so thank you!!

We're so glad you are loving your Sauna Blanket!

Take Care,
Lizzie

Rated 5 out of 5 stars

Customer Service

I recently had a problem with my PEMF Mat and the customer service was excellent. I dealt with the same person via email each time I had a query. I sent the mat back and got a free new one straight away. Highly recommended.

28 June 2022
Unprompted review
ZoeTech  logo

Reply from ZoeTech

Hi Sarah,

We are happy to know that the issue about your PEMF was resolved.

We appreciate you so much for posting your review. These are so valuable to our business so thank you for taking the time to review us :)

Kindest,
Lizzie

Rated 5 out of 5 stars

Best purchase in Forever

I bought the Sauna Blanket as I haven’t been able to get to my local sauna…. Well I don’t think I’ll ever go back! This amazing blanket is like laying in a toasty warm hug. I have high blood pressure and suffer badly from stress and hormonal headaches. This amazing blanket makes me feel amazing, headaches are always gone by the 45 min mark and I’m seeing a reduction in my blood pressure readings. I can not say enough about this! Best purchase in so long, even my husband who has Crohns Disease finds great relief from a session in here (after scoffing that it couldn’t be ‘that good’) Now my mum and sister come over to get in and are considering buying their own. Wouldn’t be without it! Thanks ZoeTech

13 June 2022
Unprompted review
ZoeTech  logo

Reply from ZoeTech

Hi Rebecca,

Thanks for sharing your great feedback!

We are always happy to know that someone is getting relief from our products as this is our goal: to empower people to live a less painful, stress-free life with our products, so thank you so much for sharing this.

We appreciate you for supporting our brand!

Please don't hesitate to reach out to us if you need help.

Take Care,
Lizzie

Rated 5 out of 5 stars

Very happy with the PEMF Matt and PEMF…

Very happy with the PEMF Matt and PEMF chair mat. Customer service is first class and respond very quick with the answer to what you ask. Great products and service.

7 June 2022
Unprompted review
ZoeTech  logo

Reply from ZoeTech

Hi Nige,

We appreciate you for taking the time to let us know your experience about our product and service! We are happy to know that we were satisfied.

Take Care,
Lizzie

Rated 5 out of 5 stars

The mini mat and sauna blanket

The mini mat and sauna blanket are good quality. The ZeoTech support was very helpful.

27 May 2022
Unprompted review
ZoeTech  logo

Reply from ZoeTech

Hi Sze,

Thanks for your feedback! We are grateful that you are satisfied with your Zoetech products and our support. :)

Please don't hesitate to reach out to us if you need any help.

Take Care,
Lizzie

Rated 5 out of 5 stars

I love the Tens Machine

I love the Tens Machine. It kinda feels like a little electric shocks. But I really love it when I have a flareup. I work full time as a hairdresser and I’m able to just stick that on my belly and keep working it’s great

19 May 2022
Unprompted review
ZoeTech  logo

Reply from ZoeTech

Hi Sienna,

Thank you for sharing your experience with your TENS Device!

Happy to know that you are getting relief from flare ups while you are at work.

We are grateful for your support of our brand!

Take Care,
Lizzie

Rated 1 out of 5 stars

Major product flaw

Customer service is amazing but had to return the sauna blanket…twice. First time it arrived and the plug was broken. I received a replacement but quickly realised the cord length is far too short. You cannot change the temperature without getting out of the blanket. Major product flaw!! Stunned how is passed product tbh

18 May 2022
ZoeTech  logo

Reply from ZoeTech

Hi Helen,

We are so sorry to hear you have been disappointed with your experience with the Sauna Blanket.

ZoeTech's goal is to empower people to live a less painful, stress-free life with our products, so thank you so much for providing us your feedback and the opportunity to improve and reach this goal.

We see that you were already able to return the product and we have also refunded you back for this one.

Again, we can't apologise enough for any inconvenience. Do let us know if there is anything else I can assist you with.

Take Care,
Lizzie

Rated 5 out of 5 stars

Excellent Service

Unbelievable Service - well done!! Ordered PEMF Mat but it did not suit. ZoeTech issued a return docket immediately and once the parcel was lodged at the Post Office a full refund was issued. There was no back and forth it was really simple and immediate action. I cannot thank them enough as I did not expect such great service. Again thank you so much, really appreciate it.

29 April 2022
Unprompted review
ZoeTech  logo

Reply from ZoeTech

Hi Keith,

We are glad we were able to assist you with your concern and hopefully, you will consider us again the future!

Take Care,
Lizzie

Rated 2 out of 5 stars

I am not satisfied with their service…

I am not satisfied with their service and quality.

24 March 2022
Unprompted review
ZoeTech  logo

Reply from ZoeTech

Hi Lance,

I am very sorry to hear that you have experienced this with our company.

Unfortunately, we were unable to locate an email under your name, could you please email us at help@zoetech.com.au with your order number in the subject line?

We would like to look further into the matter and assist you in resolving the issue.

Take care,
Lizzie

Rated 3 out of 5 stars

Infrared PEMF mat -- not low EMF

The good:

Great service. Receiving and returning were fast and efficient.

The not-so-good:

It's stated as low EMF. Maybe for magnetic fields but for electric fields, it is very high, actually above the detection limit of 1000 V/M. Manufacturers need to use special EMF shielding for electric fields in products otherwise the product is no safer than an electric blanket.

Electrosmog meter: Cornet ED88T

21 March 2022
Unprompted review
ZoeTech  logo

Reply from ZoeTech

Hi Caleb,

We are glad to know that you are happy with our service!

Thank you for providing such valuable feedback regarding the Infrared PEMF Mat as well. I will be sure to pass this on to our team for review :)

Hope you consider us again in the future!

Take Care,
Lizzie

Rated 5 out of 5 stars

The blanket IS a Heat blanket

The blanket IS a Heat blanket. The "PEMF" description is miss leading, in my opinion.
However I have kept the mat as the heat from it seems to give me some temporary relief.

14 March 2022
ZoeTech  logo

Reply from ZoeTech

Hi Hugh,

I am so happy to know that you are getting some relief with the Infrared PEMF Mat!

However, I am so sorry to hear there has been some confusion regarding the PEMF description. I can see one of my amazing colleague, Kylie has addressed this on your email.

We appreciate you sharing your experience with us!

Take care,
Lizzie

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