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Zextons - Tech Store Reviews 777

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 522 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are pleased with the excellent prices, often finding them to be the best available for new devices, including phones and tablets. The delivery service is consistently praised for its speed, with many receiving their orders the next day, often through reliable carriers like Royal Mail. Reviewers frequently highlight the quality of the products, noting that items arrive brand new, factory sealed, and exactly as described, often with bonus accessories like phone cases and screen protectors. However, some people mentioned issues with orders being oversold or cancelled, and a few received defective products or items with regional variants not clearly stated at purchase. There were also occasional complaints about delivery services, though these were often attributed to the courier rather than the company itself, and some found the provided screen protectors to hinder fingerprint recognition.

What people talk about most

Product

Customers had positive experiences with product, often praising the great prices and the condition of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Price

Users describe positive interactions with price, with many reviewers consistently highlighting the excellent... See more

Service

Clients share positive opinions on service, with many reviewers expressing high satisfaction and stating they... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting the ease of placing an order and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so pleased I found the Zextons website, after searching for a new samsung phone. Looking at many other sites and comparing the prices, this one was the best! Phone nearly £200 cheaper, a real b... See more

Rated 5 out of 5 stars

Ordered Samsung Galaxy S25 Ultra 512GB. Device arrived quickly, factory sealed and exactly as described. Model was correct (SM-S938B/DS), brand new and fully working. Customer support responded... See more

Company replied

Rated 5 out of 5 stars

Was a little hesitant ordering from a company not known to me but glad I did! Samsung A56 5G ordered at great price. Arrived by Royal Mail next day. Brand new, sealed box as expected, well packed. Pro... See more

Company replied

Rated 5 out of 5 stars

Wasn't shore whether to purchase from these people but went ahead with ordering once l had checked out they were legit! 5 star from start to finish. Phone arrived following day was in immaculate cond... See more

Company replied


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Cell Phone Recycling and Unlocking Service
  4. Computer and Accessories Store
  5. Computer Store
  6. Mobile Phone Repair Shop

About Zextons - Tech Store

Written by the company

🌍 Zextons – Your Trusted Source for Certified Pre-Owned Tech

At Zextons, we’re passionate about providing high-quality refurbished and brand-new phones, tablets, laptops, and gaming consoles at the best possible prices. Our mission is to make premium technology accessible, affordable, and environmentally responsible.

We source our stock directly through our buyback and trade-in program and from trusted UK phone auction houses. Every device is fully tested, certified, and guaranteed to meet our strict quality standards before being listed for sale.

💚 Why Choose Zextons?

  • ♻️ Reduced Carbon Footprint: Buying refurbished helps minimize e-waste and supports a sustainable planet.
  • 🧠 Rigorous Testing & Grading: Each device undergoes a multi-point inspection using industry-leading diagnostic software. We grade them as:
    • Excellent (Grade A) – Like new condition
    • Good (Grade B) – Light cosmetic wear
    • Fair (Grade C) – Noticeable signs of use but fully functional
  • 🛡️ 18-Month Warranty & 30-Day Returns: All refurbished devices come with an 18-month warranty and a 30-day money-back guarantee.
  • 🚚 Free UK Next-Day Delivery: Fast, tracked delivery on all orders.
  • 🎁 Free Protection Bundle: Many devices include a free screen protector and case.
  • ⭐ 17 Years of Experience: Nearly two decades of expertise ensuring reliable devices and top-rated service.

🛍️ Shop Our Bestsellers

Apple iPad 8th Gen (2020)
Apple iPad 8th Gen (2020)

Samsung Galaxy S25 Ultra
Samsung Galaxy S25 Ultra

Apple iPhone 12 (Unlocked)
Apple iPhone 12 (Unlocked)

Shop confidently at Zextons.co.uk — where quality, affordability, and sustainability come together. All devices are tested, certified, and protected by our 18-month warranty. Join thousands of happy UK customers today!

Our Promise to You

Written by the company

We’re committed to your satisfaction!
At Zextons, we go above and beyond to deliver premium refurbished and new tech with honesty and care. Every device is tested, certified, and backed by our 18-month warranty — because your trust matters most.
Sustainable Tech, Trusted Quality
Buying refurbished from Zextons means reducing e-waste and saving money without compromise. Every phone, tablet, or laptop we sell is rigorously tested, graded, and protected by our 18-month warranty and 30-day returns.
We treat every customer like family.
With over 17 years of experience, Zextons stands for quality, transparency, and respect. From your first visit to post-purchase support, we’re here to ensure every experience exceeds expectations.

Our Shipping Promise

Free Next-Day Delivery

Free Next-Day Delivery
Enjoy free and fast UK delivery on every order! All orders confirmed before 3 PM are dispatched the same day with tracked 24-hour shipping. Shop confidently knowing your device will arrive quickly and securely.

Contact info

Promotion box for Zextons - Tech Store

Free UK Next-Day Delivery

Get your refurbished phones delivered within 24 hours at no extra cost

4.8

Excellent

TrustScore 5 out of 5

777 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Id never heard of them so was a bit…

Id never heard of them so was a bit dubious , ordered a ps5 with 20 pound off cheapest on the web at that point and it arrived well packed next day via dpd , really easy to order with fast delivery. Recommended.

26 January 2026
Unprompted review
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your great review! We’re really glad you decided to give us a try and that your PS5 arrived quickly, well packed, and at the best price. It’s great to hear the ordering process was easy and the delivery fast. We truly appreciate your recommendation and your trust in Zextons!

— The Zextons Team

Rated 5 out of 5 stars

Phone delivery

Decent delivery company. Royal Mail 👏🏻🙌🏻🙌🏻🙌🏻

24 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your feedback! We’re glad you were happy with the delivery and our choice of Royal Mail 👏🏻🙌🏻 We appreciate your support!

— The Zextons Team

Rated 5 out of 5 stars

Great phone really pleased

Great phone really pleased

22 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your feedback! We’re really pleased to hear you’re happy with your phone. Enjoy!

— The Zextons Team

Rated 1 out of 5 stars

You refunded my payment straight away…

You refunded my payment straight away without any explanation. It was good that you did this immediately, but an explanation for the refund would have been useful

22 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your feedback, and we’re sorry for the confusion caused. Your payment was refunded immediately as a precaution to prevent any inconvenience or delay, which is why the refund was processed straight away.

We agree that an explanation should have been provided at the same time, and we apologise for that oversight. Please contact us at hello@zextons.co.uk
with your order reference and we’ll be happy to explain the reason in full and assist further if needed. Your feedback is appreciated and helps us improve our communication going forward.

— The Zextons Team

Rated 5 out of 5 stars

Apple ipad air

Second item I've purchased from them in last two weeks can't fault them on price and next day delivery.

23 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your continued support! We’re delighted to hear your second purchase arrived next day and that you’re happy with both the price and delivery. We really appreciate your trust and look forward to serving you again!

— The Zextons Team

Rated 5 out of 5 stars

Great service

Easy, quick, as described plus a few extras.

22 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your feedback! We’re glad you found the experience easy and quick, received exactly as described, and enjoyed the extra touches. We appreciate your support!

— The Zextons Team

Rated 5 out of 5 stars

Samsung S25 Ultra

Bought S25 Ultra, with a lot of keeping my fingers crossed, as I never heard about Zextons before this time. After a lot of research, I took a risk , but this paid off. The phone arrived swiftly with the date as promised at the time of checkout, phone is unlocked, sealed and brand new. However I think it was made for European countries, but this does not affect the use of the phone. It works as it should be. I have to say that it came with screen protection and a case for the phone.
Very happy with the price and service. I highly recommend Zextons. Thank you.

20 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your detailed and thoughtful review! We’re really glad you decided to give us a chance and that your research paid off. It’s great to hear your Samsung S25 Ultra arrived on time, sealed, unlocked, and brand new — and that everything is working exactly as it should.

Many of our devices are supplied for international markets but are fully compatible for use here, so we’re pleased that didn’t affect your experience. We’re also glad you appreciated the included screen protector and case. Your happiness with both the price and service means a lot to us — thank you for your recommendation!

— The Zextons Team

Rated 5 out of 5 stars

First. Class company

Brilliant ordered late Thursday received Saturday morning post
Couldn’t ask or better ,on this service can recommend 100%

22 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your brilliant review! We’re delighted your order arrived so quickly and that you were happy with the service. Your 100% recommendation truly means a lot to us — thank you for choosing Zextons!

— The Zextons Team

Rated 5 out of 5 stars

Very fast delivery and as advertised

Very fast delivery and as advertised. The pricing was okay and I am very pleased.

18 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your feedback! We’re glad your order arrived very quickly, was exactly as advertised, and that you’re pleased with your purchase. We really appreciate your support!

— The Zextons Team

Rated 5 out of 5 stars

Great service

I'd been looking for a refurbished phone for some time but couldn't find what I wanted. By chance I came across this company and after checking their reviews decided to try them. Because I wanted something specific I called them and the person I spoke to was extremely helpful. I'm very glad I found Zextons as I was somewhat nervous about buying a refurb but the phone they've sent me is absolutely perfect.

16 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your wonderful feedback! We’re really pleased you decided to give us a try and that our team could help you find exactly what you were looking for. It’s completely understandable to feel nervous about buying refurbished, so we’re delighted to hear the phone you received was absolutely perfect. Your trust means a lot to us — thank you for choosing Zextons!

— The Zextons Team

Rated 5 out of 5 stars

Bought 2 new phones and sold back my 2…

Bought 2 new phones and sold back my 2 old phones
Absolutely seamless transaction
It's hard to find a online company that's honest and trustworthy
Zextons certainly is one
Thanks Ken Matthews

16 January 2026
Unprompted review
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you so much, Ken, for your fantastic review! We’re delighted to hear your experience buying two new phones and selling back your old ones was completely seamless. Your kind words about honesty and trustworthiness truly mean a lot to us — that’s exactly what we aim for. Thank you for choosing Zextons and for your support!

— The Zextons Team

Rated 5 out of 5 stars

Iphone 15 excellent service

Excellent service, arrived the day after ordering!

19 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your feedback! We’re delighted your iPhone 15 arrived the very next day and that you were happy with our service. We really appreciate your support!

— The Zextons Team

Rated 5 out of 5 stars

Excellent product

Excellent product, good price and quick service. Recommended

20 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your great review! We’re delighted you found a brand new A56 at a really good price and that it arrived quickly. It’s great to hear you appreciated the free screen protector and case — those little extras matter to us. We look forward to serving you again!

— The Zextons Team

Rated 5 out of 5 stars

Looking for A56 phone

Looking for A56 phone, found one on here brand new, delivered within 2 days really good price. It even came with screen protector and case, nice touch for free. Definitely shop with them again.

21 January 2026
Unprompted review
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your great review! We’re delighted you found a brand new A56 at a really good price and that it arrived quickly. It’s great to hear you appreciated the free screen protector and case — those little extras matter to us. We look forward to serving you again!

— The Zextons Team

Rated 5 out of 5 stars

Zextons were a very easy company to…

Zextons were a very easy company to deal with. The product was clearly described on the site and it was exactly what I received.

Wouldn't hesitate to buy from them again.

Maureen

6 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your kind feedback! We’re delighted you were happy with the service and enjoyed the free phone cover and screen protector. We really appreciate your support!

— The Zextons Team

Rated 5 out of 5 stars

Excellent service

Excellent service, even received a free phone cover and screen protector

12 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your kind feedback! We’re delighted you were happy with the service and enjoyed the free phone cover and screen protector. We really appreciate your support!

— The Zextons Team

Rated 5 out of 5 stars

Quick delivery, and good pricing

Second purchase. Quick and easy. Haven't opened the box yet to verify the product as it's a gift, but it is sealed.

13 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your feedback! We’re glad your second purchase was quick and easy and that you were happy with the pricing and fast delivery. It’s great to hear the box arrived sealed and gift-ready. We really appreciate your continued support!

— The Zextons Team

Rated 4 out of 5 stars

quality cheap product

8 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your feedback! We’re glad you were happy with the quality and great value of your purchase. We appreciate your support!

— The Zextons Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, bought Monday delivered Tuesday. Well packaged and received a free phone case and screen protector. I'm loving my new Samsung S25 Ultra.
I would highly recommend this company. I did my research and found nothing but good things to say about this company.
Definitely give 5 *

12 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you so much for your fantastic 5-star review! We’re delighted your Samsung S25 Ultra arrived quickly, well packaged, and with the free case and screen protector. It’s great to hear you did your research and felt confident choosing us — and even better that you’re loving your new phone! Your recommendation means a lot to us.

— The Zextons Team

Rated 5 out of 5 stars

Zexcellence from Zextons…!

Was looking for a quality refurb mobile. Zextons popped up on screen. Great price, but I had never heard of them! Went to Trustpilot, was reassured by what I read, so ordered an 'excellent' condition refurb S24 ultra. Well, it truly is excellent, as was the service and communication. Great buying experience, very pleased!

10 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your brilliant review — “Zexcellence” made us smile! We’re so glad Trustpilot reviews helped reassure you and that your S24 Ultra truly lived up to the “Excellent” condition description. It’s great to hear you were pleased with the price, service, and communication. We really appreciate your trust and are delighted you had a great buying experience!

— The Zextons Team

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