zeusarsenal.com Reviews 

20
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I’d like to say a big thanks to Marvi R. I had a problem/concern about an order I had placed earlier and he fixed me up! It was a very positive experience with Marvi, he’s a very solid employee who... See more

Rated 5 out of 5 stars

Buying a quality product should feel this way. Marvi was AWESOME. So helpful. I have never bought a device like this and I was torn after I placed my order . . . should I have bought the GT4 over the... See more

Rated 4 out of 5 stars

I ordered an Arc GT3 vape from them and wanted to cancel my order. It was too late because they had already shipped it. Their customer support was quite responsive and even though their official retur... See more

Rated 5 out of 5 stars

I had probably the best customer service interaction in my 35 years on this earth today during my time speaking with Lisa. She was prompt, articulate, friendly, understanding and, extremely helpful in... See more

Company details

  1. Vaporizer Store

Written by the company

Innovators in premium vaping technology, dedicated to delivering high-quality, reliable, and user-friendly vaporizers. Elevate your experience with Zeus Arsenal’s cutting-edge designs and superior performance.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

20 reviews

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4.4

All reviews

(20)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I’d like to say a big thanks to Marvi R. I had a problem/concern about an order I had placed earlier and he fixed me up! It was a very positive experience with Marvi, he’s a very solid employee who is a great asset to his coworkers and company. I look forward to doing future business with them!

Randy

6 October 2026
Unprompted review
Rated 5 out of 5 stars

Buying a quality product should feel…

Buying a quality product should feel this way. Marvi was AWESOME. So helpful. I have never bought a device like this and I was torn after I placed my order . . . should I have bought the GT4 over the S2 I "settled" on. I decided to email in my questions. So glad I did. Marvi replied within minutes and gave me the added benefits of upgrading to the GT4. I made a quick and very trusting decision to upgrade my order. Now I am even more excited for my order to arrive and start my new, happy journey. AWESOME customer service from the first day.

13 September 2026
Unprompted review
Rated 5 out of 5 stars

Built Solid

Very happy with the quality of the service and the Zeus Arc GT4. This product is really built solid, and would recommend this to anyone considering buying one.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Marvi is the reason I gave 5 stars

Marvi is the reason I gave 5 stars. This all started with a return, I wanted a refund but I could only get store credit. It was an ordeal and the whole process was not smooth until Marvi started to help. Everything ended up getting resolved to my satisfaction.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

The Goat real the MVP of Zeus Arsenal!

Yo Marvilyn,
Is the Goat real the MVP of Zeus Arsenal!
Fast, smooth, and absolutely on point with the support provided.
Helped me secure my refund credit and navigated the cart system for my special items. Also made sure I could use that refund credit instead of my debit card.
Thank you, Marvilyn — gracias, Zeus — and happy holidays!

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Beware!

Don't buy any Arc items from Zeus. They rip you off. I bought an Arc GT3 and it doesn't vape. I contacted Zeus( which is TVape) and they simply stopped conversing with me about my GT3 not vaping. Don't buy from these guys. You are warned.

13 June 2025
Unprompted review
zeusarsenal.com logo

Reply from zeusarsenal.com

Hi Dear Tyler,

We’re sorry to hear that you were dissatisfied with your vaporizer. After checking with our customer service team, we can confirm that we assisted you under request number 181916. We provided troubleshooting steps to help you get the best performance from your vaporizer.

It appears that you chose not to proceed with the troubleshooting and preferred to return the unit. We then provided return instructions under our 30-day return policy, but unfortunately, we never received the unit back.

If you would like assistance with troubleshooting your unit or wish to submit it for warranty, please don’t hesitate to reach out to us with your new request number #190983.

We’re happy to help and hope we can make your experience a positive one.

Rated 5 out of 5 stars

Lisa gets it

I had probably the best customer service interaction in my 35 years on this earth today during my time speaking with Lisa. She was prompt, articulate, friendly, understanding and, extremely helpful in getting this sale. I would like very much for you to hire more people like Lisa, whoever she is, what she does is what companies need and im only a bit jealous that I cant steal her away to come work for us. I couldn't afford her.

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Looking for a Zeus Ion user manual

I need to find a user manual for my Zeus Ion. Lisa, the online helpful person sent me a copy. Took all of 2 minutes and she was very pleasant to deal with as well.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Website wouldn’t take my address

Website wouldn’t take my address. Reached out to chat. Got Lisa. She did a great job assisting me and upselling/informing me about the pod caps being a one time use! Good to know bc we were reusing them! This is the 5th/6th Zeus and now we just buy one every year so we rotate them out.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! Lisa was great was very honest about the product. Haven’t gotten mine yet but I’m excited and ready for mine to come in!

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Awesome rep that helped me on chat

Awesome rep that helped me on chat. I had own the original zeus gold still hits Awesome unit can't wait try updated version. Thanks again for Awesome chat Marilyn!!!!
Thanks,
Billy

23 July 2024
Unprompted review
Rated 5 out of 5 stars

The beauty of word of mouth

As I’m on the hunt for the best daily driver 510 thread battery. I stumbled across zeusarsenal.com in a red dit post. The Zeus ion checked off all my boxes. USB-C ,concealed cart, magnetic adapters, solid sturdy build. The website was super easy to navigate. I was able to speak to someone immediately! Which is rare these days. Lisa answered all my concerns and questions and was able to help me finalize my order. Great experience.

19 July 2024
Unprompted review
Rated 4 out of 5 stars

responsive customer support

I ordered an Arc GT3 vape from them and wanted to cancel my order. It was too late because they had already shipped it. Their customer support was quite responsive and even though their official return policy wasn’t the friendliest they ended-up accepting my return graciously without a restocking fee. I appreciate it when a business shows some good will and flexibility.

29 May 2024
Unprompted review

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