Zen Organic Formula Reviews 

966
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast shipping and exceptionally secure packaging, noting that their valuable orders always arrive quickly in pristine condition. Many parents also deeply appreciate the outstanding quality of the organic baby formula, which wonderfully helps infants with sensitive stomachs and provides incredible peace of mind during stressful feeding times. However, some reviewers were not happy with unexpected customs clearance delays and surprisingly high tariff charges that caused significant frustration and worry. A few people also mentioned experiencing difficulties reaching customer support when attempting to resolve tracking issues regarding their international shipments.

What people talk about most

Product

Clients share positive opinions on product quality, noting that the formula works wonderfully for their... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that shipping is fast... See more

Order

People report positive experiences with order, highlighting fast shipping and careful packaging. Reviewers... See more

Quality

Customers had positive experiences with quality, expressing deep satisfaction and noting that products... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as very good, helpful, and attentive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service-- they responded to my concern right away about damaged formula cans and walked me through how to check if the contents were safe. They also said they'd pass on my feedback... See more

Company replied

Rated 5 out of 5 stars

We love Zen Organic Formula. It was a life saver after having severe problems when giving my son US brand formulas. Shipping is always fast and customer service is top notch. My son is thriving on Jov... See more

Company replied

Rated 5 out of 5 stars

After researching multiple baby formulas, we felt like Jovie goat milk was the cleanest, and best product for our little girl. We started out mixing it with breast milk to transition her to formula on... See more

Company replied

Rated 5 out of 5 stars

Great Quality for low Price! Zen Organic Formula offers the most diverse and high quality products for the lowest prices. They are very professional and pay extra attention to safe packaging. Most... See more

Company replied


Company details

  1. Baby Store
  2. Natural Foods Store

Written by the company

Get the healthiest organic baby formula from trusted European brands. No GMOs or chemicals, just natural goodness. Bundle, subscribe and get up to 30% discount. Worldwide Express Shipping for FREE.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

966 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(966)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My babies seem to be doing really well…

My babies seem to be doing really well on Holle formula — no vomiting and they drink it happily. It might be too soon to say for sure, but compared to the formula we used before, it seems easier for them to digest and they seem to like it more.

24 July 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

That’s wonderful to hear! We’re so glad your little ones are enjoying Holle and that it’s been easier for them to digest. We hope it continues to work perfectly for them.

Rated 5 out of 5 stars

Clean ingredients and easy ordering

From the website’s ease of ordering and how fast we received the formula, our experience has been great. Switching formulas is never easy; we’re so relieved to have found options with natural and clean ingredients. Thank you, Zen Organics

28 July 2025
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Reply from Zen Organic Formula

Thank you so much for your kind words! We’re thrilled to hear the ordering process was easy and your formula arrived quickly. We know switching formulas can be stressful, and we’re so glad you’ve found a clean, natural option that works for your little one.

Rated 5 out of 5 stars

I'm grateful for the opportunity to…

I'm grateful for the opportunity to access top-quality formula from Europe.

15 July 2025
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Reply from Zen Organic Formula

Thank you! We’re so glad we can provide you with high-quality European formula for your little one.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ for Customer Service — but formula didn’t work for us


We decided to try Zen Organic because of the great ingredients and clear product descriptions. The company was incredibly fast with shipping, and everything was exactly as described on the website — no surprises. Unfortunately, my baby didn’t take well to the formula, so we weren’t able to continue using it. That being said, I was very impressed with their customer service and how smooth the ordering process was. Even though it didn’t work for our baby, I’d still recommend giving them a try if you’re looking for clean, organic formula.

7 August 2025
Unprompted review
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Reply from Zen Organic Formula

Thank you for the lovely and honest feedback. We’re so glad you were happy with our service, shipping, and product descriptions, even though the formula wasn’t the right fit for your baby. We really appreciate your recommendation and hope we can help you again in the future.

Rated 1 out of 5 stars

expired formula

I received formula that had been expired for 4 weeks before my order date.

26 July 2025
Unprompted review
Zen Organic Formula logo

Reply from Zen Organic Formula

We’re deeply sorry you received expired formula — that’s completely unacceptable and not the experience we ever want to deliver. We’ve issued a full refund for your order, and we’re taking this seriously to make sure it doesn’t happen again.

Rated 5 out of 5 stars

I’m really impressed with Zen

I’m really impressed with Zen! HiPP formula has been amazing for my little one—easy to digest and exactly what we needed. On top of that, the shipping has been incredibly fast and reliable every time. So thankful to have found a company I can count on!

21 July 2025
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Reply from Zen Organic Formula

Thank you so much for the lovely review! We’re thrilled to hear HiPP is working so well for your little one and that our shipping’s been fast and reliable. It means a lot to be a brand you can count on.

Rated 5 out of 5 stars

Costumer service is great and product…

Costumer service is great and product beyond words! Our 8 month baby is doing great with the Hipp formula either cow or goat.

22 July 2025
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Reply from Zen Organic Formula

We really appreciate your kind words! It’s amazing to know your 8-month-old is doing so well with HiPP — both the cow and goat formulas. We’re always here to make sure you have what you need.

Rated 5 out of 5 stars

We are so happy with Zen Organic

We are so happy with Zen Organic! Our order came quickly and they always have our babies formula in stock. We have peace of mind knowing that we can always get our daughters formula quickly.

15 July 2025
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Reply from Zen Organic Formula

Thank you so much! It means a lot to hear that we’re helping give you peace of mind. We're so happy to keep your little one’s formula stocked and delivered quickly!

Rated 5 out of 5 stars

Quick delivery and fresh!!

We love ordering our formula from them. I live in the US and we order the Jovie stage one formula. It always arrives quick and it very fresh with the expiration date very far in advance. :)

31 July 2025
Unprompted review
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Reply from Zen Organic Formula

Thanks so much for your kind words! We’re so glad to hear your Jovie orders are arriving quickly and staying fresh — that’s exactly what we aim for. We love having you as part of the ZOF family!

Rated 5 out of 5 stars

Fast shipping

Good experience! What i ordered was actually in stock. It was packed and shipped the next day and I recieved it within a week from the day I ordered. Also free shipping!!! Thank you

11 July 2025
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Reply from Zen Organic Formula

We’re really glad to hear your experience was such a good one! Fast packing, quick shipping, and no delivery fees — that’s exactly how it should be. Thanks again for sharing!

Rated 5 out of 5 stars

I love what ingredients are used in…

I love what ingredients are used in this formula! Also once it has shipped it arrives so quickly!

18 June 2025
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Reply from Zen Organic Formula

Thank you so much for your kind review! We're so happy to hear that you love the ingredients and that your order arrived quickly. We truly appreciate your support!

Rated 5 out of 5 stars

Great fast efficient

Great fast efficient

30 June 2025
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Reply from Zen Organic Formula

Thank you for your wonderful feedback! We're so glad you had a fast and efficient experience with us!

Rated 4 out of 5 stars

Amazing formula

Amazing formula – calm baby, peaceful nights!
I heard a lot of positive feedback about this formula from friends and family, so I decided to try it for my baby in India. Most formulas available here have a lot of added sugars, which I wanted to avoid.

Initially, I mistakenly ordered the junior formula (meant for 1-year-olds), but Zen Organics was kind enough to replace half of my order for free — truly great customer service!

It’s been about a week since I started using the correct formula, and I can already see the difference. My baby is feeding calmly, and even after drinking just 30–40 ml, he falls asleep peacefully.

I’m definitely going to order more from Zen Organics. Highly recommend it to other parents looking for a clean and gentle formula!

7 July 2025
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Reply from Zen Organic Formula

Thank you so much for your wonderful review! We're thrilled to hear that the formula is working so well for your baby and that you've already noticed a positive difference. We’re also glad we could help with the initial order mix-up — your satisfaction means a lot to us.
Thank you for trusting Zen Organics, and we look forward to supporting you and your little one on this journey.

Rated 5 out of 5 stars

The best yet

Shipping was fast & quality was great! Price was unbeatable with the best i’ve seen

20 June 2025
Unprompted review
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Reply from Zen Organic Formula

Thank you so much for your great review! We're thrilled to hear you were happy with the fast shipping, quality, and unbeatable pricing. We truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

I did my research before I went for…

I did my research before I went for HIPP and before i decided to purchase from Zen organic formula website, i got my purchase on time perfect condition!! Going to order my second batch of cans soon :) Love them!

16 June 2025
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Reply from Zen Organic Formula

Thank you so much for your kind words and trust in us! We're so glad to hear that your order arrived on time and in perfect condition. It means a lot to know you did your research and chose us — we’re excited to support you again with your next batch.

Rated 5 out of 5 stars

Fantastic experience!

Super fast delivery. Great options. The website is very intuitive. Everything arrived secure and in excellent condition.

8 January 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your kind review! We're thrilled to hear that your order arrived quickly and in perfect condition, and that you found the website easy to use. We truly appreciate your support and look forward to helping you again soon!

Rated 5 out of 5 stars

I ordered Kendamil Goat from Zen…

I ordered Kendamil Goat from Zen organic formula it delivered so quick didn’t have any issues and well packaged ery happy with the purchase

18 June 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your kind feedback! We're thrilled to hear that your Kendamil Goat formula arrived quickly and in perfect condition. We're always here to provide reliable service and high-quality products for your little one. We look forward to serving you again soon!

Rated 5 out of 5 stars

Fast shipping

Fast shipping, great customer service, well packed. My baby loves the product, Hipp formula. willing to buy again.

17 June 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your kind feedback! We're thrilled to hear that your order arrived quickly and safely, and that your baby is loving the HiPP formula. We truly appreciate your continued trust and support, and we look forward to serving you again soon!

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