Zneakerzone.shop Reviews 66

TrustScore 3.5 out of 5

3.4

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See what reviewers are saying

Rated 5 out of 5 stars

when I had a question about my order, the customer service team was quick to respond and incredibly helpful. They addressed my concerns promptly and ensured that I was completely satisfied with my pu... See more

Rated 1 out of 5 stars

Customer service is nonexistent! Placed an order and no update for 2 weeks and after numerous messages (as you can’t call) I was told my sizes were out of stock and I could request a refund or or... See more

Rated 5 out of 5 stars

Great shoes. I have ordered a couple pairs from Zneakerzone and the quality of the shoes are good. Customer service has been great as well as all my questions were answered in a timely manner.

Rated 1 out of 5 stars

I got some shoes and said they were guaranteed authentic and when I got them I legit check them and they were reps according to Legit App. Shoes are high quality but not authentic. I tried returning t... See more

Company details

  1. Footwear Wholesaler

Written by the company

At Zneakerzone.shop, we believe that premium/designer clothing, sneakers and accessories shouldn’t be reserved for the privileged few. That’s why we aim to make designer footwear accessible to all. The great fashion revolution starts here.\


Contact info

3.4

Average

TrustScore 3.5 out of 5

66 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great customer service!

This company is great, a little rocky at first but then they were able to help me and respond to my emails super fast and fix the problems really great communication and shoes came in perfectly as described
Don’t hesitate to buy from here!

11 April 2022
Unprompted review
Rated 5 out of 5 stars

I was hesitant at first

I was hesitant at first, and considered asking for refund, several. Day later packaged arrived with the right shoes my girlfriend was very happy with her new shoes. I would buy from s earphone again

23 March 2022
Rated 2 out of 5 stars

AF1 and Jordans

This is my first order for this kind of sneakers, unfortunately the quality of the sneakers were not as expected, i do own couple of original ones and the quality is not as advertised, they were good but not as good as the original i would say 75% good, i ordered 2 pair of shoes the first one i ordered was AF1 suede beige i got one in leather , the other one was a low dunk Jordans and it was good but the padding was very low which makes it uncomfortable at all.
worth mentioning also the delivery took almost 4 weeks to get to me!!

15 March 2022
Zneakerzone.shop logo

Reply from Zneakerzone.shop

Hello Ayad,

We appreciate your time and business. We truly put our customers' satisfaction first priority. Every single Air Force 1s have different materials and quality. You can verify that with any store. The first AF1 you ordered is not made in suede. Please verify the picture on our website. The second one you ordered is not a "Dunk". It is a Jordan Low, that is why they're not as comfortable as the Dunk. We apologize for the delays, Canada Post has a lot of restrictions.

We invite you to send us a message since we offer a refund policy if you're not satisfied. You have our WhatsApp where we were in contact answering all your questions and giving you updates whenever you asked.

Thank you very much and have a great day!

ZneakerZone

Rated 5 out of 5 stars

Great Experience

Shoes came pretty quick and in great condition, Definitely recommend, will order again! + great customer service! Initially they sent me the wrong size but once I emailed them, they offered me an exchange/refund and a discount and I reordered and they came in the right size.

11 March 2022
Rated 5 out of 5 stars

So pleased with the service

So pleased with the service. I honestly thought this was a scam but the lady and gentleman I was in contact with assured me that I would get my order. I was sent an email with a tracking number a week after paying and when I received it, the tracking number didn't work so I immediately thought I got ripped off. I reached back out with concern and the customer service guy emailed me back so quickly. He sent a picture of my shoes with the shipping information and it worked! two weeks later I got my order. Im beyond happy with my purchase. My only comment is that they took very long to arrive but the customer service was amazing and I will definitely be placing another order.

4 February 2022
Rated 5 out of 5 stars

5 out of 5 for sure

5 out of 5 for sure. Customer service is amazing and the ZneakerZone crew was there to answer all the questions I had not to mention help me with the perfect shoe style and size! I had one very happy daughter!

20 January 2022
Rated 5 out of 5 stars

I don't usually give review

I don't usually give review, but let me tell you the customer service it’s EXTRAORDINARY. My daughter was driving me crazy about one of the sneakers in the website. Thanks their helpful and friendly staff, we finally were able to get the perfect pair. It took around 15 business days (3 weeks) to get it but they were kindly enough to give us updates every time ! Thanks again, will be getting another sneakers for sure.

10 November 2021
Unprompted review
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