ziipbeauty.com Reviews 

865
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 502 reviews, reviewers had a great experience with this company. Many customers truly love the innovative beauty device, noting visible and fast improvements in skin texture, firmness, clarity, and overall appearance after consistent daily use. People also appreciate the user-friendly mobile application and the helpful video guides that make following complex treatment plans simple, engaging, and remarkably effective. However, some people mentioned frustrating issues regarding customer service responsiveness, along with significant difficulties when attempting to secure device replacements or prompt refunds. Consumers additionally shared occasional technical glitches, noting that the mobile application sometimes failed to sync properly or register their completed treatment sessions.

What people talk about most

Product

Reviewers mention positive feedback about product, praising its effectiveness in improving skin texture and... See more

Quality

Clients share positive opinions on quality, highlighting the impressive results and noticeable improvements... See more

User experience

People report positive experiences with user_experience, finding the device very easy to use right out of the... See more

Customer service

Customers had ambiguous experiences with customer_service, reflecting a wide range of opinions. While many... See more

Application

Reviewers highlight ambiguous aspects of the app, as opinions are divided between praise and frustration. On... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Waiting for results but know it will take awhile. Like using app. It’s helpful for sure. Don’t think there is a suggested schedule for using different apps. Suggestions would be helpful. Love the Zi... See more

Rated 4 out of 5 stars

The app works great to keep a good routine going. The device itself has had issues and is very fragile to any product that may touch it on top. I’ve had to reset the device several times but when it w... See more

Rated 5 out of 5 stars

I tried to find cheaper gel solutions but the quality didn't stand up to ZIIP's own line. Other brands didn't provide sufficient conducting which only led me to avoid using my ZIIP device. I bought th... See more

Rated 5 out of 5 stars

Absolutely obsessed with his product! I’ve had compliments on my face after using it for two weeks I use it regularly… have tried many of the different programs and absolutely love it. So glad I inves... See more



Contact info

4.0

Great

TrustScore 4 out of 5

865 reviews

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4.0

All reviews

(865)

539 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ziip user for almost 2 years

I have been using my ziip for a year and a half and have noticed an improvement with the texture and overall appearance of my skin. I recently upgraded to the Crystal Gel and feel it has made an impact as well.

13 April 2026
Rated 5 out of 5 stars

The device actually works

The device actually works! You just have to be faithful and the serum is nice. It works very well with the unit and whenever I order things come very promptly. It’s always really easy. I appreciate it very much.

14 April 2026
Rated 5 out of 5 stars

Love my ZIIP!

Love my ZIIP!
At 68 it has been a game changer for my complexion.
As the saying goes on Skincare, it is not a race. It is a marathon. With consistent use, you will see results.

14 April 2026
Rated 5 out of 5 stars

Can Honestly Say I’m Pleased With My Interaction

After years of supporting this company and their products, I am extremely disappointed in the support that has become non-existent since the acquisition by Current Body.

That was my original review after having issues with the recent software update.

I’m extremely pleased to now update my review to reflect my phone interaction that was able to resolve the issue.

Do they still have coding issues to address? Yes. But, their engineers understand that and they know how to address the issues so that the app is absolutely working as is your device.

They’re also working to improve customer service options. Overall, extremely productive call.

9 April 2026
Unprompted review
ziipbeauty.com logo

Reply from ziipbeauty.com

Good morning, 
Thank you for sharing your feedback. 
We're sorry you are not satisfied with your recent experience and would like some more information however we're currently unable to access your information. 
Please respond to our request for more information so we can reach out to you regarding this. 
Kind regards, 
Sophie 
The Customer Care Team

Rated 5 out of 5 stars

I upgraded to the ziip halo 2.0 a few…

I upgraded to the ziip halo 2.0 a few months ago. Because I am in my very late 70's, I am not getting the results that someone in their 40's or 50's but I feel like the 3 to 4 treatments a week help with some sculpting and strengthening my face and neck area. I do like the upgrades, a cover for the charger, more choices on the app (excellent) and a quieter "beep" sound.

5 April 2026
Rated 5 out of 5 stars

Thank you Ziip Halo team!

I have been using my Ziip Halo for a couple of years and loving the results . Following the app treatments with Melanie guiding the process has made a profound difference in the texture firmness and health of my skin.
I recently had an issue with my device, and the customer service was immediately responsive and resolved the problem promptly.
Overall an excellent experience.

4 April 2026
Rated 1 out of 5 stars

Halo broken after 4 months, cust service nonresponsive

I purchased a Ziip Halo on sale during Black Friday 2025, and by April 2026, the device would not work. I emailed customer service as instructed by the website and the app, and didn't hear back for days. I escalated to their Instagram, got a DM from someone there telling me to fill out a warranty claim on their website, which I did; however, the warranty claim page states I'll have to pay the difference between the current price and the sale price for a replacement device. How is this acceptable customer service? For a device that is approx. $400 USD retail, customer service should respond via email, have a working live chat on their website, or a phone number we can call. Further, I shouldn't have to pay additional money for a warranty replacement because a device broke after FOUR MONTHS of intermittent use. I used the Ziip gels, I wiped the device down with a clean, dry cloth after each use, and ensured to not get any gel in the charger port. Buyer beware - customer service is a nightmare, and for how much you're spending you would expect a customer service experience that aligns with the price point.

11 April 2026
Unprompted review
ziipbeauty.com logo

Reply from ziipbeauty.com

Hello Madison,

Thank you for taking the time to share your feedback on Trustpilot.

I’ve requested some additional information so that I can contact you directly via email and work towards resolving this for you as quickly as possible.

Kind regards,
Customer Care Team
Elin

Rated 1 out of 5 stars
ziipbeauty.com logo

Reply from ziipbeauty.com

Hello Cheryl, Thank you for taking the time to leave your Trustpilot review. I am very sorry to hear that you are not yet satisfied with the results of your ziip halo, I will reach out to you shortly via email in order to discuss this further and offer further advise on your treatment. Kind regards, Customer care team, Elin.

Rated 4 out of 5 stars

Over 60

Being over 60 of age I don’t see much improvement on my jewels and lips I have been using it regularly my skin is softer it will probably take longer for me I like the fact that I can take care of this at home my self.

31 March 2026
ziipbeauty.com logo

Reply from ziipbeauty.com

Hi Angelina, 
Thank you for your review. 
Our device is for all ages from around 20 years plus. I can see you have been using our device for around 3 weeks and advise 8-12 weeks before seeing results. 
We have reached out to you via email for more information on this. 
Kind regards, 
Sophie 
The Customer Care Team

Rated 5 out of 5 stars

Works Better Than My Device Brand

The conductive gel came quickly. It is a thin consistency and spreads nicely. It is not sticky and works well with my RF facial device (not a Ziip device). It rinses easily and has not caused breakouts.

1 April 2026

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