I ordered a large size according to the…
I ordered a large size according to the chart. I was sent an XL which I reported immediately to ZENSPINE via an email asking what do they recommend I do. That was two days ago and have still not received their response.
In the meantime I tried the XL they sent and it was way too small. A 3XL would have been a more correct size.
I have again emailed them asking for an address where I can return the package, as there appears no address information on their website or indeed a return label in the package.
I would certainly not recommend dealing with this company as they do not respond to emails and their return policy is a failure and I must add that their size chart requires updating.
I am waiting to see if any response to my email requests are forthcoming and if not will be contacting the government fair trading office.
