Zillow Reviews 577

Won't update photos on a house for sale by a Realtor--still displays the old photos even though the ones on the MLS system have been changed and every other real estate website updated the photos. Customer service won't answer inquiries.

It sucks they changed the price from yesterday and they charge people to contact support

Zillow sucks, worst site you will ever use! Looking for a place to rent should be easy, fill in parameters such as how much you want to spend, square foot, city looking in, etc, should be that simple but not on zillow, their site sucks, nothing works right ever. There isnt even a way to contact anyone there. Worst site i have ever used for this specific kind of searching.

They have a piece of property i own on their site. I don't have a problem with that but they had some false information on that listing that didn't make sense and could cause a problem with a sale. I called their number several times and left two messages but never got one call back.......hence the poor review......if you want me to use your service have to common courtesy to return my call.

Where to start? Can't reach a live person by phone after 5 attempts. And they don't return multiple voicemails and emails. As a landlord, my tenants pay me on the 1st on time and it takes Zillow an average of 6-7 days on average to get the money to my bank account. In this day and age, it doesn't take that long to process million dollar transactions. Where is my money for all that time? I'm guessing, making Zillow interest. Horrible. Horrible. Horrible.

I wish I could give zillow a 0 stars. They are terrible. They charge 35 dollars per person to send apps. Nobody writes back or they are scammers. They text you non stop because they are fake property owners. Alot of outdated properties and fake posts. I almost got robbed going to a self assist home. Where you supposedly let yourself in with a code on the door and they said I needed to make sure to come at the time they provided and needed to being 6500 cash. For the first month and deposit. Sounded fishy so I googled to see who owned the property and called them. Turned out to be a scam. And it was a Indian dude of course. Please done use zillow or craigslist.

I needed my FSBO listing posted rather quickly. They say it’ll take up to 72 hours. Here we are past 72 hours and it’s not listed and you cannot reach an actual customer service rep. You call the number and an automated voice says to go to help tab online. You go to help online and you cannot reach anyone. If millions of people use your service, get better customer service Zillow!!! Shame!

Zillow rental manager is the worst way to manage your property if you aren't a huge corporate landlord. I managed a property with rental manager. At first, everything was fine. However, Zillow started hanging on to the tenant's payment for longer and longer. It already took them 5 days to process the payment to begin with. Then 6. Then 10. Then a month. The final payment I allowed them to process we didn't receive at all. It's been over a year. Support is non-existent. I had to go through some crazy back channels to get anyone to help. Even when I did get through, the support I reached technically wasn't for single property landlords so they were reluctant to 'help'. I use help loosely because they didn't actually help.

Look up template leases and use those. Use another service for background and credit checks. Stick to zelle and venmo for payments. Better yet, cash.

Zillow rental manager steals your Tennant's rent money. They steal the rent money that your tenant pays and you as the landlord never receives it. There's no one available to help with this on Zillow's end because they hire another service to take care of the payment processing. My tenant last paid through the Zillow Rental Manager in Dec of 2023 and I never received the money. One year and a few months later, their system still says it's processing and this money has yet to reach my checking account. After a year of not receiving my money, it's safe to say they have stolen the rent money from the property I am renting out. After this experience, reaching people from Zillow to help, and never receiving my money, I have no idea how they are still in business. The rent started out being a few days late entering my checking account after the tenant paid. The time it took for the rent money to reach my account through Zillow Rental Manager started getting further and further apart. First a few days, then a week, then two weeks, then a couple months. Until one of the times the tenant paid, I never received the money. A year and a half later, still no money. They steal your money and they don't help you get it back. It is also almost impossible to reach anyone to help you and when you do reach someone, they can't actually help you. Beware, this is a scam. Stay away from this payment processing service, they steal your money.

No one updates listings!!!! All these landlords and companies are completely PRICE gouging renters because they can.
Paid zillow for a service 1 month ago, and only one lead. Prices aren't worth the areas or unit, for the sanity and peace of mind you forfeit. Also the race to view and apply for a unit has never been more ruthless and competitive.

Listings often outdated. Contacted a few places that were already off the market.

Horrible company. Realtors, like the ones from Zillow, are a huge problem with the housing market. They do shady, illegal things and allow much discrimination.

Disgusting rental manager app/software, BEWARE. Did fine for letting applicants apply and arranging lease with tenants.
But AWFUL at anything else, specifically rent payments. I have a wonderful tenant that pays often 3 or 4 days before 1st of the month. Even so, I do not get my rental payments from Zillow until at least 5 business days past the 1st of the month EVERY TIME. It ALWAYS takes over a week to process. My mortgage payment is late, HOA fees late, utilities late, and it’s solely Zillow’s problem. They should be paying my late fees. Disgusting. Impossible to get in contact with, they already know how terrible their service is. STAY AWAY if you want to collect rent.

Roman & Stephanie have a fantastic communication system always responsive and available no matter what time of day or evening.
Within minutes my calls were answered via text or cell, which ever my preference. No pressure, wil show you what you may have researched already as well his recommendations based on your must haves. ABOVE and BEYOND. I love my home it had all of my must haves AND more.
Thank you Stephanie and Roman! I highly recommend your excellent service.

It is a beautifully made app that is user friendly and has nice layout. The app is pretty quick when it comes to new listings and price changes, but lacks when it comes to those properties that are under-contract or sold already. So sometimes you are looking at a home that's off market. They really need to amp up their algorithm to keep things up to date.

Advertising hones for sale that were sold already. Waste of time!

Katie Bozard handled our second home sale flawlessly in Aurora, Colorado. We recommend her highly.

I created an account and the information overall is pretty good. They do on occasion show the wrong place for a home, or fail to correct an obviously wrong listing (such as a home on 54 acres in a subdivision). What's prompting this review are the constant "Press and hold" popups that prevent site use. I created an account and logged in, yet I keep getting these. I clicked on the report a problem link several days ago and no one got back to me.

Once I did the prequalify thing and my credit score dropped so far and fast it wasn't even funny. I have asked for an apartment question and instead of answering me, they just send me random listing to my phone number without permission. spamming me by text basically. stupid. I am not an impulse apartment buyer or house renter. dumb thing to spam anyway. So it is a garbage site for that reason, the numbers don't get you on the phone with the apartment shower or anything, just signs you up for spam. and NEVER sign up for prequalify.

Waste of money!

I paid to apply to lease some of the properties.
Out of dozens of applications, I received maybe two responses. Neither were real landlords.

Don't waste your time or money using zillow.