Banner for Zety - Resume Templates & Maker

Zety - Resume Templates & Maker Reviews 12,162

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the platform's ease of use and intuitive design, making the resume-building process straightforward and efficient. Many appreciate the modern, customizable templates and the helpful suggestions for crafting strong, professional content. People often mention that the service saves time and helps them create impactful resumes, with several users reporting successful job placements as a result. However, some customers expressed dissatisfaction with the subscription and pricing model. Several reviewers reported concerns regarding recurring subscriptions, unclear pricing, and difficulties with obtaining refunds or unexpected annual charges after an initial trial period.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's user-friendly interface,... See more

Website

Customers had positive experiences with the website, finding it very useful for creating and upgrading their... See more

Subscription

Customers consistently note ambiguous experiences with subscription. Many reviewers express frustration over... See more

Price

Consumers find price to be ambiguous, with many praising it as affordable and a good value for the quality... See more

Service

Reviewers mention positive feedback about the service. Customers appreciate the excellent and awesome... See more

Based on these reviews

Rated 4 out of 5 stars

I've used Zety to create resumes many years, and it works well. However, in the age of AI, it's indeed a bit pricey. I hope your company can re-evaluate and consider a more competitive pricing strateg... See more

Company replied

Rated 4 out of 5 stars

It's by far the easiest resume website I've come across, the software is very intuitive. Overall a great platform, I'd recommend it to anyone who wants to create a cv and cover letter

Company replied

Rated 5 out of 5 stars

I love this website for a first-time user—the best free resume builder on the Internet. It also helps you with it's in build AI writer. Also, it has a free download system without any watermark or any... See more

Company replied

Rated 5 out of 5 stars

Zety not only saves you time when building your resume, but it also guides you with smart phrase suggestions, removes duplicate skills, and helps you present your experience clearly and professionally... See more

Company replied


Company details

  1. Resume Service

About Zety - Resume Templates & Maker

Written by the company

Zety resume templates are trusted and downloaded by thousands of users each year! As your go-to online resume builder, Zety is designed to make resume creation fast and effortless. In just five minutes, you can craft a professional, job-ready resume that sets you apart. With 100s of options of expertly designed templates, you'll have the best resume to land your next job.

Our easy-to-use resume builder offers a variety of professional templates tailored to different industries and career levels. With just a few clicks, you can customize your resume, highlighting your qualifications to stand out from other applicants. Say goodbye to complex formatting and let Zety streamline the process for you.

See what users say about our professional job services by reading our user reviews.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The guidance on how to structure and…

The guidance on how to structure and word my CV with what is important was very helpful since I had not updated my cv for a very long time. Thanks and keep it up.

27 March 2026
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hello,

We sincerely appreciate your feedback and are delighted to know that our guidance on how to structure and word your CV was very helpful for you. It is a pleasure to have assisted you with the important elements of your profile, especially since you had not updated your CV for a very long time, as we strive to provide the most current and professional standards for our users.

We wish you the greatest success in your job search and hope you continue to achieve your professional goals.

Best regards,
Customer Service Team.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

It’s a good application for someone to…

It’s a good application for someone to create professional CVS

26 March 2026
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hello,

We sincerely appreciate your feedback and are delighted to know that you find our website to be a good application for creating professional CVs. It is our main goal to provide users with high-quality tools that help them stand out in their career journeys, and we are glad we could be of service to you.

Best regards,
Customer Service Team.

Rated 4 out of 5 stars

Awesome features

26 March 2026
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hello,

We are truly grateful for your feedback and are thrilled to hear that you found our features to be awesome. It is a pleasure to know that the specific tools and functionalities offered by our website have met your expectations and enhanced your professional experience.

Best regards,
Customer Service Team.

Rated 4 out of 5 stars

Everything is okay and wonderful…

Everything is okay and wonderful everything is there as well as the assistant is very good

26 March 2026
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hello,

Thank you for sharing your feedback. We are glad to hear that you found the platform comprehensive and that the assistant was helpful. Your comments are very encouraging and help us continue providing a positive experience.

Kind regards,
Zety Customer Service.

Rated 5 out of 5 stars
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hello,

Thank you for your feedback. We are happy to know that the platform helped you organize and improve your resume. It is great to hear that you had a positive experience with our service.

Kind regards,
Zety Customer Service.

Rated 5 out of 5 stars

Thank you for shortening my very long…

Thank you for shortening my very long CV and making a brief overview capturing my 20 years experience concise.

26 March 2026
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hello,

Thank you for sharing your feedback. We are pleased to hear that the platform helped you refine your CV into a more concise and effective document while still capturing your extensive experience. That is exactly what we aim to achieve.

Kind regards,
Zety Customer Service.

Rated 5 out of 5 stars

i cancel my subscrii cancel my subscription cause i already finished my resume, so thankyou very much for the helpption cause i…

i cancel my subscription cause i already finished my resume,

so thankyou very much for the help

26 March 2026
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hello,

Thank you very much for your kind words. We are glad to hear that you were able to successfully complete your resume and that our service was helpful during the process. It is great to know that everything worked as expected for you.

Kind regards,
Zety Customer Service.

Rated 2 out of 5 stars

Frustrating experience

The designs were nice but it was really frustrating that initially everything fit in one page and when you download it is split into two. Also, VERY expensive for what it is.

25 March 2026
Unprompted review
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hello,

Thank you for reaching out to Zety support and bringing this to our attention. We understand your situation and appreciate your patience as we work to resolve this matter.

Regarding your inquiry, to modify your CV from two (2) pages to only one (1), we would suggest you follow these steps:

Start by logging into your account using your credentials (email and password). Then, navigate to the section where your resume or profile is stored, and choose the particular resume or profile you want to edit. Next, Click on the pencil icon to enter the edit mode for your CV.

Once there, look for the paintbrush icon, which is located between "Templates" and "Add Section" on the right side of the window. Click on it to access the "Design and Formatting" area. In this section, we suggest you focus on the margin spacing, paragraph spacing, and line spacing options. Reducing these settings can help you condense your content to fit everything on one page. To see how your changes look, you can use the "Print" option. This will give you a preview of the modified document and help you ensure everything fits well. Lastly, please don’t forget to click on "Save and continue/Finish resume" to make sure all your changes are stored.

By following these steps, you should be able to create a polished one-page CV. However, please keep in mind that if there is too much information on the resume, it might be more than one page regardless of the changes on the spacing.

Also, we encourage you to reach out to us at support@zety.com, should you wish to explore any current special offers that may be available. We'll be willing to help anytime, so please let us know if you have any further questions or need additional assistance. Thanks again for using Zety!

Kind regards,
Customer Service Team.

Rated 1 out of 5 stars

Charged €590 over 2 years without use…

Charged €590 over 2 years without use or billing communication
I signed up for a 14-day access pass in August 2023. After that, I did not log in, use the service, or download any documents.
I recently discovered (in July 2025) that Zety had been automatically charging me approximately €23.70 every four weeks for more than two years, totaling around €590.
While I understand that subscriptions can auto-renew, the issue here is the complete lack of billing transparency. After the initial 14-day period, Zety stopped all communication. I did not receive a single invoice, receipt, or billing notification during those two years.
Without regular billing emails or receipts, there was no practical way to notice that the subscription was still active. This absence of communication effectively concealed the ongoing charges.
When I contacted support, I approached the situation reasonably. I acknowledged that I could have noticed this earlier and was willing to accept partial responsibility. However, my request for even a partial refund was denied. No refund was offered.
Constructive feedback for Zety:
Sending regular invoices or receipts is standard practice for legitimate SaaS services. It ensures transparency and allows customers to track ongoing subscriptions. Failing to do so creates the impression of a system designed to go unnoticed rather than a service designed to be used.
While I acknowledge that subscription services may renew automatically, this case raises serious concerns regarding transparency and compliance with standard consumer protection principles.
Specifically:
I did not receive any invoices, receipts, or billing notifications during the entire period of over two years.
No reminders, renewal notices, or ongoing billing communications were provided after the initial subscription period.
The absence of billing documentation prevented any reasonable opportunity to detect or verify the ongoing charges.
This lack of communication constitutes a failure of basic transparency standards expected from subscription-based services. Regular billing notifications and receipts are a fundamental requirement, enabling consumers to monitor and control recurring payments.

8 July 2025
Unprompted review
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hello,

Thank you so much for contacting us again. We sincerely apologize for any confusion or inconvenience you may have encountered regarding the service. We understand your concerns and would like to provide clarification to help ensure the matter is properly addressed. We recognize the importance of clarity at all stages of the customer experience, and we remain committed to providing dedicated assistance

Our platform is designed to offer users full access to all features during a 14-day paid trial period. If the trial is not canceled within this timeframe, it transitions into a paid monthly subscription in order to maintain uninterrupted access. This information is provided throughout the registration process, including at the time of payment, within the terms and conditions, and in the confirmation email sent after the initial purchase. This email outlines key details such as the subscription terms, billing frequency, and cancellation process, with the intention of maintaining transparency.

We have received the information requested for the location of your account and have thoroughly addressed your request. We have located your account and confirmed that it has been canceled; no further charges will be applied. You received an email confirmation about this information.

We’ve also confirmed that a refund has already been issued through your bank. Since this refund was processed externally, any additional inquiries or follow-ups regarding the transactions should be directed to your bank.

We truly appreciate your patience and understanding. Should you require any further assistance or clarification, please don’t hesitate to contact us at kundendienst@zety.de. We’re here to help.

Best regards,
Customer Service Team.

Rated 5 out of 5 stars

great job

good keep it u

24 March 2026
Unprompted review
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hello,

Thank you for sharing your review with us. We appreciate your kind words and are pleased to know you had a good experience. We will continue working to provide a reliable and effective platform.

Best regards,
The Zety Team.

Rated 5 out of 5 stars

Easy and customizable

24 March 2026
Unprompted review
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hello,

Thank you for your feedback. We’re glad to see that you found our platform easy to use and customizable. Our goal is to provide flexible tools that help users create professional resumes efficiently.

Kind regards,
The Zety Team.

Rated 5 out of 5 stars

Fácil e intuitivo.

24 March 2026
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hola,

Gracias por su comentario. Nos alegra saber que encontró Zety fácil e intuitivo. Trabajamos para ofrecer una experiencia simple y eficiente en la creación de currículums.

Atentamente,
El equipo de Zety.

Rated 4 out of 5 stars

Awesome job description suggestions

Awesome job description suggestions. Subscription payment model got me paying lots until I could transcribe all of my recent new job experience for a later resume submission. Clever design. Still worth using and would recommend.

23 March 2026
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hello,

Thank you for sharing your experience. We’re pleased to know that you found the job description suggestions helpful and the platform valuable overall. For any questions regarding subscription options or account management, please contact us at support@zety.com so we can assist you directly.

Warm regards,
The Zety Team.

Rated 5 out of 5 stars

My plain looking resume now looks super…

My plain looking resume now looks super professional thanks to the Zety templates. It was cheap af as well.

20 March 2026
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hello,

Thank you for your feedback. We’re glad to see that our templates helped transform your resume into a more professional document. Our goal is to provide practical and well-designed tools that make creating resumes simple and effective.

Best regards,
The Zety Team.

Rated 4 out of 5 stars

It is a nice App!

23 March 2026
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hello,

Thank you for your feedback. We’re glad to see that you find the Zety app nice. Our goal is to provide a practical and easy-to-use platform for creating professional resumes.

Best regards,
The Zety Team.

Rated 5 out of 5 stars

This service is great

This service is great, loads of templates and CV options to choose from. Unfortunately I only had to help friends with their CV's but will definitely utilize this service and recommend it to friends in the future.

23 March 2026
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hello,

Thank you for taking the time to share your experience. We are very pleased to know that you found value in the variety of options available on the platform. It is especially rewarding to hear that you would consider using the service in the future and recommending it to others. We truly appreciate your support and your feedback.

Best regards,
Zety Customer Service Team.

Rated 4 out of 5 stars

Building of my CV

The quick and manageable way they created the resume. They were helpful and gave information in a clear non-confusing way.

16 March 2026
Unprompted review
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hello,

Thank you for sharing your feedback. We are pleased to know that the platform provided a clear and efficient experience. Our goal is to make the process simple and easy to follow, and it is encouraging to know that the guidance provided was helpful and straightforward. We truly appreciate your feedback and your support.

Best regards,
Zety Customer Service Team.

Rated 5 out of 5 stars
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hello,

Thank you for taking the time to share your experience. We are delighted to know that the platform met your expectations for creating a professional document. Providing effective tools to support users in their career journey is very important to us, and we truly appreciate your recommendation.

Best regards,
Zety Customer Service Team.

Rated 5 out of 5 stars

Best and help

Best and help

22 March 2026
Zety - Resume Templates & Maker logo

Reply from Zety - Resume Templates & Maker

Hello,

Thank you for your feedback. We are very pleased to know that you found the service helpful and valuable. Our goal is to provide a reliable and supportive platform, and it is rewarding to know that this was reflected in your experience.

Best regards,
Zety Customer Service Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look