I believe that this app will develop into an excellent option however currently there are some shortfalls. Let me add I have only used it for at home workouts. First is not being able to save a wo... See more
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Review summary
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Based on these reviews
The Zing app is flexible and the workouts have enabled me to build my strength and fitness in a way that suits me. Way cheaper and more efficient than going to a gym - less Social of course! The AI co... See more
Company replied
This is a good app. It keeps me motivated, sets up a plan for me. I like that I can go between a gym and home setting. The coaching works pretty well. I plan to keep going with this at least for a... See more
Company replied
The app overall is great , I have been motivated and appreciative of the sessions and how it changes workouts according to my needs. I wish the app could sync with my Garmin watch, and if you could m... See more
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Company details
About Zing Coach
Written by the company
Zing Coach can tailor your workout by location (gym or home), duration, intensity, available equipment, target muscles, and even health restrictions.
Contact info
1209 Orange Street , DE 19801, Wilmington, United States
- support@zing.coach
- zing.coach
3.4
Average
367 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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Best trainers
I’ve been using this app for 2 months now and I love it ! I’ve never been so consistent with working out in my life. Zing makes it easy and convenient especially with my busy schedule .
4 June 2025
Unprompted review
Reply from Zing Coach
That's amazing to hear, thank you so much for sharing! 💙 We're thrilled that Zing has helped you stay consistent and fit workouts into your busy schedule.
Your dedication is inspiring, and we're proud to be part of your fitness journey. Keep it up, we’re cheering you on every step of the way!
Cheers,
The Zing Coach Team
I never signed up for anything but l…
I never signed up for anything but l was charged £38.99 today? This definitely scam please sign up at your own risk
2 June 2025
Unprompted review
Reply from Zing Coach
Hi Melody,
We’re really sorry for the confusion and completely understand your concern.
Please note that Zing Coach is a subscription-based app, and a charge can only occur after a user manually confirms a purchase through the paywall, where the price and terms are clearly displayed. Additionally, a receipt is always sent after any purchase.
It’s possible that the subscription was activated during a trial or through a family/shared device account. We’d love to investigate this for you — please reach out to us at support@zing.coach with the email or transaction details, and we’ll assist you right away.
We take your trust seriously and want to ensure this is resolved properly.
The Zing Coach Team
This is a scam
This is a scam. They take your money continuously without notice. Don't give your card details.
15 May 2025
Unprompted review
Reply from Zing Coach
Hi Janaka,
We’re really sorry to hear you feel this way and appreciate you bringing this up.
Zing Coach operates on a subscription-based model, which means charges recur at the end of each billing cycle unless the subscription is canceled beforehand. This information is clearly shown on the paywall at the time of purchase, and an invoice with full details is also sent right after.
We never charge without consent, and you must agree to the terms and pricing before any payment is processed. If you feel the renewal happened unexpectedly, please don’t hesitate to contact us at support@zing.coach—we’d be happy to take a look and help resolve it for you.
Your experience matters to us, and we’re here to assist you.
Zing Coach Team
Zing experience
After 160 workouts in a row, my body has transformed completely!
Whenever there is an issue, the support team is there to help with fast and competent solutions!
26 May 2025
Unprompted review
Reply from Zing Coach
Hi Sascha,
Wow – 160 workouts in a row is incredible! 💪🔥 Congratulations on your transformation, and thank you for your dedication and trust in Zing!
We’re also really happy to hear our Support team has been there for you when needed. If you ever have questions or need a hand again, you know where to find us.
Keep up the amazing work – your consistency is truly inspiring! 🙌
Cheers,
Zing Coach Team
Unauthorised Card Charge by Zing
Unauthorised Card Charge by Zing
I just copied a feedback of a Lady as it’s the same fraud issue and no one is stopping them !!!!!! I signed up for a 3-month subscription for Zing Coach. When checking my bank statement, straight away I was charged an additional £22.99 twice for Zing Nutrition and a body scan. I did not approve or authorise this charge. I contacted Zing and was told no refund for the two £22.99 . I just cancelled my subscription and I know it was a mistake to not check the reviews before to get involved with these bastards as I can see there is many many people that lost cash with them so let’s complain about them together to stop them definitely stealing our cash without !!!
19 May 2025
Unprompted review
Reply from Zing Coach
Hi Houyeme Butt,
We’re sorry to hear about your frustration. We understand how unexpected charges can be concerning, so we want to clarify how our billing works for anyone reading.
When a user signs up for Zing Coach, optional add-ons like the Nutrition Guide and AI Body Scan may be offered during the onboarding process. These are clearly shown as one-time purchases and must be manually confirmed before being added. They are designed to enhance your experience, but are not required to use the app.
That said, we reviewed this case in full and, although the charges were valid, we’ve issued a complete refund — including for the add-ons, which are normally non-refundable. The subscription was also cancelled, and no further charges will be made.
We take all feedback seriously and are always happy to clarify or help via support@zing.coach.
The Zing Coach Team
Good customer support Jo helped a lot!!!
14 May 2025
Unprompted review
Reply from Zing Coach
Hi Madison,
Thanks so much for your kind words! 😊
We’re thrilled to hear Jo was able to help you out—your experience means a lot to us. If you ever need anything else, don’t hesitate to reach out. We’re always here to support you on your fitness journey!
Cheers,
The Zing Coach Team
Unauthorised Card Charge by Zing
Unauthorised Card Charge by Zing
I signed up for a 3-month subscription for Zing Coach. In reviewing my card statement, straight away I was charged an additional £22.99 twice for Zing Nutrition and a body scan. I did not approve or authorise this charge. I contacted Zing and was told no refund for the two £22.99 but refunded me £25.99 for the coaching session I wanted. Then cancelled my subscription. I’m filing a fraud claim with my bank as a result. Be very aware of this issue.
11 May 2025
Unprompted review
Reply from Zing Coach
Hi Catherine,
We’re truly sorry for the frustration and confusion this situation has caused.
We want to clarify that the Body Scan and Nutrition Guide are optional add-ons, presented with a separate paywall that requires confirmation before purchase. These add-ons are not automatically included with a membership, and charges can only be made if the user agrees to them during the checkout process.
We understand how this might not have felt entirely clear at the time, and we apologize if the experience wasn’t what you expected. While our refund policy states that add-ons are non-refundable, we’re glad we could assist you with a refund for the main subscription.
If you’d still like to discuss your case further or if there’s anything else we can do to help, please feel free to reach out to our support team again—we’re here to help and always open to making things right where possible.
The Zing Coach Team
I signed up for 3 month membership then…
I signed up for 3 month membership then it flashed a screen saying add body scan for 38 but they made it seem like with the membership not additional and then I asked for a refund since I realized and they refuse to refund which is ridiculous long term that I am thinking of being a member for years.
9 May 2025
Unprompted review
Reply from Zing Coach
Hi CherDon Essar,
Thank you for your feedback, and we’re really sorry for the confusion and inconvenience this caused.
We want to clarify that the Body Scan is an optional add-on, and to purchase it, users must confirm the charge on a separate screen with its own paywall. That said, we understand how it might have felt like it was included with your membership, and we’re sorry if this wasn’t clearer.
While our refund policy states that add-ons are non-refundable, we truly value your interest in being part of the Zing Coach community long-term. Please reach out to our support team again — we’d love the chance to revisit this and see how we can make things right for you.
Thanks again for bringing this to our attention.
The Zing Coach Team
Stay Away. They do not reimburse the adds on they lead you to purchasd
I start to purchase Zing Coach. Then it shows up that, to get full benefits you should purchase an additional body scan which I did, after it shows a meal plan…
This is a kind of scan end they lead you to spend more and more.
I immediately requested my refund as I didn’t even used it, which the mentioned would do, but for the body scan linked to the zing coach they say that no refund will be issued because this is state in their policy.
I only purchased that because I had the primary app. This is a scam and do not make any sense as they are not transparent.
Your answer shows the behavior of your company. We are sorry ... just a script
why do you refund ad ons to some people and not to me?
11 May 2025
Unprompted review
Reply from Zing Coach
Hi there,
Thank you for sharing your experience, and we truly apologize for the frustration this situation has caused.
We understand how it may feel confusing when additional features like the Body Scan and Nutrition Guide are presented after the main purchase. However, we want to clarify that each add-on requires the user’s confirmation on a separate paywall, where the price and terms are clearly displayed before the purchase is completed. There are no hidden charges, and users must actively approve each transaction.
As for refunds, our policy states that add-ons are non-refundable, which is why your request was initially declined. That said, we do occasionally make exceptions in specific cases to make things right, especially if there was a misunderstanding or technical issue.
We genuinely want you to have a fair and transparent experience with Zing, so please reach out to us again at support@zing.coach. We’d be happy to take another look and, if possible, offer a replacement like the Body Scan for the Nutrition Guide, to make things right.
Zing Coach Team
The reason as to why I have enjoyed my…
The reason as to why I have enjoyed my experience with Zing is because it has genuinely made exercising a lot more fun for me. I can now go to the gym and enjoy what I’m doing and also have the knowledge as to why the exercises I’m doing benefit me.
12 May 2025
Unprompted review
Reply from Zing Coach
Hi Roshaan,
Thank you so much for your kind words! We're thrilled to hear that Zing has made exercising more fun and meaningful for you.
One of our main goals is to help you not only enjoy your workouts but also understand the why behind them—so it’s amazing to hear that this has made a real difference for you at the gym. 💪
Keep it up, and we’ll be here to support you every step of the way!
Cheers,
The Zing Coach Team
Unauthorized Credit Card Charge by Zing
I signed up for a 3-month subscription for Zing Coach. In reviewing my credit card statement, I was charged an additional $28.79 for Zing Nutrition. I did not approve or authorize this charge. I contacted Zing and was told no refund for the $28.79 would be issued. I filed a fraud claim with my bank as a result. Be very aware of this issue.
UPDATE: Zing has finally agreed to refund the Nutrition charge of $28.79 after telling them I filed the fraud claim and writing this review. Still giving one star as their customer service is terrible.
30 April 2025
Unprompted review
Reply from Zing Coach
Hi Jane,
Thanks for your feedback, and we’re sorry for any frustration caused during your experience.
We’d like to clarify that all add-ons, such as Zing Nutrition, require explicit confirmation from the user before purchase. There’s a separate paywall presented in the app where users must agree to the charge in order to proceed. We do not apply any hidden fees, and transparency in billing is something we take seriously.
According to our refund policy, add-on purchases are generally non-refundable. However, we’re glad we were ultimately able to resolve this case and process a refund for you as a gesture of goodwill.
We’re continuously working to improve our service and appreciate your feedback.
The Zing Coach Team
This app has got me back on track and…
This app has got me back on track and is very user friendly. I like that AI is available to ask questions. I like that you can switch out an exercise for another that will work same muscles, you can change wt lbs since I did not have the wts needed it was easy to adjust. I love that I can link my Spotify acct for music and choose gym or home and equipment avail.
If I was to make changes. It would be to have a bulk price for the nutrition piece and other add is as part of the pkg. I dislike apps that have these cost upgrades you have to continue to buy in to for the extras (such as the scans and nutritional piece).
22 April 2025
Unprompted review
Reply from Zing Coach
Hi J.M.,
Thank you so much for your thoughtful review! We're so glad to hear the app has helped you get back on track and that you're enjoying the flexibility, whether it’s swapping exercises, adjusting weights, or linking your Spotify for the perfect workout vibe 🎶💪
It’s also great to hear that the AI Coach has been helpful and that the home/gym setup fits your routine and equipment. We’ve worked hard to make the experience smooth and customizable, so it’s awesome to know it’s working well for you!
We really appreciate your feedback about the add-ons like nutrition and body scans. We totally understand the desire for a more inclusive pricing option, and we’ve passed your suggestion along to the team. Your voice helps us shape the future of the app, so thank you for sharing it!
Keep up the great work—and we’re here whenever you need support or motivation!
Cheers,
Zing Coach Team
I started using since June of last year…
I started using since June of last year and so far till now I have seen an evolution of my body that I like I see myself more attractive more disciplined toward exercising, I now put goals to myself that I know I can reach with the help of the app and my equipment I made a wish for this new year and it is to exercise daily.
I love that when you have the try workout you can choose or you want to do it at home or at the gym and with or without equipment I liked that there is a community that supports each other and I also love that if you have any inconvenience or new ideas the app designers listen to us the users.
21 April 2025
Unprompted review
Reply from Zing Coach
Hi Erik,
Thank you so much for sharing your journey with us—it truly made our day! 🌟 We're incredibly happy to hear that the app has helped you feel more confident, motivated, and disciplined in your fitness goals. Seeing that kind of progress, both physically and mentally, is exactly why we do what we do!
We love that you've made daily exercise your New Year’s wish, and we're honored to be part of that commitment. Whether you're training at home or in the gym, with equipment or without, we’re here to support you every step of the way. 💪
And yes, our community is something we're really proud of too. Knowing that you feel heard and supported by both the team and other users means the world to us.
Keep smashing those goals, you’ve got this! 🙌
Cheers,
Zing Coach Team
Dishonest and overpriced.
Dishonest and overpriced.
Lured me in with a decent introductory offer then without any warning the cost tripled to almost £70 a month. They offered a ‘partial refund’ as they know they’re in the wrong but that’s not good enough for me. Avoid the hassle it isn’t worth it.
13 April 2025
Unprompted review
Reply from Zing Coach
Hi Ben,
Thanks for sharing your feedback, and we're really sorry to hear about your experience.
To clarify, the offer you purchased was part of a discounted introductory plan, which includes a special rate for the first period followed by a renewal at the standard monthly price. This information is displayed on the paywall before purchase and is also detailed in the invoice sent to your email immediately after subscribing.
We understand that pricing changes can be frustrating, especially if they come as a surprise, and we're always happy to help clarify any billing concerns. That's why our team offered a partial refund as a goodwill gesture, even though the subscription followed the terms outlined at the time of purchase.
If you have any remaining questions or would like us to take another look at your case, please feel free to reach out again—we're here to help.
Zing Coach Team
Tailored Workouts in Minutes!
My biggest hurdle to working out has always been finding the best workout for me – this app eliminates that problem. In minutes you get a tailored workout that focuses on the areas you want – you can even quickly substitute out exercises. This app will also adapt what you work on based on your progress and recovery.
As a bonus – you get access to an AI Coach that can answer most of your fitness questions at any time and help with the app functionality.
The customer service is also amazing! I had reached out to them with one question, and they got back to me very quickly and helped make the app work better for me.
9 April 2025
Unprompted review
Reply from Zing Coach
Hi Blake,
Thank you so much for this fantastic review! 💪 We're thrilled to hear the app is helping you find the right workout. Our goal is to make fitness feel personal, flexible, and supportive, so it's amazing to know the tailored workouts, exercise swaps, and adaptive progress tracking are hitting the mark!
We're also happy to hear you're enjoying the AI Coach—it’s like having a personal trainer and fitness buddy in your pocket. 😊 And your kind words about our customer service truly mean a lot to us. We’re always here to help, and we’re glad we could make your experience even smoother.
Thanks again for being part of the community—keep up the great work!
Cheers,
Zing Coach Team
I asked a question and I got a response…
I asked a question and I got a response super quickly and it was very clear!
9 April 2025
Unprompted review
Reply from Zing Coach
Hi Timothy!
Thank you for your kind words! We're so glad to hear that you received a quick and clear response—your satisfaction is our priority. If you ever need more assistance or have any other questions, don’t hesitate to reach out via the ‘Contact Zing’ option in the app’s settings or by emailing support@zing.coach.
We appreciate you being part of the Zing Coach community!
Cheers, The Zing Coach Team
I was watching a YouTube video and I…
I was watching a YouTube video and I saw a ad and I thought well maybe I'll check it out because she had said that there's a good workout plans etc. Well I went through like 8 minutes or 10 minutes of selecting buttons and check marking this blah blah blah and then I find out that they want money for it well you know what tell me up front that there could be a cost associated with it if you'd like to continue press next but no I have to go through the whole thing and then they said okay $33.99 please. I mean how rude is that to get a customer to go through that much time plus it found an error somewhere and it took me back to the start and I had to do that three times on this website that they had so I'm not happy about it and so that's my thoughts for the day.
7 April 2025
Unprompted review
Reply from Zing Coach
Hi Dr Aqua,
We’re really sorry to hear about your experience and the frustration it caused. We completely understand how frustrating it must have been to go through the process only to discover the cost at the end, especially with the added technical issue that brought you back to the start multiple times. This is not the experience we aim to provide, and your feedback is incredibly important to us.
We truly appreciate your suggestion about being more upfront regarding costs. We’ll pass this along to our team to ensure we can make the process clearer and more seamless for our users moving forward. As for the technical error you encountered, we’d love to investigate this further and resolve it for you.
If you'd like, please reach out to us via the ‘Contact Zing’ option in the app’s settings or by emailing support@zing.coach. Our Customer Support Supervisors, Cleiver or Artem, will be happy to assist you personally and ensure your concerns are addressed.
Thank you for taking the time to share your thoughts—it helps us improve, and we’re committed to making things right!
Best regards, The Zing Coach Team
They are absolute frauds
They are absolute frauds! They don’t cancel memberships despite multiple attempts and continue to charge you.
7 April 2025
Unprompted review
Reply from Zing Coach
Hi Shunali,
We’re truly sorry to hear about your frustration and want to clarify this situation. We take matters like these very seriously and prioritize transparency and user satisfaction above all else.
After reviewing your account, we can confirm that the most recent charge was refunded promptly without hesitation. It’s important to us that our cancellation process is clear and effective, and we’re more than happy to revisit this with you to ensure there is no misunderstanding.
Please feel free to reach out to our support team via the ‘Contact Zing’ option in the app or by emailing support@zing.coach, and one of our Customer Support Supervisors, Cleiver or Artem, will personally assist you. We’re committed to resolving this matter fully and ensuring your experience with us is a positive one moving forward.
Thank you for your patience, and we look forward to assisting you.
Best regards, The Zing Coach Team
They’ll take your money - cancelled or not
Deducted a payment after I had cancelled the subscription. Very poor customer service refusing to refund me despite saying the payment being deducted was an oversight. Absolute scam. Do not use.
29 March 2025
Unprompted review
Reply from Zing Coach
Hi Jemma,
We’re truly sorry for the inconvenience and frustration this experience has caused. After reviewing your case, we’ve ensured that you’ve been fully refunded.
At Zing Coach, we’re committed to providing excellent service, and it’s clear that there was some miscommunication along the way. We deeply regret any confusion and appreciate your patience as we worked to address your concerns.
If there’s anything further we can do to improve your experience, please don’t hesitate to contact our support team via the ‘Contact Zing’ option in the app or by emailing support@zing.coach. We’d love the opportunity to restore your confidence in us and make things right.
Thank you for bringing this to our attention, and we hope this resolution has helped address your concerns.
Best regards, The Zing Coach Team
Had major issues with the app
Had major issues with the app. No matter how I tried to adjust my workout, I kept getting the same result when the app was supposed to adapt to my settings. I wanted a session for biceps, but the app kept creating a full-body program… Reported the issue through the app, and Ludmila responded within five minutes and solved my problem. Super satisfied!!!
1 April 2025
Unprompted review
Reply from Zing Coach
Hi Stefan!
Thank you for sharing your experience with us! We’re sorry to hear about the initial challenges you faced with the app, but it’s fantastic to know that Ludmila was able to assist you so quickly and effectively. Providing top-notch support is a priority for us, and we’re thrilled that your issue was resolved to your satisfaction.
We truly value your patience and feedback—it helps us improve and provide an even better experience for all users. We’re so glad to have you as part of the Zing Coach community, and we’re here to support you every step of the way!
Best regards,
The Zing Coach Team
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