Zgemma Reviews 

Don’t ever buy anything from this seller as he has neither a customer service nor an after-sale service or any technical backup facility.

He sent me a used satellite receiver instead of a new one. It broke down two months later. I returned the unit for repair or replacement but did not hear anything until I sent him an email. He simply replied back claiming that the unit had been tampered with and the case was complete. He then refused to answer my phone calls or reply to my emails.

Thankfully I was able to receive a refund from Paypal.
This guy is a seller from hell who should never be allowed to trade.

Purchased a Sat box from this company and found it was not what I needed so returned it after 5 days.
Today I have received a refund, the initial cost was £83.75 and I only got £70 back.
Yes on their website it says you will be charged for the initial shipping if its returned, but then they add PayPal fees and Admin.
This is an absolute joke, my advice is stay well away as they are out to take as much money from you as possible.

They sent faulty tuner and I have to pay for return postage. Dont buy anything on this website. Better buy on ebay or amazon where are fair rules in case when something goes wrong. If you don't want lose your money and time dont buy there !!!!

Very unprofessional company after my email with issue I got response : " Normally when there is a problem with the tuner no channels are found so I'm thinking it couid be a setup issue but I cannot be sure what it could be" and that is all - the best service ever !!!!

No " sorry ", " we will try to help" etc just send it to us and we eventually will refund and maybe return post cost if NECESSARY. (of course it was after I had open case via PayPal)

And another email from this very professional company :"Once the item is received back we will test it and respond accordingly" and that is all again (full email).
No date or details how long it will last. So no money , no decoder and eventually I will got the same rubbish after some time with probably note that tuner is good.
Really pathetic!!!!

I never met before so unprofessional and rude service. Definitly never again and definitely advise to stay away from this website.

Thank God transaction was via PayPal, what give me warranty that I will got my money back soon. So if you have any issue it is no point to discuss with them, just escalate via PayPal !!!

Check other feedbacks, 30% unhappy customers, great result, really impressive and trustworthy !!!!

BTW.
If you focus more on customer support and technical knowledge the same way like you focus on reply for feedbacks maybe you will make you poor company better.

Update 18.02.2021
And of course the didnt refund return cost ... ehhh ... liers and thief's !!!! .... dont make any transaction with this pathetic company !!!!

Fortunately I had basic tutoring from another user. Youtube proved to be best bet for setting up. Used separate pc with large screen monitor to follow Youtube text whilst flashing & setting up Whooshbuild. I'm still a novice with it really & have not explored all its full capabilities.
It helps to record your progress in a notebook and highlight the essential steps for your next session. I still use my skybox - but this is handy- as is the Humax - in caravans. Only slight drawback is the time involved to get up to speed with full installation.Google & Techkings & Youtube are essential friends

I got s2star Zgemmer about 3 years ago then updated to a H5.2S about 1 year ago and still use it , Great little boxes.

NOTE TO TRUSTPILOT, If you remove this review then you can close my account, i'm sick of you removing my reviews.

I've had 2 Zgemma h2s units bought at different intervals and when they worked, I liked them (hence why I had 2) BUT, they are awful to update/flash being very temperamental with usb sticks and accepting software.
Furthermore neither unit now works with only red power light on and completely unresponsive and impossible to flash.
Forums mention usb issues and system failure a lot and to date I dont believe manufacturer has done anything to address issues so I wont buy there product nor reccomend it.
I switched to Mag units and had them 18+ months without a single issue!

I found that Zgemma were an unprofessional company to deal with. I received two emails on separate days stating that my delivery was out for delivery today and on both occasions they were not delivered, two days wasted. Zgemma were notified of the problem and stated that it was the courier company that they use was at fault. This maybe the case but the service from Zgemma should provide a more efficient delivery service and not send out random emails with false delivery information. Zgemma cancelled my order and issued a refund.

Update from Zgemmas reply:
To be honest I would have preferred the 3-5 day Royal Mail service and I did not request a supposedly faster service with DPD. The poor service is the result of the false emails stating that my order was out for delivery when it wasn't. Never mind I have had a refund and learnt my lesson not to use Zgemma again.

I brought 4 H9s units off them in June. Thought I had issues when I went to use them late August. I messaged them with my issue and within 10 minutes I was asked for my number so we could actually speak (always better than email) and a number was given if I wished to call. Called the number was sent the file required and within 10 minutes it was all working perfectly.

Very very happy with the serivice and would recommend 100%.

Nathan in Essex

Needed a satellite receiver for the caravan, was advised to go for the h.s model as it's faster then the Zgemma s. We weren't bothered about recording etc.

Ordered Tuesday morning, box arrived Wednesday afternoon. Excellent service guys!

Scanning channels took a few minutes once the satellite was set to 28.2

Picture quality is spot on, subtitles work fine, just need to figure out the EPG.