ZenMarket successfully purchased my AYURA hand cream from the official Japanese website and shipped it safely. Overall, the service worked as expected. However, there are two areas that could... See more
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Review summary
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Reviews shaping this summary
My very first experience using Zenmarket was fabulous. Shipping rules were a learning curve for me, but everything was packaged securely and my items were delivered in perfect condition. Shipped via... See more
Company replied
Amazing experience; it was fast to find the products and they have a great system to do the purchase, giving instructions along the way. I'll definitely buy again! Recomended!!
Company replied
I am very happy with my items and the really quick and safe shipping. It took around 4 days to reach my customs office and another 3 to reach me - Japan to Austria. All in all a great service to get y... See more
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Company details
About ZenMarket
Written by the company
Established in 2014, ZenMarket has emerged as a trusted ally for shopping enthusiasts around the globe, facilitating purchases from Japan's top stores and auction sites, including Yahoo Auctions, Amazon, Rakuten, Rakuma, and Mercari.
With over 2 million loyal users, we have dispatched more than 1 million parcels worldwide.
Our comprehensive services offer not just shopping ease, but also a loyalty program that rewards our cherished customers. Ensuring smooth transactions, we provide a plethora of safe payment options: credit cards, PayPal, Swift, Skrill, Stripe, and Coingate.
At ZenMarket, our multilingual customer support extends across the globe, diligently addressing your queries 24/7. With partnerships with leading shipping giants like FedEx, DHL, and UPS, we ensure your items are delivered safely and affordably.
Experience our exclusive photo service to view your items in Japan before they're shipped. Opt for our free consolidation service to bundle your purchases, saving on space, time, and costs. Let us make your Japanese shopping journey seamless and rewarding.
Your Parcel is Insured and Tracked!
All parcels are insured and include tracking
Where other services try to charge you outrageous extras for adding tracking and insurance, all your purchases with ZenMarket include tracking and we insure your parcel to make sure you can receive your items or your money.
Contact info
Sakaisuji L Tower 10F, Kawaramachi 1-7-7, Chuo-ku,, 550-0048, Osaka, Japan
- 06-4560-4070
- contact@zenmarket.jp
- zenmarket.jp
4.0
Great
10K reviews
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Replied to 92% of negative reviews
Typically replies within 1 week
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My first overall experience has been really good!
My first overall experience with zenmarket has been great!! On time, good communication
28 July 2026
Unprompted review
Reply from ZenMarket
Thank you for sharing your first experience with us!
We’re delighted to hear that your order arrived on time and that you were happy with our communication. Welcome to ZenMarket, and we look forward to making your future orders just as great!
Sincerely,
The ZenMarket Team
Very Pleased
Well, this was my first purchase through ZenMarket, once I figured everything out, it was smooth sailing. I was very pleased with every step, and all the updates ETC. I will definately being using ZenMarket again. Highly recommend.
27 July 2026
Unprompted review
Reply from ZenMarket
Thank you very much for your detailed review.
It’s always wonderful to welcome new users to our platform!
Thank you for your recommendation, and we look forward to assisting you again soon.
Sincerely,
The ZenMarket Team
Great Experience
Everything has been great working with ZenMarket. If I had any complaint, I felt the broker fee was a bit much, but I’m happy with the product I’ve ordered. I have a second order that I won on an auction, and I fear the broker fee will be more than the cost of the actual auction I won.
23 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your review and for sharing your experience with us.
We’re glad to hear that you had a great experience and are happy with your order. We also appreciate your feedback regarding the broker/carrier fees. We understand how unexpected these fixed courier handling charges can feel - especially when bidding on lower-cost auction items - and we always strive to display carrier-specific fees clearly before final shipment.
We look forward to safely packing it for you!
Sincerely,
The ZenMarket Team
The staff in ZenMarket helps me to…
The staff in ZenMarket helps me to clarify the package issue actively, and has been very helpful!
20 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your kind review.
We’re delighted to hear that our support staff was able to help you resolve your package issue.
Thank you for choosing ZenMarket, and we look forward to assisting you again!
Sincerely,
The ZenMarket Team
Very good buying experience
Very good buying experience. Fast shipment, safety package, and sweetly price…
25 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your review.
We’re delighted to hear that you enjoyed the buying experience with us. Knowing you are happy with our service is the best feedback we could ask for.
We look forward to assisting you with your next purchase!
Sincerely,
The ZenMarket Team
fake "cashbacks"
Some information from new users to avoid them fake discounts from Zenmarket.
Sometimes Zenmarket makes matketing actions and offer "cashback" on different marketplace. Please don't belive them because it is not a cashback/discount in normal understanding. Normaly "cashback" means that you receive some money after payment or after delivery. Sometimes - at the end of the month (if it cashbank by the payment card). But not here.
1. You will not receive money on your account in any case - you will receive Zenpoints. And this Zenponts you can use only.... to pay for parcel!
2. You will not receive it after payment, or when even ariives on the stock or even in the end of the month... You will receive it when... you sent your items abroad the Japan!
What does it means for the user, It means that if you really want to use this fake "cashback" - you must to buy something else and sent it in another parcle (not together with item which follow under the "cashback")
If you take in mind that comission on the Zenmarket is highest on the market (800 instead 500 on the other proxies), it means that you overpay as minimum 600 yen (because you will buy as minimum 2 items). But if you take in a mind that you will buy several items to make your shipping cheaper - your overpayment will be "over" your discounts. Don't let yourself be "swindled"
20 July 2026
Unprompted review
Reply from ZenMarket
Dear Somok Sergiy,
Thank you for sharing your feedback. We would like to clarify how our promotional cashback campaigns and ZenPoints work to ensure complete transparency for all users.
We state clearly in our campaign terms that promotional cashback is awarded in ZenPoints (our platform currency) rather than withdrawable cash. As noted, ZenPoints can be used directly to pay for international shipping fees.
Promotional rewards are credited to your account once the eligible items are shipped internationally. This design ensures that the cashback promotion is applied toward completed international transactions rather than canceled or returned orders.
You do not need to buy additional items to use your points. If you have an active balance of ZenPoints, they are automatically applied toward the international shipping fee of your next parcel, regardless of what items are in it.
We take transparency in our marketing very seriously and always strive to outline campaign rules clearly on our promotion pages. We appreciate your feedback, as it helps us identify areas where we can make our campaign guidelines even clearer for new users.
Sincerely,
The ZenMarket Team
Top-Notch Packaging and Outstanding Service—Every Time
Excellent customer service and truly top-notch packaging, as always. Everything arrived safely and in perfect condition. I’m very happy with the service and would definitely use ZenMarket again. Highly recommended!
10 July 2026
Unprompted review
Reply from ZenMarket
Thank you very much for your wonderful review and for your continued support.
We’re delighted to hear that you continue to be happy with our customer service and packaging. Our warehouse team takes great care in preparing every parcel, so it’s especially rewarding to know your items arrived safely and in perfect condition once again.
Thank you for your recommendation and for choosing ZenMarket. We truly appreciate your trust and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
Worked excellently
Worked much better than I could've ever expected. 10/10. Everything went exactly as described and the entire process was flawless for me. The site is also easy to navigate and use.
8 July 2026
Unprompted review
Reply from ZenMarket
Thank you very much for your wonderful review.
We’re delighted to hear that ZenMarket exceeded your expectations and that everything went exactly as described. It’s also great to know that you found the website easy to navigate and the entire process smooth from start to finish.
We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
So far, so good!
Your work was perfect! Thanks again. I hope the shipping company doesn't disappoint. So far, so good!
21 July 2026
Unprompted review
Reply from ZenMarket
Thank you very much for your kind review.
We’re delighted to hear that everything has gone smoothly so far and that you were satisfied with our service. We also hope your parcel reaches you just as smoothly, and we’re confident the shipping carrier will deliver it safely.
Thank you for placing your trust in ZenMarket. We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
Its much more expensive then you thought
I am writing this review to warn other buyers, especially media collectors from overseas. I placed an order worth over 130,000 JPY (~100,000 JPY for 4 limited Blu-ray sets of the Monogatari anime series, and over 30,000 JPY for shipping and DDP fees).
Since I paid for DDP (Delivered Duty Paid) upfront, I fully expected a smooth delivery with all taxes and customs procedures handled. However, ZenMarket failed to provide any warnings beforehand about hidden tax/customs surcharges or the strict regulations regarding shipping media items via FedEx to my country. Only AFTER I paid the entire amount and the package arrived in Vietnam was I shocked to learn about massive additional fees and complex administrative requirements.
Despite paying over 30,000 JPY for shipping and prepaid taxes, FedEx held my package and forced me, an individual collector, to personally clear heavy cultural inspection paperwork with government departments.
When issues arise, ZenMarket leaves customers stranded to bear 100% of the financial loss and hassle. Returning the package is impossible without forfeiting all funds and paying double shipping. For a 130,000 JPY transaction, this is the worst shopping experience I have ever had. ZenMarket collects high service and DDP fees but offers zero transparency or protection. Buyers beware!
15 July 2026
Unprompted review
Reply from ZenMarket
Thank you for taking the time to share your experience. We’re sorry to hear that your shipment did not meet your expectations.
We understand how frustrating it must have been to encounter additional import procedures after choosing DDP shipping. While DDP allows import duties, taxes, and customs clearance fees to be prepaid in advance, it does not guarantee that customs authorities will not require additional documentation or inspections for certain categories of goods. These requirements are determined by the destination country's customs authorities and are outside of ZenMarket's control.
For FedEx shipments to Vietnam, DDP is mandatory to simplify the payment of import duties and taxes and help reduce delivery delays. However, regulatory inspections (such as those that may apply to media products) can still occur regardless of whether duties have been prepaid.
We regret that this was not clearer beforehand and appreciate your feedback regarding communication and transparency. Your comments will be shared with our team as we continue working to improve the information we provide to customers before shipment.
Sincerely,
The ZenMarket Team
Great market place!
While it may be expensive sometimes they have so many options if you’re willing to wait a little extra time for your items it’ll save you some cash and they have amazing sellers on here. Couldn’t have asked for this to be shipped safer, faster and all around amazing. Thank you guys for helping me get these cards and weekly jump to America!!
13 July 2026
Unprompted review
Reply from ZenMarket
Thank you very much for your kind review.
We’re delighted to hear that you enjoyed the wide selection of products and shipping options available through ZenMarket. It’s especially rewarding to know that your cards arrived safely and that you felt the service was worth the wait.
We truly appreciate your support and look forward to helping you discover even more great finds from Japan in the future.
Sincerely,
The ZenMarket Team
Zenmarket trusts false advertising
They sided with the seller on mercari for false advertising instead of seeing my proof photos of the original listing. The item did not match the original listing, so it should not have been accepted by Zenmarket. Poor service.
1 June 2026
Unprompted review
Reply from ZenMarket
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the outcome of your case.
When a customer reports that an item does not match its listing, our support team carefully reviews all available evidence, including the original listing, the seller's information, warehouse photos, and any documentation provided by the customer. We always aim to resolve such cases fairly and in accordance with the marketplace's dispute procedures.
We understand that this outcome was frustrating for you and regret that we were unable to reach the resolution you had hoped for. Your feedback regarding the handling of your case has been noted and will be shared with our team as we continue working to improve our service.
Sincerely,
The ZenMarket Team
ABSOLUTELY THE WORST SHOPPING EXPERIENCE
ABSOLUTELY THE WORST SHOPPING EXPERIENCE EVER. THEY TOLD ME THEY CANNOT PURCHASE THE ITEM FOR ME BECOZ I AM AN OVERSEA CUSTOMER!? ISN'T IT THE POINT OF THEIR EXISTENCE? IT TOOK DAYS FOR THEM TO UPDATE THE STATUS, NOT TO MENTION I HAVE TO CHASE THEM MULTIPLE TIMES!!!!!!
20 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your feedback. We’re very sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be when an order cannot be completed or when updates take longer than expected. While we strive to process purchases and respond to inquiries as quickly as possible, there are situations where additional verification, seller responses, or marketplace restrictions can cause delays.
We also regret that you felt you had to repeatedly follow up for updates. Providing timely communication is important to us, and your feedback has been shared with our team as we continue working to improve both our response times and overall customer experience.
Sincerely,
The ZenMarket Team
Great experience with my first order, highly satisfied!
I just received my first package from Japan containing a vintage Seiko watch. Everything arrived in excellent condition, and the item fully matches the description and auction photos. I want to highlight the packaging—it was incredibly secure and well-protected, ensuring the watch arrived without a single scratch.
I am very satisfied with ZenMarket's service; everything is clear and straightforward. For future buyers from Ukraine, I highly recommend inspecting your package directly at the post office before signing for it. If any issues or shipping damages occur, it is much easier to resolve them on the spot rather than after acceptance. Thank you to the ZenMarket team for the quality work, I will definitely order again!
18 July 2026
Unprompted review
Reply from ZenMarket
Thank you very much for your thoughtful and detailed review.
We’re delighted to hear that your first experience with ZenMarket was such a positive one and that your vintage Seiko watch arrived exactly as described and in excellent condition. It’s especially rewarding to know that our packaging helped ensure it arrived safely.
We also appreciate you sharing your advice with other customers. Your recommendation to inspect parcels upon delivery may be helpful to fellow collectors.
Thank you for your trust and recommendation. We truly appreciate your support and look forward to assisting you with your future purchases.
Sincerely,
The ZenMarket Team
Disappointing Customer Service After an Avoidable Packing Decision
I've spent approximately $17,782 USD (about ¥2.88 million) with ZenMarket since March, so this review is based on extensive experience using their service—not a single purchase.
Overall, I've been satisfied with ZenMarket, which is why this experience was so disappointing.
I recently created a parcel using the "Leave items at warehouse" packing strategy and selected AVIA Small as my preferred shipping method. My parcel contained several vintage wristwatches and one much larger alarm clock.
When the warehouse packed my parcel, they removed several of the smaller watches while leaving the single largest item—the alarm clock—in the box. As a result, the parcel value dropped below the Japan Post threshold for U.S. shipments, my preferred shipping method was no longer available, and I was automatically moved to a much more expensive shipping option.
The frustrating part is that this outcome appeared entirely avoidable. Removing the one oversized alarm clock instead would likely have allowed the original shipment to remain within the intended size limits while preserving the parcel value required for my selected shipping method.
I spent nearly two weeks working with customer support to explain this. Every representative was polite and professional, and I appreciate the time they spent responding. However, despite multiple escalations to management, ZenMarket refused to make a simple goodwill exception. Rather than correcting the parcel by removing the obvious oversized item, they insisted I pay a repacking fee to undo a packing decision that ultimately created a significantly higher shipping cost.
I understand that ZenMarket has internal procedures, and they repeatedly explained that the parcel was packed according to those procedures. My disappointment is not that they followed a policy—it's that there was no willingness to apply practical judgment or customer service when the result clearly conflicted with the shipping outcome I intended.
For a company that has received nearly ¥2.88 million in business from me in just a few months, refusing to make a small customer-service exception over a repacking fee was disappointing. The issue was never the fee itself—it was the unwillingness to resolve a situation that could have been handled much more reasonably.
If you use ZenMarket, I strongly recommend leaving detailed packing instructions for every parcel. Do not assume the warehouse will remove the most logical item if a parcel exceeds shipping limits. Be extremely specific about which items should be left behind and which shipping method you want to preserve.
3 July 2026
Unprompted review
Reply from ZenMarket
Thank you for taking the time to share such a detailed review and for your continued use of ZenMarket.
We’re sorry to hear that this parcel experience was so disappointing, especially after many successful transactions with us. We understand that your concern was not simply the repacking fee, but the fact that the final packing decision resulted in the loss of your preferred shipping method and a significantly higher shipping cost.
The “Leave items at warehouse” option is handled according to parcel size, weight, shipping limits, and warehouse procedures, but we recognize that the outcome in this case did not align with what you intended. We also regret that, despite the time spent discussing the issue with our support team, we were unable to provide the practical resolution you were hoping for.
We appreciate your acknowledgment of our representatives’ professionalism, and we have noted your feedback regarding clearer packing instructions, warehouse judgment, and greater flexibility in exceptional cases. These are important points, and we will share them with the relevant teams for review.
Thank you again for your honest feedback and for the trust you have placed in ZenMarket over the course of your purchases.
Your feedback has been shared internally, as experiences like yours help us review how we can continue improving both our service and communication. We sincerely appreciate the time you've spent explaining your concerns and hope we'll have the opportunity to provide you with a smoother experience in the future.
Sincerely,
The ZenMarket Team
Always fantastic
Always fantastic.
I have only used a couple of times so far. But everything I have ordered has arrived as expected, and in good shape and time. Always packed well.
Thank you so much!
17 July 2026
Unprompted review
Reply from ZenMarket
Thank you very much for your kind review.
We’re delighted to hear that your experiences with ZenMarket have consistently met your expectations. It’s wonderful to know that your orders have always arrived safely, on time, and well packaged.
Thank you for your continued trust in our service. We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
Perfect as always 👍🏻
17 July 2026
Unprompted review
Reply from ZenMarket
Thank you very much for your kind review and for your continued support.
We’re delighted to hear that your experience was perfect once again. Knowing that we continue to meet your expectations means a great deal to us.
We truly appreciate your trust in ZenMarket and look forward to assisting you again in the future.
Sincerely,
Order came in
Order came in
Everything in great condition
Nothing missing
Great site to shop on
16 July 2026
Unprompted review
Reply from ZenMarket
Thank you very much for your kind review.
We’re delighted to hear that your order arrived in great condition, that everything was included, and that you enjoyed shopping with ZenMarket.
We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
Products arrived on time
They answer all my questions. The costs were better than other platforms, and the delivery service was affordable. It took almost 2.5 weeks to arrive but really worth it.
Take note: they add 500 yen as a tariff for every product you add to your cart, even if the product costs less than that amount.
15 July 2026
Unprompted review
Reply from ZenMarket
Thank you so much for your kind words ! We’re happy to hear your parcels arrived safely and that you were happy with our service. It means a lot to us that we could help you get the items you wanted. Thank you for choosing us!
Sincerely, The ZenMarket Team
Slow service
Slow service, longer delivery times than the competition. Package assembly service can take up to a week due to labor shortages. Waiting times are too long, but their conversion rate is higher.
12 July 2026
Unprompted review
Reply from ZenMarket
Hi David, Thank you for taking the time to share your feedback.
We're sorry to hear that our processing and delivery times did not meet your expectations. We understand that waiting for package assembly and shipment can be frustrating.
Our package assembly times can occasionally be longer during periods of high demand, and we're continuously working to improve processing efficiency while maintaining careful handling of every package.
We appreciate your honest feedback. It helps us identify where we can continue improving our service.
Best regards,
The ZenMarket Team
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