Zendure Reviews 

Excellent support and replacement of defect AB 1000's without any problems. Solved the issue, so now everything is working very fine.
Thanks for this great Support and Sevice too.😉👌

The support team dealt with my problems quickly. Overall, I am very satisfied.

I paid 172.64 USD .. I requested a return for a refund for my order 7798 for power bank ..as soon as I received the package as it’s under 30 days money back guarantee, after emailing them hundred times they finally answered me with a return address .. I send the item back to Canada address ..It was send by purolator under tracking number
334532883686.. they received the package on 31 January .. after that they never replied .. and no refund has been made!! Scam
And by the way the item was new and sealed .. stay away from Zendure .. customer service is big ZERO

Excellent support and replacement of defect Hub without any problems. Solved the issue, so now everything is working very fine.

these devices are fine until you need them, they require constant management else they run into a firmware problem and them whatever was plugged into them like a refrigerator is no longer backed up, no warning nothing. unless you can afford to constantly monitor the device, you cannot rely on it to just "be dumb" until the firmware is updated. by time this happens its out of warranty. also currently cannot explain to anyone how it will not charge over the amp demand in ac wall mode. no one would take the time to understand that just plugging it into the 120v ac outlet isn't good enough for it to be a backup battery in ups mode. it still requires a 12vdc source to provide additional charge over the ac demand it may currently need. in short fine for someone who will charge it and use it as a massive cell phone booster battery, no someone who needs it to be an uninterrupted power supply

Worst customer experince ever, worst warranty services ever

I bought a multi-port charger and the passport travel charger. Both work great the first few times I used them. However, after about a month of usage they both began to fail. The multi-port charger gets dangerously hot and 2 of the 3 ports stopped working. Also there is a glitch where my Samsung galaxy phone reads the charger as a USB device. The phone then needs to be re-booted in safe mode. The travel charger doesn't really fast charge with my Samsung galaxy and I am using a zendure cord I bought with it. Honestly, both products were fairly pricey and both gained after about 69ndays of use. The travel charger also destroyed the battery on my bose mini sounding Bluetooth speaker. I bought these products for travel and they both failed in the middle of my trip. I wouldn't but from zendure again or recommend them. The devices have some major issues and the heat from the multi-port charger is simply dangerous. I bummed my hand unplugging it.

Although their responses needed some reminders, they eventually followed through two bad powet banks by making it right and sending me a third working power bank and not requiring me to return the second faulty one.

I purchased the Superbase V 4600 and the 400w panel after researching multiple options. The unit shipped relatively quickly and has performed as expected (with some software hiccups). However, after a few months of use the coating on the panel started peel off and I noticed a 50w decrease in solar production. I contacted Zendure support and received a very snarky response questioning whether I had even purchased their product. After multiple emails back and forth, they finally sent me a RMA label and I sent back the panel. They sent me a new panel which appears to be working. I am writing this in hope that Zendure will improve their support and treat their customers with respect. We have been very patient with months long delays on the home panel and have been unable to fully utilize the SBV.

I ordered the SuperPort 4 - Silver and it arrived within a week (this was nice). However, after charging it up overnight, I found the powerbank held no charge. Working with their support team has been tiring. They asked for a video of the device not working, but don't provide a site to upload the video. It seems like their support put up as many walls as they can and are not very helpful.

My original product worked great until it malfunctioned after a week or so on the road. The people at Zendure were great about replacing it, and I love the amount of power that I can store in this product.

I bought a zendure supertank power bank via amazon in Nov 22. I began experiencing issues in Jun 23 and contacted their customer service department directly to enquire if my power bank was still under warranty. Grace Huang took my query and resolved within a week. I received a brand new replacement power bank within two weeks. At this point I would like to say that zendure brand of power bank are extremely durable and reliable. My family have three in total with two being almost 4 years old with no problems. Thanks Grace for your help, much appreciated, Neville.

The original power bank had a defective output. While a replacement was shipped quickly it arrived completely defective. It will not charge. I have made multiple attempts to contact and they still refuse to respond.
** Updated - Support finally reached out and sent a third unit that works fine.

I like Zendure products a lot. Only one product was defective afterwards so thanks to the warranty I have and Jamie (Customer Support Team) resolved my problem so quickly for me and I can say he did a great job and I already got a replaced product and it's back to working 100% perfectly. Thanks to Jamie and Zendure Team!

Supertank. Had an issue but was well within warranty. Uk customer. Online support fast and efficient. New item shipped within a few days.

Great warranty - replaced a cable as it was meant to be for lifetime with no quibble etc. Cable replacement came fairly quickly.

I can’t give less than 1 star. This has been a completely unbelievable experience. First the delays in shipping. Then the product arrives and after 1 day it stops working. I open a problem report. The only solution is to replace it. We will swap the existing for a new one. Ok. I will return the exiting when the new one arrives. A shipping company shows up at my door. I’m here to pick up the battery. Where’s the new one? I’m only here to pick up. Contact the company? When is the new one coming? Within the next 2 weeks. 2 weeks later another 2 weeks. Then suddenly sorry, we are temporarily out of stock. What? What happened to swapping my existing? Sorry sir. How long for a new product. We’re trying to find a new one but nothing is available. 2 more weeks. Ok so you have my money and I don’t have a product. Will you at least repair the product you have? Yes sir we can repair it. 2 weeks more. Any timeline for the repair? We haven’t received your original shipment yet. What? We can’t ship a new product or repair it until we confirm we have the battery. Can you offer a discount? Yes. Ok how about a refund this is getting stupid. We can’t refund until we confirm we have the battery. 2 more weeks. So how long to get the repair done? We have your battery. Would you like a refund? No I’d like it repaired. Sorry we don’t have the parts to do a repair.
So from the start they lied. They couldn’t swap it. They didn’t have the parts and I had to wait for it to ship back to China before they decided I could get a refund.
Now I get this email asking how satisfied I am that I’ve received my new battery?
I have not received anything but hassle at this point.
I would strongly recommend NOT to purchase this product as customer service is absolutely terrible.
They have no stock and I’m not sure why you can still order from their website if they have nothing available and no parts to repair anything they do have. No local support.
Total fluster cluck.

Great company. Great customer service, usually responds in 24hrs. Great products.

I had a problem with the pairing of my zendure pro 2000. It had worked before but after an app update it stopped working. This is a major problem (not just for comfort reasons) because firmware can only be updated via the app. My first first attempt to contact support resulted in a reply not very helpful at all (and it took a very long time before I even got a response), so I started t think about returning the device. Yet my second contact (Grace) was extremely helpful and able to solve the problem remotely via my zendure account (no clue how she did it, but it worked). The divice pairs again (both vi P2P and via WLAN). So, the second attempt clearly deserves 5 stars, but unfortunately the overall experience doesn not reach that high level.

Grace at Zendure was responsive and professional. I was disappointed that my £48 battery pack had completely stopped working after only 3 months. (I paid that much bc NYT Wirecutter rated the product so highly.) Grace/Zendure honoured the warranty and sent a replacement within a week of my being in touch about the problem. Graces communication was always clear and prompt. Hopefully this one will be top quality as hoped.