While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(2)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a large size according to the…

I ordered a large size according to the chart. I was sent an XL which I reported immediately to ZENSPINE via an email asking what do they recommend I do. That was two days ago and have still not received their response.
In the meantime I tried the XL they sent and it was way too small. A 3XL would have been a more correct size.
I have again emailed them asking for an address where I can return the package, as there appears no address information on their website or indeed a return label in the package.
I would certainly not recommend dealing with this company as they do not respond to emails and their return policy is a failure and I must add that their size chart requires updating.
I am waiting to see if any response to my email requests are forthcoming and if not will be contacting the government fair trading office.

2 October 2024
Unprompted review
Rated 1 out of 5 stars

30 day money back guarantee is a scam

Checked their size chart and ordered XL which is larger than anything I would usually order. There is no way of putting it on yourself to wear, which defeats the point of it being discreet.

Contacted them within 1hr of arrival to say the XL would not fit and I'm not even sure if the 3XL will fit based on their sizing. Asked for a refund and I have been completely ignored.

16 September 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look