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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting fast response times, friendly communication, and helpful staff who readily provide free replacement parts when issues arise. Many people note that the items are reliable, easy to use, and perfectly suited for children's outdoor activities. Some reviewers were not happy with product quality issues and occasional difficulties reaching customer support. A small group of consumers mentioned receiving damaged items, unhelpful relations, or missing components that left products completely unusable. People also reported frustrations regarding items failing to perform properly or breaking shortly after initial purchase.

What people talk about most

Product

Users describe ambiguous interactions with product, as reviewers highlight a sharp divide in their... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising quick response times, helpful... See more

Service

Clients share satisfaction on service, praising helpful support agents and swift communication regarding... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised sturdy builds, great materials,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best customer service you could ask for from Zinc Scooters. Had a missing lock pin and spring from a 3 wheeled scooter enquired if it was possible to purchase one and after sending photos of scoo... See more

Rated 5 out of 5 stars

I rarely leave reviews probably but my case was dealt with almost immediately, swiftly and friendly. Following a confusing and horrific call with Argos, I was FINALLY told who to call and when I did,... See more

Rated 5 out of 5 stars

If you are looking for great customer service and great products, please take a look at this company. They have a wide range to choose from and colors to suit every child's favorite colour, great qual... See more

Rated 5 out of 5 stars

We have bought 2 of your electric folding bikes. One for the uk and the other stays at our campsite in France. We have found the bikes to be very reliable, have an excellent range and easily foldab... See more


Company details

  1. Children's Toys Store
  2. also in
  3. Toy and Game Manufacturer
  4. Toy Store

Information provided by various external sources

Where once the motion itself was the key product feature, ZINC integrates interactive play elements into the world of wheeled toys Zinc was created in 2009 in Dunstable, England as a sub-brand of Hy-Pro International with a vision to create a concep...


Contact info

4.0

Great

TrustScore 4 out of 5

105 reviews

5-star
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1-star

No history of asking for reviews

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4.0

All reviews

(105)

41 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not even think it's a good idea to …

Do not even think it's a good idea to buy a Zinc Volt or Zinc Astrum Electric scooter. I made the mistake so you don't have to. Bought as Christmas present. Followed instructions to the letter. Didn't work . Contacted Hy-Pro as they require you to do. Rude uninterested reply expecting me to take it apart and mend it myself! Unbelievable. Bought from Halfords who were great and ordered a better model in at an increased price with the better battery. So after waiting until 8th January for little lads Christmas day present and assembling 2x Zinc electric scooter s the 2nd one was exactly the same. Total ching chong sh*#@e. Avoid avoid avoid. Giving up now. Will buy Razor now. Much better cos they work.

8 January 2018
Unprompted review

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