I have been with Zenfolio for many years now and in general very happy with the service. However if you want to add code to your website or use Google Search Consul you cannot unless you have Portfol... See more
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Review summary
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Zenfolio is a solid starting point for simple photography portfolios, but not suitable for my requirements. I need: - complex user role logic - fully multilingual content (DE/EN/ES) - legall... See more
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Getting help is always difficult with Zenfolio, but once an agent who was genuinely willing to help decided to, they got me all fixed up.
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In my opinion, to get five stars, these things are missing: - use of several accounts for using the site, at least 5, with their own usernames and passwords; - multiple watermarks (text only), n... See more
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Company details
Written by the company
Zenfolio founded in 2006, provides everything you need to build your ultimate photography business. Create stunning online photo galleries and a professional portfolio website in minutes. Share, proof, and sell your photos and videos online with one powerful solution. Grow your business with integrated tools that assist with booking clients, marketing and photo culling.
Contact info
303 Twin Dolphin Drive, 94065, Redwood City, United States
- support@zenfolio.com
- zenfolio.com
3.9
Great
325 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Apart from offering a great building…
Apart from offering a great building blocks website creator, Zenfolio offers the best customer support I have experienced. Not only great by digital communication they offer online meetings as well, to get you up and running fast.
I can recommend Zenfolio to anyone who is looking to build a website.
24 December 2024
Reply from Zenfolio
Thank you for sharing such a thoughtful review! It’s wonderful to know that our team and tools have made your journey smoother. Helping photographers like you get up and running quickly is what we’re all about. Your recommendation truly means a lot to us—thank you!
The customer service is excellent
The customer service is excellent. Helpful, quick and thorough. Zenfolio is a fantastic service for event photographers. They provide all the web site and selling services and have marketing support.
22 December 2024
Reply from Zenfolio
Thank you for sharing this! It means so much to us that you find Zenfolio helpful for your business, John. Thanks for being part of the Zenfolio community—we’re always here for you anytime!
Customer Service once again Brilliant.
21 December 2024
Reply from Zenfolio
Thank you for your kind words, Paul! We’re thrilled to hear you’ve had another great experience with our Customer Experience team. Your feedback means so much to us, and we’re always here to help whenever you need it.
I ordered a few magnets with a picture…
I ordered a few magnets with a picture of my wolf experience and the magnets came in all bubbly and not usable. You graciously made new magnets and sent them out ASAP. I receive them and they are perfect. Thank you so much for expediting this order and getting it to me as fast as you did.
19 December 2024
Reply from Zenfolio
Thank you so much for sharing your experience with us! We're thrilled to hear that your magnets turned out perfect the second time around. We truly appreciate your patience and understanding as we worked to make it right. Knowing you're happy makes our day!
Terrible
Terrible. I cannot access my images because they have archived my galleries. I am about to lose a client. 24 hours they say and I’m still waiting. And it’s not a cheap website either.
17 December 2024
Unprompted review
Reply from Zenfolio
We’re sorry to hear about your frustration with accessing your galleries. It appears our Customer Experience Team has already assisted you, but if you’re still experiencing issues, we definitely want to help resolve this as quickly as possible. Please don’t hesitate to reach out to us at support@zenfolio.com, and we’ll prioritize getting this sorted out for you.
Terrible customer support.
Terrible customer support.
Slow to respond then refuse to help.
Its a no from me.
28 November 2024
Unprompted review
Reply from Zenfolio
We’re sorry to hear about your experience and understand how frustrating it must have been. Your satisfaction is important to us, and we want to make things right. Someone from our team will reach out to you as soon as possible to assist.
Thank you for bringing this to our attention, and we appreciate the opportunity to improve.
I dislike the fact that zenfolio…does not send any notice to make you aware your account payment method did not go through. It could have been resolve immediately. Texting instead of emailing
I dislike the fact that zenfolio doesn't reach out to let you know your account payment didn't go through at that time. I dislike not being able to reach a live person when you realize the issue has occurred and having to message with a bot or email customer service but it takes 24 - 48 hours for a reply.
15 November 2024
Reply from Zenfolio
We’re so sorry for the frustration you experienced—it’s never our intention to leave you feeling unsupported. I do see that someone from our support team was able to assist you and that your account has been successfully renewed, which we’re happy to hear.
To help prevent issues like this, we do send email notifications and display alerts within your account if a payment doesn’t go through, but we understand how critical it is to have things run smoothly. Your feedback about reaching a live person is also very important to us, and we’re always working to improve our support options.
Thank you for sharing your concerns, and we truly appreciate your patience as we work to provide the best possible service
Stay away!!
Stay away!!! I am STUCK until I can transfer all of my photos to another hosting site. After 12 years I am done! The lack of customer service is disturbing.
The good reviews on here have to be fake!
Their customer service doesn’t exist! There is NO technical support. I’ve had a subscription with them for over 10 years. Don’t have a clue what plan I have. They keep claiming my plan doesn’t include phone support….but they can’t even tell me what plan I fall under.
They refused to refund an order that I canceled 3 hours after it was placed, by a customer.
Their “24/7” support is false advertising. My clients no longer have access to assets, they don’t have access to customer service, archived galleries are missing. Their restructure is a mess and they couldn’t care less how their current customers feel. They will do anything to not have face to face customer service.
I can’t even get a photo to fall center on a webpage, it doesn’t save my changes….site kept crashing….their is no customer support for that either! My other solution is to us a link tree to another website.
Stay away from Zenfolio!!!! They have CRASHED the way I run my website!
22 November 2024
Unprompted review
Reply from Zenfolio
We’re truly sorry for the frustration and challenges you’ve encountered. After 12 years with us, it’s upsetting to hear that your experience has fallen short of expectations.
Regarding the canceled order, we understand how disappointing this situation must have been. Once an order is placed and approved, our labs begin processing and fulfilling it right away—especially during this busy time of year. While this typically ensures your clients receive their orders quickly, we regret that it didn’t work out in this instance.
We also recognize how critical site functionality and gallery access are to running your business smoothly. Please don’t hesitate to reach out to our support team if you need further assistance—we’re here to help.
Thank you again for sharing your experience- it will only help us to improve.
Shame, shame, shame
I would give a NEGATIVE 5 stars if that was allowed. I've trusted my valuable legacy family photos, about 250 albums over 15 years, to Zenfolio. Without my permission, they "archived" almost all my albums, making them essentially inaccessible in real-time.
The iPhone app for viewing is now unusable.
On my desktop (with 1 gig service) it takes minutes for pictures to appear when I open an album.
Zenfolio has apparently started a new paradigm for their business but has not offered a pathway to update my account.
I'm currently downloading my albums, one at a time (8 hours wasted so far) and will change to another hosting website than is actually honest and dependable once I've finished. My will actually mandates continued payment to Zenfolio after my death to allow family access. Next call- my lawyer.
Shame, shame, shame.
22 November 2024
Unprompted review
Reply from Zenfolio
We’re sorry to hear about your frustration and understand how valuable your legacy family photos are. To clarify, our Archive service is designed to safely and securely store galleries that are not frequently accessed. While these galleries are archived, they remain completely retrievable at any time.
We communicated with our customers multiple times (via emails sent between August and October 2023) to inform them about this change. If you need assistance accessing or managing your archived galleries, our support team is ready to help—please reach out to us at support@zenfolio.com. Thank you for your feedback.
Reply from Zenfolio
Thanks so much for your feedback, Eileen! We're happy we could assist you promptly and provide the clarity you needed. If you ever have more questions, feel free to reach out—we’re here to help!
Nice for the price
Pros:
- Great Support
- Good price in Black Friday
Cons:
- Galleries are not very pretty
- Noticed some bugs in site building, and lack of options
Other like Pixieset are much more professional and user friendly
8 November 2024
Reply from Zenfolio
Thank you for your feedback! We’re glad to hear you’ve found value in our support team and that you feel we are priced well! Your input about the galleries and site-building tools is valuable—we’re always working to enhance the platform and provide a polished experience. We’d love the chance to learn more about the bugs and features you’d like to see so we can pass it along to our development team. Please feel free to reach out to our support team to provide that feedback at support@zenfolio.com. Your perspective helps us grow, and we’re here if you’d like to share more!
Best Website Builder Templates and Technical Support
Zenfolio is always there to help with any giving problem I may have about my hosting plan with them. They are quick to get back with you. I have been very pleased with my website that I purchased 2 more websites for my other businesses. I highly recommend Zenfolio. I have been using their services for years.
13 November 2024
Reply from Zenfolio
Thank you so much for the fantastic review! It's great to know our service has earned your trust over the years, and we truly appreciate your feedback and look forward to continuing to support your success. If there's ever anything more we can do for you, we're just a message away!
Zenfolio has great to work with!
Zenfolio has been great to work with. Very fast to respond when I have questions and need help.
14 November 2024
Reply from Zenfolio
Thank you for sharing your experience! We're so glad to hear our team has been able to assist you quickly when needed. Your feedback is much appreciated. If there's ever anything more we can do, don’t hesitate to reach out.
Great response
The staff at Zenfolio were speedy, friendly and helpful in their response to my needs...
11 November 2024
Reply from Zenfolio
Thank you for sharing your experience with us! It’s always our goal to provide the best support possible, so it’s wonderful to know we could assist you in a way that met your needs. Your feedback truly brightens our day and if there’s anything else we can do to help you along your journey, we’re just a message away!
Excellent support
I had an amazing experience with Zenfolio support. The customer service was top-notch, always exceeding my expectations.
11 November 2024
Reply from Zenfolio
We’re so glad you had an amazing experience with our support team! Thank you for trusting us and for taking the time to share such kind feedback. We’re here whenever you need us!
Very easy website host to use
Very easy website host to use - which means I can update my website myself rather than find a designer. Fabulous choice of templates. Great customer service and respond within 24 hours to my emails.
29 October 2024
Reply from Zenfolio
We are absolutely thrilled to hear how much you’re enjoying the platform! It’s so rewarding to know you love the templates and that you find the site easy to navigate. Thanks for sharing your experience—it really fuels our commitment to helping photographers like you succeed!
The perfect Gallery
The perfect Gallery designed by photographers for photographers. All the feature we need
23 October 2024
Reply from Zenfolio
Thank you for the kind words! It’s fantastic to hear that the gallery features are hitting the mark for you! Your feedback means a lot, and if there’s ever anything we can assist with, please don’t hesitate to reach out. Happy photographing!"
Best experience I ever had.
I'm enjoying the look and the feel of using Zenfolio. It really can't get any easier than what I've experienced using's Zenfolio already. Great software and instructions.
17 October 2024
Reply from Zenfolio
We truly appreciate you taking the time to share your thoughts! Our team works hard to make sure the platform is intuitive and user-friendly, so it’s great to know that it’s making your workflow smoother. We’re here to support you as you continue to grow with Zenfolio, and we can’t wait to see what you create!
Customer Support Came Through For Me!
I had major problems connecting my GoDaddy account to my Zenfolio account. I reached out to customer support, and within a couple of days received a response of exactly what to do on my end and how to fix it. The agent literally wrote out all the steps and in a format easy to understand for beginner like me. Shortly after applying their recommendations, my website was up and running. My site has been working flawlessly ever since! Thank you Zenfolio Agent
13 October 2024
Reply from Zenfolio
That's such fantastic feedback to hear! We're so glad our support team could provide clear guidance to help you get your site up and running smoothly again. We’ll make sure to pass on your appreciation to the agent who assisted you. Thanks for sharing your experience, and we’re here if you need anything else!
it can go out of business—useless…
it can go out of business—useless company. don't waste your money. They archive your photos so no one can see them. brilliant. what a great idea.
15 October 2024
Unprompted review
Reply from Zenfolio
Thank you for sharing your feedback. I’m truly sorry to hear about the frustration you've experienced with our Archive feature.
To provide some clarity, galleries older than 14 months that aren't frequently accessed are automatically queued to go into the Archive. Once in Archive, they remain inactive until you or a visitor requests to move them back to active storage. This system helps us manage storage efficiently while still ensuring your galleries are safely stored.
If you have any further questions or feedback, we’d love to help. Please don’t hesitate to contact our support team at support@zenfolio.com, and we’ll do everything we can to assist you.
Thank you again for your understanding and for giving us the opportunity to improve.
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