They do care for Your Zen experience. I am using it already some time and despite encountering some shady internet sellers who tried to charge me without my authorization, Zen care team helped success... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
It's great that cashback is instant—it's truly one of ZEN's best features! 👍 I've been using the Pro card for several months now: it's convenient to hold currencies, offers favorable exchange rate... See more
Company replied
ZEN.com is completly new experience for my. In same way it is revolutionary. I have used mobile banking before and other new tools in that area, but ZEN provides much more then I expected. Cashbacks,... See more
Company replied
The AI online help was of no value. Asked for human response. Filled out the required form and the response to delete the Zen App and re-install it resolved the problem. All the verification ste... See more
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Company details
About ZEN.COM
Written by the company
Do your wallet a favor and put a ZEN Pro card in it.
Earn on every payment. Extend the warranty on electronics. Get great cashback. Exchange currencies at the best conversion rates.
Contact info
Lvivo g. 25-104, LT-09320, Vilnius, Lithuania
- hello@zen.com
- zen.com
4.6
Excellent
6K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They solved my problem in just a few…
They solved my problem in just a few minutes—a big thank you to the operator, Sara
18 April 2026
Unprompted review
Reply from ZEN.COM
Hello,
thank you for your comment. At ZEN.COM we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
We will pass your comment to Sera to make her day!
Regards,
Mia, ZEN.COM
Reply from ZEN.COM
Hello,
thank you so much for your support!
Have a great day,
Anna, ZEN.COM
Sara was great
17 April 2026
Reply from ZEN.COM
Hello,
many thank you for noticing our agents' work. We will pass your positive review to her, she will be more than happy.
Have a great day,
Anna, ZEN.COM
Reply from ZEN.COM
Hello,
thank you so much. You made our day!
All the best,
Lena, ZEN.COM
Reply from ZEN.COM
Hello,
thank you so much for your positive review.
Regards,
Lena, ZEN.COM
Thank you
Ms. Kamila and Mr. Rafał are wonderful. I am extremely grateful to them for handling my case quickly and professionally. Best regards to the entire Zen team
17 April 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind words and for taking the time to share your experience. We’re really glad we could support you and help achieve a positive outcome. It means a lot to hear that the process is efficient.
If you need our help, do not hesitate to write us.
Regards,
Anna, ZEN.COM
The customer advisor was extremely…
The customer advisor was extremely professional, knowledgeable, and helpful, resolving my issue quickly and making the entire experience smooth and stress-free.
17 April 2026
Reply from ZEN.COM
Hello,
we're happy to hear that our advisor's expertise helped resolve your issue efficiently.
Thank you for sharing your positive experience.
You can count on us,
Anna, ZEN.COM
Martyna did an amazing job helping me…
Martyna did an amazing job helping me with my chargeback case. Give her a bonus!
17 April 2026
Reply from ZEN.COM
Hello,
thank you so much for your truly heartwarming comment. Our agents do their best to meet your needs:)
Have a great day,
Lena, ZEN.COM
Keep your money away from Zen
Keep your money away from this company! They simply don’t care about their customers. I contacted customer support with a problem. They told me to reinstall the app. I did that. And now, when I try to log in to my account, I get an error. I enter my phone number and always get an error. If I enter a different phone number, everything works fine—I receive an SMS. The problem is definitely on their end. I don’t know why my account was restricted. Meanwhile, customer support says everything is fine. At first, they pretended to help. Now they aren’t responding at all. A month has passed. I still don’t have access to my money.
17 March 2026
Unprompted review
Reply from ZEN.COM
Hello,
thank you for your comment.
We’re sorry to hear about the issues you’ve experienced with logging into the app and the difficulty in reaching our Customer Support. We want to assure you that we are making every effort to ensure smooth and uninterrupted access to the application.
Our specialists are working to resolve cases like yours as quickly as possible, treating them with the highest priority. We will review your report regarding delays in response times and will do our utmost to make contacting us as friendly, fast, and convenient as possible for all our users.
At the moment, we are available to assist you through two channels:
• via the in-app chat;
• via email at hello@zen.com.
If you are already in contact with us, please expect our response shortly.
Regards,
Mia, ZEN.COM
Cashbacks is awesome 😎👍
Cashbacks is awesome 😎👍
It's a lot of clicking in aplikation but it's worth it
16 April 2026
Reply from ZEN.COM
Hello,
thank you for your comment. We're more than happy to hear you love our cashbacks.
We're also developing our application and hope to meet your needs!
Regards,
Mia, ZEN.COM
Good
I’ve had a really smooth experience with ZEN so far. The platform is intuitive, payments are fast, and everything just works without unnecessary friction. What stands out most is reliability — transactions go through quickly and I always know what to expect.
Customer support has also been responsive and helpful whenever I needed assistance, which makes a big difference.
Overall, a solid service that delivers on its promises. Definitely worth considering if you’re looking for a straightforward and dependable payment solution.
16 April 2026
Reply from ZEN.COM
Hello,
thank you for your kind words! We’re really glad to hear that your experience with ZEN has been smooth and reliable. It’s great to know that our platform, fast payments, and customer support are meeting your expectations.
We truly appreciate your feedback!
Anna, ZEN.COM
Reply from ZEN.COM
Hello,
thank you so much for your kind words. You made our day!
Regards,
Mia, ZEN.COM
Reply from ZEN.COM
Hello,
thank you for your positive feedback about the ZEN.COM app and its features.
Have a grate day,
Anna, ZEN.COM
Thank you to the bank support
Thank you to the bank support for helping to return the funds that were sent to the scammers! The wait was worth it, so that there would be justice!
13 April 2026
Reply from ZEN.COM
Hello,
we're happy to hear that we could assist and support you with your query. At the same time, we appreciate your patience and cooperation.
Thank you for sharing your positive experience,
Anna, ZEN.COM
Great experience
16 April 2026
Reply from ZEN.COM
Hello,
thank you for your comment. You made our day.
Regards,
Lena, ZEN.COM
Customer support by Krysztof was at a…
Customer support by Krysztof was at a top level! 7 Stars from me!
16 April 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind words and for taking the time to share your experience. We’re really glad we could support you and help achieve a positive outcome. It means a lot to hear that the process is efficient.
If you need our help, do not hesitate to write us.
Regards,
Lena, ZEN.COM
Reply from ZEN.COM
Hello,
thank you for your review.
We want the app to be easy to use, so please don’t hesitate to contact us by email at hello@zen.com, we’ll be happy to answer your questions abut the app's navigation.
You can also find information about it at this link: https://ask.zen.com/hc/en-us/sections/12417036042652-ZEN-features-and-settings
Have a great day,
Lisa, ZEN.COM
Reply from ZEN.COM
Hello,
thank you for your positive and motivating for us feedback.
Have a great day,
Anna, ZEN.COM
Great application
Great application, enjoy it so much 😊 the funcionality of cashback, stones, is unique.
15 April 2026
Reply from ZEN.COM
Hello,
thank you so much! We’re really happy to hear you’re enjoying the app and its features. Cashback and Stones are some of our favorites too – glad they’re making a difference for you!
Regards,
Anna, ZEN.COM
Great services and customer support !
14 April 2026
Reply from ZEN.COM
Hello,
thank you so much, your words made our day!
All the best,
Mia, ZEN.COM
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