I realised the Ashes Boxing Day Test wasn't going to make it to three days. I found three tickets late on the first day for the following (sold out) days play at Zenseats. I wasn't sure and worried a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have tried to contact someone about my order and heard 0 response and feel very unsafe about the whole situation 😭. Supposedly selling tickets to Australian GP 2025, but from reviews I've heard. N... See more
Company replied
I had an excellent experience with Zenseats.com! I purchased tickets for an event and received them a week before the date, as promised. The seats were fantastic, exactly as described. The process was... See more
Company replied
I like potentially many other people was a bit skeptical before purchasing Melbourne Grand Prix tickets as it was hard to find information on Zenseats and there were limited reviews etc. I can tell yo... See more
Company replied
Company details
Written by the company
Zenseats is the premium secondary ticket marketplace that gives you access to the most in-demand events across Europe. Thanks to a carefully curated network of professional suppliers, we are able to constantly offer our customers top-tier, reliable tickets for the widest range of popular sports, music and entertainment events.
Contact info
Walter Gropius Business Centre,, Limassol, Cyprus, 3076, Cyprus, Cyprus
- support@zenseats.com
- zenseats.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Held my nerve on Boxing Day tickets and…
Held my nerve on Boxing Day tickets and they came through. Was nervous purcahsing from ZenSeats with few reviews, based out of Greece, and little digital footprint, but the Tickets came through. The website worked well, customer support followed up and it paid off! Phew! Would use again!
Last minute Boxing Day Test tickets sorted!
I realised the Ashes Boxing Day Test wasn't going to make it to three days. I found three tickets late on the first day for the following (sold out) days play at Zenseats. I wasn't sure and worried a bit about being scammed, especially since the phone support line was a disconnected number in Cyprus, but the next day my emails were answered, fears were quelled and the tickets worked! One day beforehand, sold out event, no worries. Definitely recommend.
We are waiting for the lady gaga…
We are waiting for the lady gaga tickets concert, when they sent the email with view my tickets, it only shows the website of Zenseats and there is no tickets. So frustrating that we've been waiting for long and it's only one day to go before the concert and still no tickets sent.

Reply from Zenseats
DON'T HESITATE - ZENSEATS IS LEGIT!
like a lot of people, my dad and i bought tickets off zenseats to go see AC/DC in sydney and were extremely skeptical. after having the time of my life seeing one of the best rock bands of all time perform, i can say with absolute certainty that zenseats are legit sellers!
we were a bit stressed about it considering our tickets werent sent when we bought them, so i sent an email and their customer service is top notch! assured us that we will receive the tickets once theyve been released from the supression field and even gave us an estimate on when we would be receiving these tickets and it was all correct!! so dont worry if your tickets havent instantly been sent, just send them an email about it and theyll get back to you
if i had a couple criticisms that i think zenseats should improve on, is the fact that you have to go digging in their website to find a phone number in case of an emergency, and as well there is some spelling errors in their privacy policy (i only read them because i was scared that we got ripped off lol)
but no, other than that, we got into the event with ease and will definitely be buying from zenseats again in the future!

Reply from Zenseats
Yet to receive my ashes tickets that I…
Yet to receive my ashes tickets that I have booked in June.
Also I am not able to make a contact to their support team. Really confused whats going to happen.

Reply from Zenseats
I never received the tickets for the…
I never received the tickets for the concert, but I was charged.
No replies to emails, and the "emergency" number never answered...
Shameful

Reply from Zenseats
Great value and service.
Quick and easy purchase
Tickets arrived seamlessly
Seamless ticket purchase
Surprisingly Good - We got the tickets we wanted and the…
We got the tickets we wanted and the communication with Zenseats was efficient and responsive.

Reply from Zenseats
Tickets for F1 Grand Prix Melbourne
We bought 3 tickets for the F1 Grand Prix in Melbourne after being disappointed having not being able to get Grandstand seats through the Australian ballot. We were sceptical at first if we were going to be scammed, not really knowing the validity of the sight, and being told we may not get the tickets until a couple of days before the event. We were over the moon when we got the tickets a week before Xmas and could surprise our Granddaughter. Have just returned from a great weekend at the Grand Prix and are so happy that we got the tickets through Zenseats. Ultimately it was a good experience. Thankyou, my granddaughter (and us) have made some great memories together.

Reply from Zenseats
Reliable
Got the tickets I bought in plenty of time for the event.
Would've preferred to see my exact seat numbers at the time of purchase.

Reply from Zenseats
The tickets were never sent and the…
The tickets were never sent and the website was very unhelpful

Reply from Zenseats
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






