Zenstores Reviews 

Fantastic app. There have been a few sticking points along the way, but whenever I’ve spoken to the team, they’ve been quick to help and work on improving the experience and changing anything i ask.

I’d definitely recommend it. A special thanks to Harry, who has been my main point of contact from the beginning, nearly 12 months ago. He’s been helpful throughout and has made the whole process much easier.

brilliant platform, easy to use, always so helpful

We've been using ZenStores for years. Their customer service is old school - and I mean that in a good way. They actually respond to us customers, emails always get answered and phone calls if necessary. Big thanks to Harry, Jack, Alex, Nikolai and Michael who have supported us over the years.

Extremely useful platform and helpful staff.

The interface is fairly intuitive, even for someone who had no prior experience with the format.
Everything was self explanatory and can be figured out by anyone who is base-level competent with a computer.
The customer service from these guys is nothing short of fantastic, especially in the Live Chat and first line support.
From personal experience, any issues I've had have been fixed with incredible urgency, even so much as to continue to attempt to fix the problem after my working hours. (Finding messages from early hours in the morning, knowing that my issue hasn't been forgotten about just because I'm not at my desk is amazing).
Any customer service member I've spoken to have messaged me as if they were actually invested in the issues, not just typing from a script, and that adds a personal touch that truly makes me feel like I'm being listened to.
An especially big thank you to Nikolai, who helped with a huge issue we were having with importing orders a few months ago.
And to Jack, from the marketing team, who seemed genuinely invested in what I had to say about Zenstores, and how, personally, I could see it being improved.

Keep up the great work!

I highly commend Zen stores for its exceptional customer service, characterized by prompt responses and swift resolution of any concerns. The platform proves to be highly efficient in managing our shipping operations, catering to the needs of small businesses through its free basic plan and remarkable scalability.

We have been using Zenstores for many years now. Great company to deal with and very user friendly site.

We needed a customisation made for our company to make it easier for us to sort our invoicing, to which this was done within only a couple of days. Brilliant service!

Zenstores' customer service is truly exceptional. I've been using Zenstores for many years, and this is the first time I had a question after the system upgrade. I contacted the them and the team member who assisted me was knowledgeable, helpful and patient. They take the time to listen to me and understand my problem, and find a solution that meets my needs in time. I would highly recommend Zenstores to anyone looking for a reliable and supportive partner in their business endeavors.
Vicky

Easy to use platform. Had an issue with admin recently because of an ebay update, but sorted overnight by the programmers. superb. Paul @ British Spares Land Rover Specialists.

Top customer service from these guys, great tool for booking shipping on your online orders

Our company has used Zenstores for the past ten years. It's a quick and easy way to generate postal labels for Royal Mail.

It integrates with our e-commerce store and Royal Mail account, saving us time and money.

When help is needed, the support time is quick to respond. I wouldn't hesitate to recommend them.

Zenstores has made consolidating and managing orders from multiple sales platforms easy! When I needed help with an issue, Tom responded immediately and had the problem resolved within a very short space of time. The team at Zenstores are always quick to reply, and get things done efficiently which is much appreciated. Great support and friendly team.

10/10 on customer service! Harry has been brilliant with getting things resolved quickly, highly recommend Zenstores to anyone looking for an efficient shipping platform with great support on hand :D

Zenstores have a fabulous team in place who are always current, upto date and ahead of the curve with new up and coming business needs. They are always developing and improving, moving with the times. They are super quick to respond if you need help and the website has never let us down. It is invaluable to have this service that can be relied on so completely.

Great platform to integrate all of your online orders. What more can I say!

I spent weeks trying to find the best order management software and finally found Zenstores. It has all of the features I needed for my business' and by far the best value for money. Selling across various sales channels including Amazon, Etsy, Ebay and Shopify this software makes creating labels effortless. If you happen to have any questions it's as simple as giving them a call or reaching out through online chat and nothing is ever too much trouble. I have never known customer service quite like it.

Jordan
- The Crafty Bonobo

Great support and a great addition to my business - saves time and cuts mistakes

Great Customer Service. I would recommend.

Simple, efficient and easy to use system.

Have used it with multiple ecommerce platforms integrated for a year without any issues or complications.

The only downside is that it lacks automation and 'memory' which if implemented, will make it an industry leading platform in my opinion.

Support is useful, knowledgable and always at hand to help you with anything, whenever you need it.

It's good but not great, There are many things that are missing for me
* Doesn't show gift wrap purchase for marketplaces like Etsy, Amazon.
*doesn't show customer notes from Shopify
* When using Parcel2Go, I have to enter all customs information like VAT EORI numbers manually